As a Senior Customer Support Executive at Nivoda, you'll play a vital role in ensuring our customers have a seamless journey with Nivoda. Your main responsibilities include answering customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues related to logistics, orders, website bugs, and serving as the voice of the customer internally.
Responsibilities
Answering customer inquiries via live chat, WhatsApp, and email
Handling day-to-day client issues related to logistics, orders, website bugs
The Design Consultant works closely with the customer to create individualized design solutions to sell Ethan Allen products and services.
Compensation
Our Design Consultants are paid a recoverable draw typically ranging from $30k to $70k annually based on written sales. The potential income for our experienced Design Consultants average $70,000-$115,000/year, with our top writers making $200,000 per year or more.
Responsibilities
Create design solutions that are consistent with the customer’s preference and budget
Sell Ethan Allen’s products and services
Represent the Ethan Allen brand in all customer interactions
Customarily and regularly make home calls to evaluate the customer’s needs and provide a total individualized design solution that closes the sale
Utilize grassroots marketing and a variety of social media platforms to develop and grow the business
Requirements
Minimum High School Diploma or equivalent with relevant work experience
Bachelor’s degree or equivalent in a design-related field from an accredited institution (desirable)
Provide clear, prompt, detailed, empathetic, and customer-oriented support to consumers via email, live chat, and phone, troubleshooting and resolving inquiries about Sezzle services.
Compensation
Salary: $3.000.000 COP monthly
Performance bonus of 15%-25% of the monthly salary
Responsibilities
Provide clear, prompt, detailed, empathetic, and customer-oriented support to our consumers
Assist customers to resolve basic to complex inquiries via email, live chat, and phone call
Build a network of support and trust with our awesome customer support team!
Work with customers to understand how they use Sezzle services, and provide valuable feedback to Product and Development teams
Act as an advocate for our customers, report and act on observed areas for improvement in our product or processes
Requirements
Bachelor’s degree or an equivalent combination of education and experience
Fuel First Due’s pipeline by executing outbound prospecting and responding to inbound leads, qualifying meetings, and collaborating with Account Executives and marketing to drive sales activity and pipeline growth.
Compensation
Salary: $60,000 + Commission
Responsibilities
Run outbound prospecting at volume: Execute multi-touch sequences across cold call, cold email, and LinkedIn against a defined target account list each week
Work inbound leads with speed: Respond to demo requests, content downloads, webinar registrants, trade show attendees, and live chat conversations within agreed SLAs
Build the account view: Use tools like ZoomInfo, NationGraph, Starbridge, and Pursuit to identify agencies in-cycle, map buying committees, surface trigger events, and personalize outreach
Own live chat: Engage in real time via Qualified, route serious buyers to the right next step, and capture context so nothing gets lost in the handoff
Run real discovery: Qualify on role, agency size, current systems, pain, fit, urgency, and authority — then book qualified meetings for the appropriate Account Executive
Requirements
Nice to have: familiarity with live chat platforms
Nice to have: knowledge of Fire, EMS, or public safety operations
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