Provide intermediate-level technical support to Calista Brice end users, troubleshooting, resolving, maintaining, and administering desktop systems, software, peripherals, user accounts, endpoint technologies, and related IT services.
Compensation
Competitive wages and bonus programs – We believe in developing our employees to progressively advance in their careers.
Responsibilities
Provide intermediate-level technical troubleshooting, repair, upgrades, configuration, and maintenance of desktop systems through phone, remote access, and on-site support.
Diagnose and resolve hardware, software, operating system, connectivity, and endpoint issues that require advanced troubleshooting.
Investigate recurring or complex technical issues, identify root causes, and recommend system, application, configuration, or process improvements.
Manage and track assigned service requests and incidents to ensure timely resolution and accurate documentation.
Create, update, and maintain IT documentation, procedures, technical guides, knowledge articles, and support records.
Requirements
High School Diploma or GED
Nice to have: Associate’s degree in Information Technology, Computer Science, or related field
Nice to have: Three years of progressively responsible experience providing technical support in a computer network and desktop environment
Nice to have: Experience with desktop hardware/software troubleshooting
IBSS is seeking a Cloud Solutions Architect to support the National Oceanic and Atmospheric Administration (NOAA). The candidate must have the experience and leadership required to provide full-spectrum Systems Administration services to support the planning, design, test, update, documentation, implementation, development, and sustainment/fielding.
Compensation
$150K-$170K
Responsibilities
Provide support for Microsoft Azure Services, including setup, configuration, maintenance, and billing management
Provide support for Entra identity management and cloud governance
Provide administration and operations support for Microsoft Windows Servers to ensure optimal performance, security, and reliability
Maintain and support Active Directory Services, including replication, schema management, and troubleshooting
Implement and manage Microsoft Best Security Practices to protect IT infrastructure from potential threats
Provides hands‑on technical support and systems administration across Roof Above’s technology environment, supporting employees across multiple locations.
Responsibilities
Provide responsive technical support to employees across Roof Above locations
Diagnose and resolve hardware, software, connectivity, printing, telecommunications, and application issues
Manage assigned support requests through completion and communicate status and resolution to users
Perform onsite technology support at Roof Above facilities as needed
Escalate complex or higher‑risk issues appropriately while remaining engaged through resolution
Requirements
Relevant education, technical training, certifications, or equivalent practical experience