The ServiceNow Technical & Business Process Consultant will operate across both business process consulting and hands‑on technical delivery.
Compensation
A competitive salary range: $160,000 - $170,000
Responsibilities
Serve as a hands‑on ServiceNow Technical Consultant/Developer responsible for configuration, development, testing, troubleshooting, integrations, and deployment.
Develop solutions using JavaScript, Flow Designer, IntegrationHub, Business Rules, Script Includes, Client Scripts, UI Policies, REST/SOAP APIs, and ServiceNow workflow capabilities.
Configure and troubleshoot MID Servers, integrations, credentials, Discovery, and APIs.
Participate across the implementation lifecycle from discovery and design through UAT, deployment, stabilization, and production support.
Deliver scalable solutions using ServiceNow leading practices while minimizing unnecessary customization.
Requirements
Nice to have: ServiceNow Certified System Administrator (CSA)
Nice to have: Certified Implementation Specialist – Discovery (CIS-Discovery)
Nice to have: CIS – Hardware Asset Management (HAM)
Nice to have: CIS – Software Asset Management (SAM)
Builds and supports the ServiceNow IT Service Management platform, configuring and developing Incident, Problem, Change and Service Catalog modules to meet business requirements.
Responsibilities
Configure, develop and maintain ServiceNow ITSM modules (Incident, Problem, Change Requests, Service Catalog)
Design and build workflows and Flow Designer automation
Develop business rules, client scripts, UI policies and notifications using JavaScript
Build and support Service Catalog items and integrations using Flow Designer, Integration Hub and REST/SOAP APIs
Gather requirements and deliver scalable ServiceNow enhancements
Requirements
Nice to have: ServiceNow Certified System Administrator (CSA)
Provide engineering expertise for ServiceNow data, AI readiness, enterprise data quality, integrations, and AI‑related capabilities such as Now Assist.
Assess AI readiness across architecture, CSDM, CMDB, data structures, knowledge bases, integrations, security, access, and governance.
Identify AI readiness gaps, data quality issues, architectural dependencies, and technical prerequisites.
Configure, test, and support Government‑approved ServiceNow AI features (e.g., Now Assist for ITSM, Virtual Agent enhancements, GenAI capabilities).
Develop and maintain integrations and data pipelines required for AI workloads and enterprise data‑flow alignment.
Requirements
Bachelor’s degree in computer science, data, IT, or related field.
Lead the design, development, and implementation of scalable ServiceNow solutions across the enterprise, translating business requirements into practical platform architectures and guiding delivery teams.
Responsibilities
Design end-to-end ServiceNow solutions based on business requirements
Create solution designs, technical specifications, integration points, and implementation guidance
We are seeking an experienced Adabas Natural Analyst Programmer to support the development, enhancement and modernization of enterprise payroll and HR systems within a large and complex ICT environment.
Responsibilities
Develop and maintain applications using Adabas Natural on IBM Mainframe platforms.
Analyse business requirements and prepare technical designs.
Support payroll, HR and enterprise business systems.
Develop APIs, web services and integration solutions.
Perform testing, defect resolution and production support.
Requirements
Nice to have: Payroll, HR or Finance system experience
Nice to have: Government or large enterprise environments
Nice to have: Relevant ICT qualifications or certifications
Senior ServiceNow Platform Developer specializing in HRSD Workflows and Employee Journey Management to contribute to technical software development of applications that streamline Citywide HR case management, employee experiences, and end-to-end HR processes.
Compensation
Salary Range: $159,120 - $200,226
Responsibilities
Configure, enhance, and maintain applications within the ServiceNow HR Service Delivery product
Lead development projects on HR Case, Knowledge, Employee Document Management
Design and build HR Services, HR Templates, COEs, Record Producers, Catalog Items, and HR Case Workflows using Flow Designer and/or Workflow Editor
Design and build UI actions, related lists, Workspace components, and form/panel configurations in HR Agent Workspace
Implement HR Criteria, Role Assignment Rules, and user/group/role logic
Requirements
Associate degree in computer science, computer engineering, information systems, or a closely related field
Nice to have: Experience with public-sector organizations
Nice to have: Advanced ServiceNow certifications
Nice to have: Experience building products within or partnering with enterprise-level organizations
Lead the design, configuration, development, and deployment of ServiceNow applications for federal government projects.
Compensation
Salary: $90,000–$115,000 annually, based on experience
Responsibilities
Lead the design, configuration, development, and deployment of ServiceNow applications, ensuring alignment with business requirements and industry best practices.
Develop, customize, and enhance ServiceNow modules, including but not limited to ITSM, ITOM, HRSD, App Engine, and Service Portal.
Create and manage complex workflows, business rules, UI policies, ACLs, and automation scripts using JavaScript, GlideScript, and Flow Designer.
Develop custom widgets and UI components for the Service Portal using AngularJS, HTML, CSS, and JavaScript.
Lead integration efforts with external systems using REST APIs, SOAP APIs, MID Server, Integration Hub, and third-party connectors.