Provide comprehensive support across all IT workplace services for BMG teams throughout European offices as part of the global Service Delivery team.
Responsibilities
Provide daily remote and in-person support across IT workplace services, including O365, JAMF, Intune/Autopilot, Video Conferencing, Active Directory, Access Management, and Okta.
Manage tickets and workload effectively through ITSM tools such as Jira and Confluence, ensuring timely and user-focused updates.
Contribute to the team’s knowledge management platform by creating and maintaining processes, technical guides, and how-to documentation.
Participate in Incident, Problem, and Change Management for IT Support and Workplace services.
Collaborate on projects led by the IT Support and Workplace function.
Requirements
Bachelor’s degree in Computer Science, a related technical field, or an equivalent combination of education and practical work experience
Manage ongoing system maintenance, modifications, and problem resolution while coordinating resources across various applications and operations. Develop strategic technical direction and system architecture.
Locations (2)
Richmond, Virginia, United States
Pennington, New Jersey, United States
Compensation
$54-59 Per HR
Responsibilities
Manage ongoing system maintenance, modifications, and problem resolution.
Coordinate resources across various applications and operations.
Develop strategic technical direction and system architecture.
Provide policy input and manage multiple onboarding tasks and projects.
Lead audit remediation workstreams, ensuring timely delivery of action plans.
Responsible for designing, implementing, and supporting enterprise voice and unified communications platforms, ensuring high availability, regulatory compliance, and optimal performance across the organisation.
Responsibilities
Design, deploy, and maintain enterprise voice platforms (e.g., Cisco CUCM, Teams Direct Routing, SBCs)
Ensure compliance with regulatory recording requirements (e.g., financial services mandates)
Manage and optimise call routing, dial plans, and telephony integrations
Support incident management, troubleshooting, and root cause analysis
Collaborate with security, network, and infrastructure teams on system hardening
The Manager, Technical Systems Infrastructure oversees and implements enterprise-wide effectiveness and efficiency of the data center technology infrastructure including Compute, Storage, Backup & Recovery, SAN fabric, and End-User computing platforms.
Responsibilities
Develops and executes a comprehensive IT infrastructure strategy aligned with the company's objectives, ensuring scalability, reliability, and security.
Assesses current infrastructure and identifies areas for improvement, growth, and cost optimization.
Manages day-to-day IT operations of the data-center infrastructure environments.
Ensures all proposed changes to IT systems are thoroughly reviewed, approved, implemented, and documented in accordance with established change control procedures.
Oversees the design, approval, and implementation of technical projects within the data-center infrastructure environment including disaster recovery planning and testing.
Analyze, design, program, debug, test, implement and modify software enhancements and/or new applications used in local, networked, or Internet-related computer programs.
Compensation
The typical annual salary range for this position is shown below and is negotiable depending upon experience and location. The position is eligible for a discretionary annual bonus.
$104,000.00 - $153,000.00
Responsibilities
Develop large and complex modules and components of larger system designs
Perform code review on Level I and Level II staff modules and components
Design large and complex modules and components of larger system designs
Perform design reviews for Level I and Level II staff designs
Perform unit test planning and execution for own code
Project services team responsible for managing new project work related to DataPower, including design, implementation, deployment and troubleshooting support for application teams.
Responsibilities
Provide architectural consultation, support, mentoring, and guidance to project teams, solution architects and developers
Engage with project & client teams and provide subject matter expertise
Own the RFS/project assigned and deliver the work as per the plan
Requirements
Bachelor's Degree in Information Technology, Computer Science or related field
Master's Degree in Information Technology, Computer Science or related field
Network Technical Specialist 4 responsible for designing, implementing, configuring, and troubleshooting the organization’s network infrastructure to ensure stability and performance.
Compensation
USD $125,120.00 - USD $187,680.00 /Yr.
Responsibilities
Design, implement, configure, and troubleshoot network infrastructure
Maintain network reliability and resolve issues promptly
Collaborate with IT teams to support operational needs
Monitor equipment, update configurations, and repair equipment
Develop network designs for each SLA classification
Requirements
High School Diploma + 12 years experience
Associates degree + 10 years experience
Bachelor’s degree in engineering, Computer Science, Information Technology or related discipline + 7+ years experience
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