Provide Tier 2 support for Oracle Health’s Millennium Capacity Management solution, troubleshooting application issues, managing support tickets, and maintaining reliable healthcare workflows.
Responsibilities
Investigate and resolve application issues by gathering information, using troubleshooting tools, observing end‑user workflows, and reproducing reported problems.
Use SQL queries, database analysis, and application logs to investigate data discrepancies, functionality concerns, and data extract requests.
Perform authorized database updates, server restarts, and other remediation activities in accordance with approved procedures and change management requirements.
Take ownership of support tickets from initial investigation through resolution, keeping customers informed of progress and next steps.
Prioritize incidents and service requests based on severity, urgency, customer impact, and agreed service level commitments.
Provide L2/L3 functional support for SAP SD Order Management incidents and service requests, configure and maintain SAP SD order management functionalities, and lead SAP SD Order Management functional activities across projects.
Responsibilities
Provide L2/L3 functional support for SAP SD Order Management incidents and service requests through Jira Service Management (JSM), ensuring timely resolution within defined SLAs.
Configure and maintain SAP SD order management functionalities, including sales document types, item categories, schedule line categories, copy controls, availability checks (ATP), credit management, and output determination.
Work closely with business stakeholders to understand requirements, conduct fit-gap analysis, and translate business needs into functional specifications and SAP solutions.
Perform detailed root-cause analysis of recurring production issues and implement sustainable corrective and preventive solutions.
Support SAP SD enhancements throughout the solution lifecycle, including functional design, configuration, testing, deployment, and post-production hypercare.
Requirements
Bachelor's degree in Information Systems, Computer Science, Business Administration, Supply Chain Management, or a related discipline.
Nice to have: Full-lifecycle SAP implementation projects
Nice to have: Experience in life sciences, medical devices, healthcare, or other regulated industry environments
Provide production support and software engineering for Benefits Accounts application, focusing on bug fixing, small feature development, and incident investigation.
Responsibilities
Investigate production application issues using logs and diagnostic tools
Analyze Java exceptions, REST APIs, Angular behavior, and integrations
Trace application behavior across services and dependencies
Develop evidence-based findings and identify owning team
Distinguish between application, configuration, integration, infrastructure, database, and data issues
Requirements
Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related discipline
A Technical Business Analyst who bridges the gap between business users and technology, combining strong business analysis, communication, and requirements gathering skills with technical aptitude to troubleshoot application issues and take ownership of business-critical systems.
Compensation
$40.00 - $50.00/hr
Responsibilities
Partner directly with business users to understand application issues, business needs, and process challenges.
Translate technical concepts into clear, easy-to-understand language for non-technical stakeholders.
Gather and document business and functional requirements for application enhancements and improvements.
Troubleshoot application issues and determine the appropriate path to resolution.
Use SQL queries, application logs, monitoring/tracing tools, and other diagnostic information to investigate issues and provide technical details to vendors or internal teams.
Provide Level 2/Level 3 operational support for SAP MDG applications and master data processes including on-call or critical-incident support when required.
Collaborate with data stewards to resolve master data exceptions and maintain data integrity; support master data domains such as Business Partner- Customer / Supplier, Cost Center and other Finance master data, Material master data, Asset management like equipment & functional location.
Investigate and resolve incidents involving MDG change requests, workflows, validations, derivations, custom development and data replication & integration; proficient in using SAP Data Replication Framework (DRF), IDoc monitoring, web services/SOAP, SOA Manager, BRF+.
Analyze errors using SAP monitoring tools, application logs, IDoc monitoring, dumps, job logs, and coordinates with integration team and AppDev teams.
Perform root-cause analysis for recurring production issues and implement or coordinate permanent corrective actions, Identify opportunities to automate repetitive support activities and improve monitoring; track recurring issues and recommend preventive solutions rather than relying solely on incident-by-incident resolution.
Monitoring Operations Center Engineer responsible for continuous monitoring of IT production infrastructure, applications and digital services, incident management, and escalation.
Responsibilities
Continuously monitor production infrastructure, applications, networks, URLs and critical digital services
Monitor dashboards, events, alerts and service-health indicators
Identify service degradation, availability issues and abnormal conditions
Validate alerts before escalation
Monitor CPU, memory, disk, network connectivity, service status, application performance and logs
Requirements
Bachelor's degree in Computer Science, Information Technology, Computer Engineering or a related discipline
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