Referso Jobs

Genesys Cloud CX Support Engineer

Intrum · Posted Jul 16, 2026

Open

Riga, Riga, Latvia
2+ years

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Genesys Cloud CX Support Engineer

Intrum · Posted Jul 16, 2026

Open

Riga, Riga, Latvia
2+ years

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Director Contact Center Operations

GT Independence · Posted Nov 9, 2026

Open

Remote
Remote
Manager
8+ years

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Responsibilities

Oversee inbound and outbound call handling, staffing coverage and service delivery across frontline teams
Step in hands‑on when volume or staffing requires it to protect service levels and the participant experience
Hold teams accountable to clear service, quality and productivity standards
Troubleshoot escalations and remove barriers that affect responsiveness and resolution
Design and implement a scalable, enterprise‑wide approach to call handling across state programs

Requirements

Bachelor's degree
Nice to have: Genesys Cloud
Nice to have: contact center AI
Nice to have: virtual agents
Nice to have: agent assist

Skills

contact center operations IVR call flow skills and routing configuration workforce management staffing optimization

Technology Architect

Accenture · Posted Nov 6, 2026

Open

Pune, Maharashtra, India
12+ years

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Design and deliver technology architecture for a platform, product, or engagement, focusing on cloud-based contact center solutions.

Responsibilities

Drive end-to-end ownership of a team responsible for the design, development, and implementation of cloud-based contact center transformation initiatives
Lead and manage proposal responses to client RFPs and RFIs
Collaborate with market unit leaders to identify emerging client demands
Build and expand the practice by actively participating in talent acquisition and mentoring current team members
Lead delivery of complex contact center transformation programs

Requirements

15 years full time education

Skills

Amazon Connect Contact Center AWS Lambda API Gateway DynamoDB S3 CloudWatch IAM policies

Engineer-Packet Core

Ericsson · Posted Nov 6, 2026

Open

Noida, Uttar Pradesh, India
2+ years

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Engineer-Packet Core

Responsibilities

Ensure configuration/upgrades/updates on various PS Core nodes monitoring and review of TT, CR and AT on daily basis
Ensure MSTOP Processes are followed in the Workplace
Ensure Password policies, security policies and audits are properly & periodically followed
Contribute in the creation and improvements to procedures and routines within the department / group
Ensure configuration/Trouble Tickets/Troubleshooting/Security Compliances on various Core nodes on Ericsson Network Architecture

Skills

Protocol expertise (SS7, ISUP, BICC, SIGTRAN, INAP, CAP, TCAP, MAP, SCCP, SIP, SDP, GTP, Diameter signaling)Call flows and Call scenarios Multiple Test Cases Hands on experience on AXE 810, APZ 214 01/03, APG 43L, M-MGw GMPv3 & GMPv4, SIS-BC, BSP-BC Hands on experience on Huawei MSOFTX3000, UMG8900, SE2900

IT Support Center Supervisor

Paul Hastings · Posted Nov 5, 2026

Open

New York, New York, United States +1 more
Full-time
$95K–$135K per year
3+ years

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Oversee day‑to‑day operations of the firm’s outsourced IT Support Center, ensuring high‑quality, customer‑focused support services and managing escalations.

Locations (2)

New York, New York, United States
Washington, District of Columbia, United States

Compensation

The salary wage range for Washington, D.C. that we expect to pay for this position is a minimum of $95,300 and a maximum of $135,000 annually.

Responsibilities

Serve as primary operational liaison with outsourced provider
Oversee daily service delivery and SLA compliance
Monitor ticket queues and staffing coverage
Attend operational reviews and track action plans
Manage operational escalations

Requirements

Nice to have: cloud‑based contact center platform
Nice to have: law firm experience
Nice to have: ITIL Foundation
Nice to have: ServiceNow certification

Senior Google CCAIP Engineer

Miratech · Posted Nov 5, 2026

Open

Remote, United States
Remote
Full-time · Senior
5+ years

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The role focuses on building, configuring, and testing customer contact center solutions on Google's Contact Center AI (CCAI) Platform.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.

Requirements

Nice to have: SIP
Nice to have: SIPREC
Nice to have: call recording
Nice to have: quality management integrations
Nice to have: Genesys Cloud CX

Skills

Google Cloud Contact Center AI Platform (CCAIP)

Customer Service Engineer - Voice

Orange Business · Posted Nov 5, 2026

Open

Gurgaon, Haryana, India
Full-time

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Provide 24×7 technical support to Orange Wholesale customers, ensuring timely resolution of Voice incidents and coordinating with internal and external teams.

Responsibilities

Take end-to-end ownership of customer complaints, from logging to troubleshooting, and drive them to resolution for all Orange Wholesale Voice products, providing 24×7 support.
Log, analyze, and manage customer complaints in OCEANE, performing 1st and 2nd level technical analysis.
Assess incident impact, prioritize effectively, and provide timely updates to customers via email, telephone, and customer portal.
Diagnose and resolve Voice and VoIP service issues, including call flows, signaling, and protocols (SIP, SS7, IN, RTP/RTCP, UDP/TCP).
Handle faults related to ASR, NER, CLI, audio quality, PDD, IVR, traffic loops, spam, one-way audio, and other service anomalies.

Requirements

Degree in Telecommunications, Computer Science, or related field.
Nice to have: knowledge of French

Skills

VoIP technologies international call routing call flows protocols

Genesys Cloud CX Support Engineer

Genesys Cloud CX Support Engineer

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Director Contact Center Operations

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Technology Architect

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Engineer-Packet Core

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IT Support Center Supervisor

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Senior Google CCAIP Engineer

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Customer Service Engineer - Voice

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Call flows jobs

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Locations (2)

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