Provide first-line technical support for laboratory staff and laboratory computer systems, troubleshooting hardware, software, user accounts, printers, scanners, remote access, and laboratory workstations while assisting with the administration and continuous improvement of the laboratory information management system (LabPlus).
Compensation
The organization offers competitive wages and a comprehensive total rewards package, which will be discussed during the interview process.
Responsibilities
Troubleshoot Windows workstation issues
Configure and deploy computers, printers, scanners, and peripherals
Install and update software
Troubleshoot Microsoft Office issues
Resolve account access problems
Requirements
Diploma or Degree in Information Technology
Diploma or Degree in Computer Systems Technology
Diploma or Degree in Computer Science
Diploma or Degree in Engineering Technology
Nice to have: Laboratory Information Management Systems (LIMS)
Responsible for registering Section 8 and City Housing Assistance vendors in the City’s Financial Management System, ensuring compliance and maintaining vendor records.
Tier 2 IT Helpdesk Technician providing technical support for Windows environments and enterprise IT services.
Compensation
Pay rate: ~$30.25~/h, DOE
Responsibilities
Provide Tier 2 technical support for laptops, desktops, mobile devices, and peripherals in Windows environments.
Troubleshoot and resolve Microsoft Active Directory issues involving user accounts, Group Policy, organizational units (OUs), permissions, and login access.
Support Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint, as well as enterprise collaboration tools.
Manage escalated issues from Tier 1 support and collaborate with Tier 3 and infrastructure teams to resolve advanced technical problems.
Support user onboarding and offboarding, including account setup and access-rights management through Active Directory and other systems.
Requirements
Bachelor’s degree in Information Technology, Computer Science, or a related field.
Seeking a skilled and customer-focused Tier 2 IT Helpdesk Technician with 5+ years of experience to maintain user productivity and troubleshoot Microsoft Active Directory and Windows environments.
Responsibilities
Provide second-line technical support for laptops, desktops, mobile devices, and peripherals across Windows environments.
Troubleshoot and resolve incidents related to Microsoft Active Directory (user accounts, group policies, OUs, permissions, login issues, etc.).
Support Office suite (Outlook, Excel, Word, PowerPoint) and enterprise collaboration tools.
Handle escalations from Tier 1 support and work closely with Tier 3 and infrastructure teams for advanced issue resolution.
Perform user onboarding/offboarding and manage access rights through AD and other systems.
Requirements
Bachelor’s degree in Information Technology, Computer Science, or a related field
Lead onsite commissioning support, testing, and training for robotic automation systems.
Compensation
The base range for this position in the posted location is $96,000.00 - $132,000.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience.
Responsibilities
Act as the primary liaison for all onsite commissioning support, issue resolution, and coordination across departments.
Ensure all commissioning workload, progress, and reporting are accurately updated and maintained in Jira per project.
Partner with team leadership to design, benchmark, and standardize commissioning processes from scratch.
Auditing third-party contractor work and documentation to ensure strict adherence to company processes.
Conduct one-on-one discussions with engineers to verify the content and status of Jira tickets, ensuring no missing details.
Requirements
Bachelor's degree in either electrical or mechanical engineering, or in automated production management, or equivalent work experience.
Provide L1 technical support to US-based clients in a Managed Services Provider environment, troubleshooting Windows, macOS, Microsoft 365, and basic networking issues.
Responsibilities
Provide L1 technical support to users across multiple US-based client environments
Receive, triage, troubleshoot, and resolve incidents and service requests through the MSP ticketing system
Handle 10–15 tickets per day
Troubleshoot Windows and macOS desktops, laptops, peripherals, printers, and common business applications
Support Microsoft 365 including Outlook, Exchange Online, Teams, OneDrive, SharePoint, and basic administration
