The role is responsible for designing, implementing, and continuously improving onboarding and training programs for instashop's on ground team of riders and pickers.
Responsibilities
Own the end-to-end onboarding and training journey for riders, pickers, and operational teams, ensuring timely completion of all mandatory requirements and readiness for deployment.
Design and deliver onboarding, refresher, upskilling, and performance improvement programs based on operational requirements, performance data, quality trends, and identified skill gaps.
Develop and maintain training content and assessment frameworks, including SOPs, manuals, presentations, videos, assessments, and certification programs, ensuring alignment with operational processes and policies.
Partner with Fleet and Operations to improve performance, using operational KPIs, employee feedback, and behavioral insights to identify gaps and implement targeted coaching and training interventions.
Track and report training effectiveness and operational readiness, measuring impact across productivity, compliance, quality, attrition, employee experience, and other relevant KPIs.
The Montblanc Retail Field Trainer is crucial for upholding brand excellence across our Italian stores network (retail and wholesale stores). This role designs, delivers, and implements impactful training initiatives to enhance sales staff capabilities, ensuring a consistent and exceptional customer experience, deep product knowledge, and strong sales performance.
Compensation
Salary Range 36K - 40K€
Annual Bonus Plan
Responsibilities
Design, develop, and deliver engaging in-store and online training programs covering Montblanc's heritage, product knowledge, luxury customer experience, advanced sales techniques, and brand storytelling.
Create and customize comprehensive training content, including e-learning modules and annual updates.
Organize and facilitate Induction programs for new retail staff.
Ensure consistent and passionate communication of Montblanc brand values, heritage, craftsmanship, and product benefits across all retail teams.
Develop and manage content for Montblanc's E-learning App.
A senior management role responsible for leading the design, execution, and enhancement of learning programs to foster professional growth and skill development within the organization.
Responsibilities
Provides guidance to senior leadership/management to develop a comprehensive learning and development plans that supports organizational objectives.
Manages the planning, design, and delivery of training programs across various formats, such as in-person, virtual, and e-learning.
Leads the creation of training curricula, materials, and resources that address employee development needs.
Conducts thorough needs assessments to identify skill gaps and training requirements within the organization.
Manages a team of trainers, instructional designers, coordinators, or learning specialists, providing guidance and mentorship.
Requirements
Bachelor's degree or equivalent in Human Resources / Learning and Development or a related field
Lead motivated, driven, commission sales teams in a low-pressure, honest, gimmick-free, and enjoyable shopping environment using leading-edge retail technology to coach and develop high-performing teams.
Provide strategic and operational human resources support to County departments, including recruitment, classification, employee relations, and labor relations.
Compensation
$84,539 - $100,971
Responsibilities
Advising managers and department leaders on recruitment, selection, staffing, classification, compensation, employee relations, and performance-related matters.
Interpreting and applying County policies, procedures, and collective bargaining agreements.
Supporting workplace investigations and assisting with the resolution of employee and labor relations matters.
Ensuring compliance with applicable federal and state employment and labor laws.
Developing, implementing, and communicating HR policies, procedures, programs, and training materials.
Requirements
Bachelor's degree in human resources management, labor or industrial relations, business or public administration, social sciences, or a closely related field
Nice to have: experience in a unionized work environment
Nice to have: applying collective bargaining agreements
Nice to have: Workday
Nice to have: public-sector human resources experience
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