Provide frontline product and technical support to customers, troubleshooting issues, identifying solutions, and ensuring timely resolution within SLA guidelines.
Responsibilities
Provide first-line product and technical support by diagnosing customer issues, researching solutions, and resolving tickets within established SLA guidelines
Troubleshoot technical problems through systematic analysis and collaborate cross-functionally to identify root causes and implement effective solutions
Triage and prioritize customer issues, delivering timely workarounds and guiding users on best practices and preventive measures
Escalate complex issues appropriately while maintaining clear communication with customers throughout the resolution process
Contribute to knowledge base documentation and develop reusable scripts to improve team efficiency and customer self-service capabilities
Requirements
Bachelor’s degree in IT, Computer Science, Engineering, or a related field
Provide technical support and incident response for all software, hardware, and network issues assisting to all Bar Staff, Members, and the Public by performing problem diagnosis and guiding users through step-by-step solutions in a call center environment; clearly communicate technical solutions in a user-friendly, professional manner; pass more complex end-user problems on to Senior IT Support Specialist; conduct hardware and software inventory; and perform related work as required.
Compensation
Minimum starting salary $40,961.51 with an excellent benefits package including employer paid pension contribution
Responsibilities
Provide Tier 1 support for all Information Technology products and services in a call center environment
Engage in research and in-depth troubleshooting to determine the most effective manner to resolve issues
Elevate complex and/or high priority issues to the appropriate support groups for resolution
Record required information in the IT Service Desk Ticket System
Update tickets with appropriate entries of activities, and close tickets with resolution entered upon completion of the job
Process and investigate abuse reports, take appropriate action, maintain documentation, collaborate with internal teams, and identify emerging abuse trends.
Responsibilities
Process incoming abuse reports
Investigate reported incidents
Take appropriate action on confirmed violations
Maintain clear and accurate documentation
Collaborate with Technical Support and other internal teams
Provide technical and account management support for Sierra Interactive’s real‑estate SaaS platform, ensuring customers effectively use the software and exploring AI/automation improvements.
Locations (2)
United States
Canada
Responsibilities
Become an expert in Sierra’s real‑estate CRM, IDX websites, and platform functionality
Provide technical, educational, and account management support via phone, email, and other channels
Investigate, troubleshoot, and document technical issues
Leverage internal resources and knowledge bases to deliver solutions
Recognize at‑risk customers and contribute to their recovery
Manage and grow midmarket commercial insurance accounts, providing consultative service and coordinating with internal and external resources to maintain client insurance programs.
Compensation
Marsh Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs.
Responsibilities
Manage the Client Insurance Program using agency management system
Act as point of contact with Producers and vendors
Maintain positive client relationships and analyze situations
Initiate correspondence with marketplace and vendors
Manage midmarket commercial insurance accounts, coordinate with producers, carriers, and internal teams to deliver client solutions.
Compensation
Marsh Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs.
Partner with engineering, product, operations, and regulatory readiness teams to identify compliance gaps and co-design scalable solutions.
Compensation
PAY RANGE: $67 -$77/hr.
Responsibilities
Engage internal stakeholders and subject matter experts across policy, legal, and integrity teams to build consensus on compliance frameworks.
Coordinate cross-functional initiatives across policy, product, legal, and operational units to align workstreams, manage strategic priorities, and track progress against regulatory objectives.
Requirements
Bachelor’s Degree in Law
Bachelor’s Degree in Public Policy
Bachelor’s Degree in Human Rights
related discipline
Nice to have: Government or Congressional Experience
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