Provide remote and onsite technical support and assistance to employees and clients, coordinate with vendors, troubleshoot IT issues, maintain records, assist with policy implementation, conduct audits, and provide training.
Responsibilities
Provide remote and onsite technical support
Coordinate with external vendors
Monitor and troubleshoot IT issues
Maintain accurate records of IT assets
Assist in implementation and maintenance of IT policies
Provide IT support, oversee implementation, performance tuning, and recovery procedures for mission‑critical enterprise systems and supporting infrastructure.
Responsibilities
Administer and support complex environments, including core infrastructure tools and technologies
Perform hands‑on administration tasks including installation, configuration, backup, and recovery
Review monitoring, capacity, and configuration management of complex technologies to ensure acceptable performance and adherence to service level agreements
Ensure delivery of high quality technical solutions that meet business needs
Configure, develop, test, monitor, and support changes and enhancements to IT environment
Lead Field Office Deskside Technician overseeing IT Services at Field Offices, managing onsite troubleshooting, restoration of devices, and coordinating with headquarters to ensure mission continuity.
Compensation
The starting pay range for this role is $60,520 - $90,780. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.
Responsibilities
Manage field office IT operations
Lead and coordinate teams for end‑user support
Assess and optimize IT environments
Execute MACD processes
Ensure reliability and efficiency across IT environments
Requirements
High School Diploma or General Education Development (GED) Certification
Coordinate incident lifecycle, monitor queues, validate priorities, act as primary contact for escalations, drive continuous improvement in a global IT support organization.
Responsibilities
Coordinate incident lifecycle across Global IT
Monitor L1 and L2 queues to identify bottlenecks and SLA risks
Validate incident priorities against business impact
Act as primary contact for business escalations
Drive continuous improvement through trend analysis and quality reviews
Lead IT Support Analyst – Regional provides elevated support and coordination across IT Support Specialists in the Americas, overseeing ticket queues, troubleshooting, and ensuring service quality.
Responsibilities
Coordinate IT Support Specialists across Americas plants
Monitor ticket queues and aging
Provide first- and second-level support for hardware, software, network, and infrastructure
Diagnose and troubleshoot Active Directory, O365, desktops, laptops, printers, mobile devices
Install, configure, and maintain operating systems and applications
Requirements
Bachelor’s degree in Information Technology, Computer Science, or related field
Provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and remotely from a facility in Corning, NY.
Responsibilities
Active Directory Administration
Limited support for corporate mobile devices
Familiarity with cloud applications (OneDrive, Sharepoint, Office365, etc.)
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