A highly technical and people-focused Studio IT Manager to lead IT for the Manchester studio, ensuring systems, endpoints, and support services are reliable, secure, and aligned to the needs of game development.
Responsibilities
Own the end-to-end delivery of IT services for the Manchester studio
Lead, develop, and manage the Service Desk and Desktop Support teams, including hiring, coaching, 1:1s, performance reviews, and career paths
Define, measure, and report on service levels and customer satisfaction (SLA attainment, first-contact resolution, backlog health, CSAT)
Act as the senior technical escalation point in the studio and lead major incident response
Oversee the full lifecycle of end-user computing, including high-performance workstations, laptops, imaging and deployment, patching, and secure disposal
Own the enterprise-wide Digital Workplace target architecture for a leading European telecom operator, defining strategy, principles, standards, reference architectures and modernization roadmap across end-user computing, endpoint management, Microsoft 365 collaboration, virtual desktops and application delivery.
Responsibilities
Define and evolve the Digital Workplace strategy, target-state architecture and transition roadmaps
Design architecture patterns and guardrails for workplace devices, endpoint management, M365 productivity and collaboration, application delivery, VDI/DaaS, meeting-room technology and service integration
Act as design authority: review solution designs, assess deviations, record architecture decisions and guide solution architects and engineering teams through delivery
Embed Zero Trust, data protection, compliance, accessibility and resilience-by-design into every workplace service
Drive a standard-first, fit-to-standard approach, using Microsoft and vendor capabilities before custom builds
Requirements
Bachelor's degree in IT, Computer Science or a related field
Nice to have: Telco industry experience
Nice to have: Digital Employee Experience platforms such as Nexthink or 1E
Senior technical escalation point for Service Desk across EMEA and APAC, responsible for process improvement, tooling administration, incident response, and cross-functional project leadership.
Responsibilities
Serve as the final technical escalation point within Service Desk for high-severity, high-complexity and business-critical issues
Coordinate major-incident response, communication and post-incident follow-through
Act as consultation point for L1/L2 on complex or unusual cases
Administer and configure Service Desk tooling such as Jira Service Management workflows and automation
Maintain and improve Service Desk procedures, runbooks, escalation paths and knowledge base
Requirements
Bachelor’s degree in Information Technology or related field
Compliance Testing Officer – Cyber, Tech & EUC Risk. Responsible for executing critical compliance testing and assurance activities, with a focus on Cybersecurity, Technology controls, and End-User Computing (EUC).
Responsibilities
Perform independent, full-scope, and targeted compliance tests on technology and cybersecurity controls to assess their design and operating effectiveness.
Conduct regular and comprehensive technology and cyber risk assessments, documenting findings and recommendations to reduce risk exposure.
Assess and test risks associated with End-User Computing (EUC), and IT enabaled Smart Solution (ITeSS) focusing on its principles, cycles and overall governance.
Independently evaluate technology and cyber risks within the business to ensure they are within the acceptable risk appetite.
Build and maintain effective engagement with the 1st Line of Defense, business partners, and other key stakeholders to understand their risk profiles.
Drive strategic partnerships across Spain and Portugal, empowering partners to engage enterprise and education customers and accelerate Google Intelligent Endpoints adoption.
Co-design high-value commercial and education models with strategic partners across Iberia to maximize mutual growth and channel profitability.
Position ChromeOS and Chrome Enterprise Premium (CEP) as premier secure, cloud-first endpoint solutions, seamlessly integrated with virtualization (Cameyo) for complex enterprise app delivery.
Foster deep co-selling alignment and field enablement to elevate partner capabilities, accelerate pipeline velocity, and capture high-touch opportunities.
Drive independent, partner-led sales across Spain and Portugal to build robust pipeline, forecast accurately, and achieve regional revenue objectives.
Build strong market awareness and lead cross-functional alignment with Field Sales Representatives (FSRs), Marketing, and partner engineering to maximize regional impact.
Requirements
Bachelor's degree
Nice to have: device management
Nice to have: enterprise application structures
Nice to have: JAMF
Nice to have: Enterprise Mobility Management (EMM) systems
The IT Executive / EUC Specialist is responsible for managing defined end-user computing (EUC) operational outcomes and improving workplace technology experiences for Grabbers.
Responsibilities
Manage daily EUC operational outcomes for the assigned site or country scope
Partner with managed service vendors to review escalations, track service performance, and ensure timely preventive and corrective actions
Develop SOPs, user guides, operational records, and knowledge-base materials to improve service consistency and scalability
Work with other GTS teams and partners to resolve issues and represent end-user operational needs in service or product discussions
Support governance, audit, and compliance activities by ensuring controls, operational practices, and asset data are accurate, traceable, and up to date
The role involves analyzing customer data to drive insights, maintaining Nexthink instances, and advising customers on strategic plans to use the platform.
Compensation
base salary and may also include a commission or performance bonus plan, as well as equity.
Responsibilities
Analyse and benchmark customer’s data-set to drive insights for ongoing operations
Experience on end user computing common issues and proper ways to solve it for enterprises
Maintain healthy operations of customer’s Nexthink instance, in terms of product upgrades and healthy consoles
Analyse customer needs, goals, strategic plans and constraints in order to advice the best possible use of Nexthink
Provide actionable insights to customers and automation opportunities
Lead enterprise strategy and operations for workplace technology, ensuring secure, productive, and engaging employee experiences across office, branch, contact center, remote and hybrid environments.
Compensation
Competitive pay and bonus eligibility.
Responsibilities
Define and execute enterprise strategy for workplace experience
Establish vision, operating model, roadmap, governance and performance measures
Advocate for employee technology experience across business units
Lead modernization initiatives for office, branch, contact center, remote and hybrid work environments
Own DEX strategy and improvement backlog
Requirements
High School Diploma or equivalent
Bachelor's degree in Information Technology, Business, Engineering or related field
Master's degree or relevant executive, technology or service management certifications
Nice to have: 8 or more years leading large, complex workplace technology organizations
Nice to have: Experience leading distributed teams
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