Lead and coach spa front desk and retail teams to deliver exceptional guest experiences and drive retail and service performance at Mandara Spa at Atlantis.
Responsibilities
Support daily spa operations and guest flow
Lead and coach front desk and retail teams
Deliver service excellence and high guest satisfaction
Support retail sales, inventory management, and POS operations
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; aids customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Compensation
Competitive Salary, wages, and a comprehensive benefits package
Responsibilities
Checks in guests in an efficient and friendly manner
Checks out guest at end of stay
Maintains a balanced bank assigned by the hotel
Handles all guest interactions with the highest level of hospitality and professionalism
Utilizes a variety of computer systems to check guests in and out
Requirements
College degree preferably specializing in Hospitality major
Oversee day-to-day operations of the Spa, Retail, Fitness, and Club 1927 Membership, maintaining a strong daily presence in all wellness areas, engaging with guests and colleagues to ensure service excellence and addressing any immediate operational needs
Compensation
Pay Range: $106,000 - 140,000 per annum, dependent on experience and qualifications
Responsibilities
Oversee day-to-day operations of the Spa, Retail, Fitness, and Club 1927 Membership
Develop, communicate and implement the strategic vision for the Spa and all wellness initiatives
Lead innovation in wellness concepts, experiential offerings, and guest-centric programming
Serve as the hotel’s subject-matter expert on wellness trends
Utilize data-driven insights to exceed revenue goals
Requirements
Degree or diploma in hospitality, business, or wellness-related field
To lead and oversee the Spa Department, ensuring the delivery of exceptional wellness experiences while maintaining the highest standards of luxury, service excellence, operational efficiency, profitability, and employee engagement in alignment with Four Seasons standards.
Responsibilities
Builds, motivates, and inspires a highly skilled Spa team
Actively develops employees through coaching, mentoring, performance management, succession planning, and training
Organizes and manages the Spa Department in accordance with Four Seasons philosophy, policies, and service standards
Collaborates effectively with all hotel departments to ensure seamless guest experiences and operational excellence
Develops and manages annual business plans, budgets, forecasts, and financial objectives
Responsible for efficient scheduling of spa appointments, guest check‑in/out, retail sales assistance, and spa billing at the Arizona Biltmore spa.
Responsibilities
Demonstrate knowledge of front desk systems including Spa Soft reservations systems, filing systems, sales systems, and guest check‑in and check‑out procedures
Greet and welcome arriving guests
Issue lockers and other supplies for guest use
Make appointments
Handle spa billing
Requirements
Certification
Associate’s Degree or Bachelor’s Degree in hospitality or related field
Nice to have: retail sales up‑selling
Nice to have: reservation system such as Book4Time
The Spa Therapist is responsible to deliver professional massage therapy, body treatments, and aesthetic services offered at the Fairmont Spa; ensuring maximum efficiency, safety, and uncompromising attention to Guests & Members.
Responsibilities
Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests.
Possess knowledge about all aspect of Fairmont treatments and the facility to ensure guests are provided with accurate information, and inquiries are responded to with complete details.
Maintains cleanliness of the facilities and they are in peak sanitary conditions at all times.
Performs all massage, body treatments, and aesthetic services as certified or trained to do so and as per Fairmont brand standards.
Ensures individualized guest service through acknowledging and responding to needs and expectations.
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