Lead and build the Technology Operations function, improving service quality, operational control and cost visibility while reducing friction for engineering teams.
Responsibilities
Establish and lead the Technology Operations function
Translate Technology strategy into operational priorities
Own incident, change, problem and request management
Improve service management maturity
Oversee internal support and workplace technology services
Service Manager responsible for managing digital service management in a multi-vendor environment, ensuring smooth transition from projects/development to continuous service.
Responsibilities
Ensure digital service applications function as intended by collaborating with business owners, ICT solution owners, and external vendors.
Develop and actively develop service management processes, practices, and responsibilities.
Lead operational cooperation with vendors and coordinate resolution of incidents, problems, and service requests across vendors.
Track ticket progress, identify dependencies and role clarity issues, and handle escalations.
Ensure the transition from project to continuous service.
Lead a multidisciplinary regional service delivery team to deliver workplace technology services across Western Canada, driving service excellence, automation, and employee experience.
Compensation
Salary range (but not limited to):
128,300 - 156,800
Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):
15%
Share plan & other savings: up to 12% of salary or even more
Responsibilities
Lead, coach and inspire a multidisciplinary regional service delivery team responsible for onsite and remote technology support
Lead your team in understanding business needs, employee needs and service pain points, effectively translating them into impactful regional strategies and concrete improvement opportunities
Detail and execute the regional service roadmap with your team to improve workplace support, service request fulfilment, device lifecycle activities, collaboration technology and onsite technology readiness
Foster a “service ownership mindset” and elaborate data-driven strategies in close collaboration with teams in Service Desk, Workplace Technology, Cybersecurity, Network, Infrastructure, Asset Management and business operations
Build and foster alignment across regional stakeholders around service priorities, execution plans, operational standards and the delivery of a consistent employee experience across offices and remote locations
Requirements
Bachelor’s degree in Information Technology, Computer Science, business administration, service management or a related field, or any equivalent combination of education and experience
The Operational Service Excellence Manager will define and improve the processes, standards and ways of working used across Radiant’s Service Management, Infrastructure Operations and Data Centre Operations teams. This is a hands-on role focused on building structure from the ground up.
Responsibilities
Define consistent approach to incident, major incident, change, problem, and request management
Establish clear roles, escalation paths, customer communications and post-incident reviews
Define the service management onboarding process for new customers including runbooks, escalation matrices, contacts, service readiness checks, and go-live requirements
Create standard operating procedures and runbooks for Data Centre Operations, Infrastructure Operations, SRE, hardware installation, fault handling, RMA, and decommissioning
Define clear handoffs between L1, L2 and L3 teams, and between onsite and remote operations
Lead the development and optimization of the ServiceNow platform, manage product backlog, define epics and user stories, consult on integrations, and mentor junior Product Owners.
Responsibilities
Further development and optimization of the ServiceNow platform
Analysis, evaluation, and prioritization of requirements
Definition and development of epics, user stories, and acceptance criteria
Consulting on end-to-end processes and integrations between ServiceNow, Jira, and support teams
Providing functional guidance and mentoring to an internal Junior Product Owner
Requirements
Nice to have: Telecommunications sector experience
We are looking for an experienced IT Infrastructure Service Manager to join a major European organisation in Strasbourg. The successful candidate will act as the primary point of contact between customer stakeholders and technical delivery teams, ensuring the effective coordination and delivery of IT infrastructure services in accordance with agreed Service Level Agreements (SLAs) and business requirements.
Compensation
Rate: 320-340€/day.
Responsibilities
Act as the main point of contact for customers and stakeholders, coordinating IT infrastructure services and ensuring alignment with agreed SLAs, KPIs and business priorities.
Monitor and manage incidents, service requests, problems, changes and escalations, coordinating technical teams to ensure timely resolution and service continuity.
Lead service review meetings and prepare operational reports, dashboards and action plans to monitor service performance and identify areas for improvement.
Support major incident management, ensuring effective communication with customers, timely escalation and proactive updates regarding service disruptions and planned changes.
Drive continuous service improvement initiatives, identifying operational inefficiencies, monitoring service quality and implementing corrective and preventive actions.
Requirements
High Level Official Training
Nice to have: Previous experience in European institutions
Nice to have: eu-LISA projects
Nice to have: large regulated environments
Service Delivery - Manager
Delphi Consulting (Middle East) · Posted Nov 8, 2026
The Service Delivery Manager will lead end-to-end service delivery across Microsoft 365, Azure and Internal IT support. The role is accountable for service governance, operational performance, customer engagement, support-team leadership and continual improvement.
Compensation
competitive compensation package, performance-based incentives, and health benefits
Responsibilities
Own end-to-end delivery across Microsoft 365, Azure and Internal IT support services.
Establish operating cadence, service reviews, escalation paths, RACI, SOPs and governance controls.
Act as the primary operational contact for customers, internal stakeholders and technical teams.
Ensure incidents and service requests are logged, classified, assigned and resolved within agreed SLAs.
Lead major incident coordination, stakeholder communications, post-incident reviews and corrective actions.
Technical Analyst to maintain reliable service during the Monday through Friday day shift, managing support tickets, monitoring alerts, and providing live phone support.
Responsibilities
Manage support tickets, ensuring timely response and resolution within defined SLA guidelines.
Monitor alerting and monitoring systems such as Zabbix, GrokStream, and SIEM, and respond to infrastructure, system, and service notifications.
Triage alerts in real time to reduce duplication, noise, and unnecessary escalations.
Follow established incident, problem, and change processes to ensure consistent service delivery.
Maintain clear and accurate ticket documentation aligned with ITIL-based service management practices.
Service Manager, Business ApplicationsNewAlko Oy · Helsinki, Finland
Operational Service Excellence ManagerNewRadiant · United Kingdom
ServiceNow Developer ConsultantNewELEMIS · Remote, United Kingdom
ServiceNow Applications Development ManagerNewVirtido AG · Remote
IT Infrastructure Service ManagerNewThe White Team · Strasbourg, France
Service Delivery - ManagerDelphi Consulting (Middle East) · India