Supervise daily front office operations, lead the front desk team, and deliver memorable guest experiences through exceptional hospitality.
Responsibilities
Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency
Manage special projects: Lead department initiatives or ad-hoc assignments
Consultant supporting Aladdin implementations and platform optimization for front and middle office operations and data integration.
Responsibilities
Gather and document business requirements across relevant investment and/or data functions
Help troubleshoot data and workflow issues by researching root causes and working with relevant teams to resolve them
Facilitate workshops and working group sessions with front office, middle office or investment data stakeholders, operations teams, and technology partners to define requirements and drive alignment
Configure pre and post-trade workflows within Aladdin and validate end-to-end functionality across relevant asset classes, including order raising, execution processing, trade matching and settlement etc.
Work with data and technology teams to support data mapping, transformation, and integration activities
Requirements
Bachelor’s degree in finance, economics, data analytics, information systems, or a related field
Assist the Front Office Manager with daily operations, guest service, staffing, and coordination across hotel departments to deliver exceptional guest experiences in a luxury hotel setting.
Responsibilities
Assist the Front Office Manager with overall daily operation of the Front Office Department
Serve as a visible leader and primary point of contact for guests, colleagues, and other hotel departments
Plan, organize, facilitate, attend, and/or participate in hotel and departmental meetings
Ensure compliance with SLS LUX and brand standards, operating procedures, policies, and service expectations
Maintain a strong presence in the Front Office operation and ensure all guest interactions reflect the hotel's luxury service standards
Requirements
High school diploma or equivalent
College degree in Hospitality Management, Business Administration, or a related field
Nice to have: Supervisory or leadership experience within a Front Office or Guest Services operation
Nice to have: Experience in a luxury or high-volume hotel environment
Assist guests efficiently, courteously, and professionally in all front office related functions, covering all aspects of the front office when the General Manager is not present.
Responsibilities
Ensures reservations are taken correctly and courteously
Represent hotel in a professional and courteous manner, check guests in and out in a timely and efficient manner
Must be proficient in computer operating system
Available at all times to deal with guest issues in a professional manner
Notify General Manager or equivalent immediately of any guest, employee, or cash concerns
The General Manager is responsible for the daily operations of an individual property, and is also accountable for the financial performance, physical condition and work atmosphere of the property.
Responsibilities
Recruit, interview and hire all property staff
Training, development and support of property staff
Responsible for office operations, including checking-in and checking out guests, control of all money, and bookkeeping and payroll functions
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