Own and operate the enterprise-wide governance infrastructure that underpins the Partnerships function, ensuring strategic alignment, risk mitigation, IP protection, and consistent execution.
Compensation
the anticipated base salary range for this position is $207,060 to $316,811.
Responsibilities
Design, launch, and lead the Enterprise Partnerships Council (EPC) —-establishing its charter, RACI, meeting cadence, and escalation protocol.
Own the enterprise deal escalation policy: define escalation triggers, coordinate cross-divisional leadership review, and enforce consistent deal evaluation standards.
Build and operate a centralized, enterprise-wide partnership dashboard tracking compliance status, renewal timelines, fees, and usage metrics.
Partner with Legal and divisional audit teams to execute usage review and audit programs for key partners.
Develop and cascade partnership best-practice toolkits — including licensing playbooks, deal templates, and an exceptions policy.
Requirements
Bachelor's degree in Business Administration, Finance, Law, or a related field
The Head of Partnerships Governance owns and operates the enterprise-wide governance infrastructure that underpins the entire Partnerships function, including designing the Enterprise Partnerships Council, managing escalation policies, and tracking compliance.
Compensation
S&P Global states that the anticipated base salary range for this position is $207,060 to $316,811. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses, and certifications. In addition to base compensation, this role is eligible for an annual incentive plan.
Responsibilities
Design, launch, and lead the Enterprise Partnerships Council (EPC) — establishing its charter, RACI, meeting cadence, and escalation protocol to give ELT-sponsored leadership a structured forum for reviewing high-risk, high-complexity, and non-standard partnership deals.
Own the enterprise deal escalation policy: define escalation triggers, coordinate cross-divisional leadership review, and enforce consistent deal evaluation standards regardless of originating division.
Build and operate a centralized, enterprise-wide partnership dashboard tracking compliance status, renewal timelines, fees, and usage metrics across the full partner portfolio — replacing fragmented, ad-hoc tracking processes.
Partner with Legal and divisional audit teams to execute usage review and audit programs for key partners, identify out-of-policy usage, and drive a consistent, enterprise-wide enforcement posture.
Develop and cascade partnership best-practice toolkits — including licensing playbooks, deal templates, and an exceptions policy — equipping divisional partnership teams with the tools to execute standardized, scalable partnership models.
Design and deliver technology architecture for a platform, product, or engagement, focusing on cloud-based contact center solutions.
Responsibilities
Drive end-to-end ownership of a team responsible for the design, development, and implementation of cloud-based contact center transformation initiatives
Lead and manage proposal responses to client RFPs and RFIs
Collaborate with market unit leaders to identify emerging client demands
Build and expand the practice by actively participating in talent acquisition and mentoring current team members
Lead delivery of complex contact center transformation programs
Maintain and oversee the USRAP Program Risk Register
Plan, lead, and document internal control reviews
Issue written reports outlining prioritized recommendations
Periodically review and approve Travel Loan Contact Center scripts
Monitor ongoing compliance with all legal and regulatory requirements
Requirements
Master’s degree in Risk Management, Business Administration, Public Administration, Law, International Affairs, or a related field with seven years of relevant professional experience
University degree in the above fields with nine years of relevant professional experience
Own and continuously improve the customer journey across our growing digital healthcare business, leading Customer Experience operations and e-commerce lifecycle.
Locations (2)
Latin America
United States
Responsibilities
Own day-to-day performance of Customer Experience function across phone, chat, email and other support channels
Lead, coach and develop Customer Experience representatives and team leads
Ensure appropriate staffing, scheduling, coverage and escalation processes
Maintain high standards for response times, resolution quality, accuracy and overall customer satisfaction
Serve as senior escalation point for complex customer and patient issues
Evaluate, prioritize, categorize, and route requests to the appropriate teams or individuals based on established criteria and service-level expectations.
Monitor request status and maintain accurate documentation, notes, and outcomes within designated tracking and case management tools.
Conduct light-to-moderate analysis to validate information, identify trends, and flag recurring issues or operational gaps.
Develop and maintain basic operational reports tracking request volumes, backlogs, turnaround times, and common request drivers.
Requirements
Bachelor’s degree in a relevant field or equivalent work experience
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