Provides advanced, customer-focused technical support to Student Health Services (SHS) administrators, faculty, staff, and medical personnel across campus locations.
Locations (3)
Tampa, Florida, United States
St. Petersburg, Florida, United States
Sarasota, Florida, United States
Responsibilities
Provide advanced technical support to SHS administrators, faculty, staff, and medical personnel at SHS campus locations.
Diagnose, resolve, escalate, and follow up on incidents and service requests.
Maintain clear, detailed records of troubleshooting, actions taken, and outcomes in Jira Service Desk.
Install, configure, upgrade, troubleshoot, and support SHS endpoints and peripherals.
Support printing and scanning devices and assist with maintaining printer supplies.
Requirements
High school diploma or equivalent
Nice to have: Experience providing technical support in a health care environment
Provide day‑to‑day technical support to employees for hardware and software systems, diagnose and resolve issues, and document incidents.
Responsibilities
Respond to and diagnose problems through discussion with users
Provide effective and timely resolution of users’ problems, queries or complaints
Assist in hardware and software evaluation and recommend upgrades or improvements to IT infrastructure
Serve as first point of contact for end users seeking IT assistance
Support various technology and software such as Windows 10, Microsoft Office products, network connectivity, VPN connectivity, Citrix, and Mobile Device Management
Perform electroencephalography (EEG) and long‑term monitoring (LTM) procedures, support neurodiagnostic staff, and maintain equipment in a clinical neurophysiology setting.
Responsibilities
Perform EEG and LTM procedures on adult and pediatric patients
Prepare equipment and supplies for EEG monitoring
Assist physicians during EEG studies
Monitor and annotate neurodiagnostic recordings
Provide real‑time neurotelemetry and alert care team for seizures
Provide technical support to users in a corporate IT environment, troubleshooting hardware, software, and connectivity issues.
Locations (2)
Taguig, Philippines
Cebu City, Central Visayas, Philippines
Responsibilities
Diagnose and troubleshoot technical issues involving Windows 10/11, macOS, Microsoft 365 applications, Microsoft Teams, Exchange Online, VPN, and network connectivity.
Provide user administration and request fulfillment, including account access and permissions management.
Support Active Directory, Entra ID, Multi-Factor Authentication (MFA), and other enterprise IT services.
Manage and resolve incidents and service requests using ServiceNow or other IT Service Management (ITSM) tools.
Provide remote technical support and escalate complex issues to the appropriate teams when necessary.
Requirements
Bachelor's degree in Computer Science, Computer Engineering, or a related field
Senior IT Support Analyst responsible for supporting and enhancing the back‑office IT systems of the Stock Exchange of Thailand, ensuring seamless trade matching, clearing, and settlement processes.
Responsibilities
Collaborate with front‑office, back‑office, and settlement teams to ensure data accuracy and timely processing
Support daily reconciliation, settlement activities, and resolve discrepancies promptly
Assist in system upgrades, patches, and configuration changes to enhance operational efficiency
Monitor system performance, troubleshoot issues, and coordinate with vendors for resolution
Document all systems, applications, and scheduled maintenance activities
Requirements
Bachelor's degree and above in Information Technology discipline
Nice to have: familiarity with trading technologies and market data platforms
Nice to have: proactive can‑do attitude
Nice to have: excellent communication
Nice to have: interpersonal and presentation skills
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