Senior IT Support Specialist to be the full-time, hands-on owner of day-to-day IT support for Richmond and Arlington offices, serving as the primary liaison between associates and the contracted IT support partner.
Locations (2)
Richmond, Virginia, United States
Arlington, Virginia, United States
Compensation
Salary Range: $80,000-$110,000 per year (depending on experience)
Additional Compensation: This position will be eligible to participate in company bonus plan.
Responsibilities
Serve as Koalafi's primary liaison with our contracted IT support team and tier-2 support point of contact
Route and triage requests as needed with Code Blue
Follow-up on open tickets and escalate as needed
Support associates directly and resolve hardware, software, and access issues
Help leadership define and uphold internal support standards
Requirements
Bachelor's degree in Information Technology or a related field
Prestar suporte técnico de nível I a colaboradores, resolvendo incidentes de hardware e software (presencial e remoto).
Responsibilities
Prestar suporte técnico de nível I a colaboradores, resolvendo incidentes de hardware e software (presencial e remoto).
Apoiar o controle de inventário de ativos.
Registrar, acompanhar e resolver chamados via Jira Service Management, garantindo cumprimento dos SLAs estabelecidos.
Configurar, instalar e dar manutenção em estações de trabalho, notebooks, smartphones e periféricos, incluindo gestão de dispositivos corporativos via ferramenta de MDM.
Realizar suporte de primeiro nível a provisionamento de acesso, redefinição de senha e MFA, além de apoio em conectividade via solução de Zero Trust corporativa.
We looking for a Senior IT Operation Specialist to own our identity, device management, and endpoint security platforms end to end.
Responsibilities
Own and operate identity, MDM, and EDR platforms, including JumpCloud and Google Workspace IAM, device enrollment, access controls, security policies, and configuration standards
Define and enforce device compliance, patching, endpoint security, DLP, and configuration baselines
Identify non-compliant devices and drive remediation and continuous improvement
Provide advanced troubleshooting across endpoints, identity, authentication, device management, and security tooling, coordinating with internal teams and vendors
Support security incident investigation and remediation related to managed platforms
Requirements
Bachelor’s degree in Information Technology, Computer Science, or a related field
Hands-on Senior IT Infrastructure Engineer to design, implement, and maintain the organization's network, server, voice, and end-user management infrastructure across offices and the data center, with a focus on AI-driven automation.
Responsibilities
Design, configure, and manage office networks using Cisco Meraki
Manage MPLS network connections and WAN links
Deploy and maintain Peplink SD-WAN/failover solutions
Administer and maintain data center server clusters and VMware virtualization environments
Own backup and recovery processes and disaster recovery testing
Lead the design, implementation, and management of the organization’s security posture, advising leadership and ensuring compliance with industry best practices.
Compensation
Salary Range: $175,800.00-219,750.00
Responsibilities
Architect secure solutions
Design, implement, and maintain robust security controls
Collaborate with product and engineering teams
Lead threat defense initiatives
Mentor SecOps engineers
Requirements
Bachelor's degree in Computer Science, Information Security, or related field
Support and administer internal IT systems for Lightning AI employees, including device management, application provisioning, and network troubleshooting.
Compensation
The anticipated annual base salary range for this role is: $90,000—$104,000 USD
Responsibilities
Provide responsive, hands‑on technical support to employees via IT ticketing system
Troubleshoot issues with devices, applications, authentication and connectivity
Provision, configure and maintain Windows and macOS devices
Administer business applications such as Google Workspace, Slack and JumpCloud
Support office networking, wireless connectivity, conference room technology and other IT equipment
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