Responsible for day-to-day administration, maintenance, and health of the ServiceNow platform, including upgrades, releases, and support for ITSM, ITOM, SAM, CMDB/CSDM, and Workflow Data Fabric.
Compensation
The applicable salary or hourly wage range for this full-time role is $81,537.00 - $110,315.00 per year
Responsibilities
Perform daily health checks and monitor alerts across production and non production instances
Own platform upgrades, patching, and release management
Manage instance clones and sub production environments
Install, maintain, and troubleshoot MID Servers
Activate plugins and manage platform configuration
Requirements
Nice to have: ServiceNow Certified System Administrator (CSA)
Nice to have: ServiceNow Certified Application Developer (CAD)
Lead technical authority and delivery anchor within an Agile squad, translating enterprise architectural blueprints into high-performing, scalable ServiceNow solutions.
Compensation
Competitive salary + annual bonus
Responsibilities
Translate high-level business epics into detailed technical designs
The ServiceNow (SNOW) ITSM and ITOM Business Analyst is a bridge between partners and technical teams, ensuring design, implementation, and improvement of SNOW IT Service Management and IT Operations Management solutions.
Responsibilities
Collaborate with partners to gather, analyze, and document requirements for SNOW ITSM and ITOM implementations and enhancements.
Translate needs into functional specifications, user stories, and process flows, ensuring understanding of ITIL and industry best practices.
Design and improve ITSM and ITOM processes, including Incident, Problem, Change, Request, Knowledge, and Configuration Management.
Identify opportunities for process improvement and automation within the SNOW platform.
Configure and customize SNOW modules, workflows, and scripts to meet requirements.
Requirements
Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
Lead design and development of solutions across the ServiceNow platform, managing end-to-end implementations, integrations, and continuous improvements across multiple business domains.
Responsibilities
Lead design and development of solutions across the platform
Work closely with business stakeholders to understand requirements, prioritize features, and deliver scalable solutions
Ensure platform compliance, data integrity, and security across implementations
Drive integration strategies with enterprise systems using REST/SOAP APIs, Integration Hub, MID Server, and third-party connectors
Research and create POCs, technical design documents, deployment plans and Test cases
Requirements
BE/ BTech, ME/MTech/ BCA/MCA
Nice to have: Strategic Portfolio Management (SPM)
Support and advance the university's enterprise ServiceNow platform across all campuses and administrative units, ensuring stability, scalability, and continuous improvement.
Compensation
Pay Range Minimum: $86,376.00 annual
Pay Range Maximum: $140,364.00 annual
Responsibilities
Administer and maintain the ServiceNow platform, including user access, roles, groups, ACLs, and instance configurations.
Configure and support core ITSM modules such as Incident, Problem, Change, Service Catalog, Knowledge Management, CMDB, and Asset Management.
Manage instance upgrades, patches, and release management in alignment with ITSM Platform release cycles.
Coordinate platform releases using Jira for backlog management, sprint tracking, release planning, change documentation, and deployment visibility.
Maintain release calendars, document release notes, and ensure alignment between SDLC application epics/stories and ITSM Platform update sets.
Requirements
Bachelor's Degree in Information Technology, Business Information Systems, or related field
Nice to have: ServiceNow Certified System Administrator (CSA)
Nice to have: Additional ServiceNow certifications (CAD, CIS-ITSM, CIS-HRSD, CIS-SPM)
Nice to have: Experience in higher education or public sector IT environments
Nice to have: Experience supporting enterprise-scale ServiceNow instances (10,000+ users)
ServiceNow Developer ConsultantNewELEMIS · Remote, United Kingdom
Lead Engineer - CMBD, Discovery & IntegrationNewAstraZeneca · Chennai, India
Lead ServiceNow DeveloperNewVeracity Ventures Inc. · New York City, US