The Ecommerce Operations Manager leads the operational planning, governance and delivery of Air Canada Vacations’ digital properties and the Ecommerce Operations team, ensuring website campaigns, promotions, content updates, product launches and other digital initiatives are effectively prioritized, planned and executed.
Responsibilities
Lead Ecommerce operational planning and delivery across Air Canada Vacations’ digital properties
Own and manage the Ecommerce Webschedule
Own the operational delivery of static website content, campaigns and business initiatives
Proactively identify delivery risks, capacity constraints and dependencies
Oversee ongoing website maintenance and business-critical content
Requirements
DEC or bachelor’s degree in Marketing, Ecommerce, Digital, Communications, Business or a related field
Key leader responsible for modernizing and optimizing digital infrastructure across website ecosystems, e-commerce integrations, and mobile applications for independent grocery retailers.
Responsibilities
Own full lifecycle management of all retailer websites and e-commerce environments (Instacart, WordPress, custom CMS frameworks)
Lead the migration and optimization of all web properties
Oversee site architecture, DNS configuration, SSL, CDN utilization (e.g., Cloudflare, Akamai), and uptime monitoring (Pingdom, UptimeRobot)
Develop scalable onboarding frameworks and QA processes for new website deployments
Implement best practices in accessibility (WCAG 2.2), page performance (Core Web Vitals, Lighthouse), and mobile responsiveness
Requirements
Bachelor’s degree in Marketing, Computer Science, or related field
Master’s degree (preferred)
Nice to have: AI-driven solutions (Copilot/OpenAI Enterprise)
Strategic and operational leader responsible for driving the growth, evolution, and day-to-day effectiveness of the company’s owned and operated digital properties, including the History, A&E, and Lifetime sites and apps.
Oversight of day-to-day operations of the website, ensuring all site initiatives are successfully executed according to established timelines and best practices. Driving merchandising strategies for the channel using site analytics to enhance customer experience.
Responsibilities
Leverage understanding of web design principles, technical capabilities, consumer behavior, and operational processes to develop and drive website strategies to increase conversion and improve customer experience.
Collaborate with Engineering, Creative, Marketing, Merchandising, and Site Management teams to execute critical site enhancements, product launches, and promotional campaigns.
End-to-end project management of seasonal product and features.
Troubleshoot and/or escalate website issues and see them through to resolution.
Proactively review the site with a customer-first mindset, identifying operational and customer experience problems, and suggesting and delivering solutions.
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