Provide Level 1 technical support to users via phone, email, or chat, including troubleshooting hardware and software, resetting passwords, and escalating issues.
Compensation
$37,440 per year
Responsibilities
Provide general IT end‑user support
Utilize excellent customer service skills
Interact via telephone, e‑mail, chat, and one‑on‑one with customers to diagnose technical issues
Provide first‑level support including resetting passwords and troubleshooting hardware and software
Escalate unresolved issues to the next level of support
Provide Level 1 technical support to English and Spanish speaking users, handling requests via phone, email, or chat, troubleshooting hardware and software, and escalating unresolved issues.
Compensation
$18 per hour
Responsibilities
Provide general IT end‑user support
Utilize excellent customer service skills and exceed customers’ expectations
Interact via telephone, e‑mail, chat and one on one with customers to identify and diagnose technical issues and problems
Provide first level support including resetting passwords, troubleshooting hardware remotely (laptops, iPads, desktops, printers, etc.), troubleshooting software (proprietary software and other applications utilized by the client), and other “how‑to” questions
Properly escape unresolved issues to the next level of support with strong supporting documentation
Provide Level 1 technical support to users via phone, email, or chat, troubleshooting hardware and software issues and ensuring proper ticket documentation.
Compensation
$37,440 per year
Responsibilities
Provide general IT end‑user support
Utilize excellent customer service skills and exceed customers’ expectations
Interact via telephone, e‑mail, chat, and one‑on‑one with customers to identify and diagnose technical issues
Provide first‑level support including resetting passwords, troubleshooting hardware remotely, troubleshooting software, and answering how‑to questions
Escalate unresolved issues to the next level of support with strong supporting documentation
Provide Level 1 technical support to users via phone, email, or chat, handling password resets, hardware and software troubleshooting, and escalating unresolved issues.
Compensation
$18 per hour
Responsibilities
Provide general IT end‑user support
Utilize excellent customer service skills and exceed customers’ expectations
Interact via telephone, e‑mail, chat, and one‑on‑one with customers to identify and diagnose technical issues
Provide first level support including resetting passwords, troubleshooting hardware remotely, troubleshooting software, and other “how‑to” questions
Properly escape unresolved issues to the next level of support with strong supporting documentation
Provide Level 1 technical support to English and Spanish speaking users, handling requests via phone, email, or chat, and escalating unresolved issues while maintaining documentation and meeting performance metrics.
Compensation
$18 per hour
Responsibilities
Provide general IT end‑user support
Utilize excellent customer service skills and exceed customers’ expectations
Interact via telephone, e‑mail, chat and one on one with customers to identify and diagnose technical issues
Provide first level support including resetting passwords, troubleshooting hardware remotely and software
Properly escalate unresolved issues to the next level of support
Provide onsite administrative and technical support during a one‑week project, managing office operations and assisting internal employees with password reset and basic system access issues.
Compensation
The pay range for this position is $20.00 - $20.00/hr.
Responsibilities
Serve as the primary onsite office contact during the project week.
Assist internal users with password reset requests and account access issues.
Perform entry‑level technical troubleshooting and problem‑solving.
Complete administrative and clerical tasks as assigned.
Maintain accurate documentation of requests and completed work.
Provide technical support for workstations on Microsoft operating systems and Microsoft Office applications, including end‑user support, peripheral setup, and desktop software installation.
Compensation
The pay range for this position is $18.00 - $23.00/hr.
Responsibilities
Provide end‑user support on desktop systems and peripherals
Troubleshoot issues and service support requests from the Service Desk
Set up peripherals and install desktop software
Use remote desktop tools to build, monitor, and support desktop systems
Document processes and service desk ticket resolutions
Requirements
Associate's Degree in Computer Science, Business Information Systems, Information Technology, or related field
Bachelor's preferred or at least pursuing a Bachelors Degree
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