Senior Splunk ITSI Engineer responsible for implementation, configuration, administration, and optimization of Splunk IT Service Intelligence in classified environments.
Compensation
The pay range for this position is a general guideline only and not a guarantee of compensation or salary. Our approach to crafting offers considers various factors to provide an equitable and competitive comprehensive compensation package. These considerations include, but are not limited to, contracted rates, education, certification(s), experience, specific competencies required for this position, and geographic location.
Responsibilities
Implement and configure Splunk ITSI services
Develop and optimize SPL queries, dashboards, alerts, and correlation searches
Configure ITSI event management capabilities
Integrate infrastructure, application, and operational data sources
Troubleshoot complex monitoring environments
Requirements
Bachelor's degree in Computer Science, Information Technology, Systems Engineering, Cybersecurity, or a related technical field
Nice to have: Experience supporting Splunk ITSI in classified, Intelligence Community, or Department of Defense environments
Nice to have: Familiarity with Splunk Enterprise Security (ES)
Lead end‑user technology operations and support services across corporate and international locations.
Responsibilities
Lead onsite, deskside, executive, Tech Bar, mobile, conference room AV, event support, and escalated support services with a focus on responsiveness, quality, and consistency.
Own end‑user asset lifecycle processes, including provisioning, inventory accuracy, CMDB integrity, refresh planning, reclamation, and secure disposal.
Coordinate support for conference rooms, collaboration spaces, and business events to ensure reliable technology experiences for presenters and participants.
Use KPIs, operational trends, user feedback, and audit results to identify risks, improve service performance, and reduce recurring issues.
Drive standardization, documentation, and process maturity across support practices, tools, handoffs, and escalation paths.
Requirements
Bachelor’s degree in Information Technology, Computer Science, or related experience
Leading response to high-impact service incidents across live operational environments, ensuring rapid service restoration while minimizing customer and business disruption in a 24/7 operational environment.
Locations (2)
Pune, Maharashtra, India
Bangalore, Karnataka, India
Responsibilities
Take charge of the NOC floor during assigned shifts within a 24/7 operational model
Own and drive the major incident management process from identification through to service restoration
Lead incident bridges and coordinate incident response teams, ensuring clear understanding of impact, priorities, actions, ownership and next steps
Engage technical teams, operational support functions, suppliers and senior stakeholders to accelerate service recovery
Maintain momentum during incidents by monitoring progress, challenging assumptions and removing obstacles to restoration
Provides senior technical oversight on the Service Desk, leading a team of Level 1 Engineers in resolving complex incidents and driving continual improvement.
Responsibilities
Act as the primary technical escalation point for complex, high‑impact, or recurring incidents
Lead technical diagnosis to identify root cause and coordinate resolution activity
Identify patterns and trends that require problem management or service improvement
Provide day‑to‑day technical coaching to Level 1 Engineers and Service Desk Analysts
Support onboarding and technical upskilling of new or developing team members
Lead and manage a multi-million dollar hospitality client portfolio, overseeing financial performance, program governance, technology roadmap, and people leadership.
Responsibilities
Own portfolio P&L and financial management
Manage SOWs, contract renewals, rate cards and commercial terms
Report portfolio health to internal leadership and client
Drive account growth and identify organic opportunities
Shape proposals, pricing and SOWs with solution architects
Requirements
Bachelor's degree in business, information systems or a related field
Nice to have: Experience leading AI programs from definition to production adoption
Nice to have: PMP or PgMP certification
Nice to have: ITIL 4 certification
Nice to have: SAFe or other agile scaling certification
Own the Service Operations product portfolio spanning Incident Management, Major Incident Management, Problem Management, and Knowledge Management
Drive ServiceNow platform enhancements, integrations, upgrades, and product capabilities
Lead product backlog and feature definition, including writing user stories, acceptance criteria, process requirements, and business outcomes
Align product with business priorities, user needs, operational risks, technical feasibility, and organizational OKRs
Evaluate and enable generative AI, agentic AI, automation, virtual agents, and intelligent workflows
Requirements
Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, Management Information Systems, or a related field
Nice to have: Master's degree in Business Administration (MBA)
Nice to have: ServiceNow Certified System Administrator (CSA)
Nice to have: Certified Implementation Specialist (CIS)
Nice to have: Certified Application Developer (CAD)
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