Lead the Sales & Marketing commercial function and be a key member of the Executive Committee, driving the hotel’s overall commercial performance through strategic leadership of sales, revenue management, distribution, reservations, and events.
Responsibilities
Lead and inspire the Sales, Events, Revenue, and Reservations teams to achieve commercial objectives and deliver exceptional performance
Develop and execute strategic business plans, revenue initiatives, and market-driven sales strategies to achieve budgeted revenue targets
Drive forecasting, pricing, and distribution strategies in partnership with the Revenue team to maximize revenue and profitability
Build and maintain strong relationships with key clients, partners, industry stakeholders, and managed accounts to generate sustainable business growth
Identify emerging market trends and opportunities while optimizing performance across all sales and distribution channels
Requirements
Nice to have: Luxury hospitality environment expertise
Assist the Food & Beverage Manager in overseeing daily operations of all F&B outlets at the resort, ensuring guest satisfaction, team performance, and operational excellence.
Compensation
Competitive remuneration package & benefits
Responsibilities
Assist in managing and coordinating the activities of restaurants, bars, in-room dining, and banqueting.
Monitor and ensure compliance with service standards, health and safety regulations, and brand guidelines.
Support the F&B Manager in budget control, cost management, and revenue optimization.
Supervise, motivate, and develop outlet managers and supervisors.
Respond to guest feedback, resolve complaints, and ensure a consistently exceptional experience.
Requirements
Degree or diploma in hospitality management or a related field
Lead commercial strategy for a growing portfolio of 70+ hotels across the United States, driving portfolio-wide revenue growth and developing exceptional sales leaders.
Responsibilities
Develop portfolio-wide sales strategies that drive profitable revenue growth
Increase market share, RevPAR, ADR, and overall commercial performance
Recruit, mentor, and develop high-performing Directors of Sales
Partner closely with Revenue Management to align pricing and sales strategy
Expand corporate, national, regional, and local business opportunities
Lead the enterprise revenue management strategy to optimize revenue growth, occupancy, pricing, customer acquisition, and long-term portfolio performance.
Responsibilities
Develop and lead the enterprise revenue management strategy
Serve as senior subject matter expert for pricing, demand forecasting, inventory optimization, and revenue performance
Translate enterprise growth objectives into actionable revenue strategies across markets, customer segments, channels, and properties
Identify emerging revenue opportunities, performance gaps, and market trends and recommend actions
Balance near-term revenue optimization with customer value, competitive positioning, occupancy, and long-term asset performance
Requirements
Bachelor’s degree in Business, Economics, Finance, Mathematics, Statistics, Engineering, Data Science, or a related discipline
Lead the commercial strategy and operations for the pre-opening Four Seasons Hotel Luxor, driving sales, revenue, marketing, digital, and distribution initiatives.
Responsibilities
Define the hotel’s overall commercial strategy, establishing positioning, priority customer segments, source markets, channel strategy and competitive differentiation.
Develop and execute the pre-opening commercial roadmap, from market entry and positioning through launch, ramp-up and stabilization.
Lead the annual Commercial Plan, budget and forecasting process, establishing measurable objectives and ensuring resources are deployed against the greatest commercial opportunities.
Build an integrated digital strategy across direct channels, paid media, search, social, content, CRM and other relevant digital touchpoints, with a clear focus on customer acquisition, engagement and conversion.
Champion a digital-first approach to demand generation, continuously evaluating how customers discover, research, select and book luxury travel.
The Resort Assistant Manager supports the Front Office Manager in overseeing daily front office operations and ensuring a seamless, personalized, and exceptional experience for every guest.
Compensation
Competitive salary, wages, and a comprehensive benefits package.
Responsibilities
Deliver personalized, luxury-level guest service consistent with Four Seasons standards.
Handle VIP arrivals, special requests, and guest recognition programs with care and attention to detail.
Resolve guest complaints, concerns, and service recovery situations professionally and promptly.
Ensure guests receive a seamless experience throughout arrival, stay, and departure.
Monitor guest satisfaction and identify opportunities to enhance the overall guest experience.
Requirements
Diploma or degree in Hospitality Management, Business Administration, or a related field
Lead the development and execution of a comprehensive pricing, monetization and revenue optimization strategy across NCSA's expanding portfolio of products, services and sales channels.
Responsibilities
Develop and execute a comprehensive pricing, monetization and revenue optimization strategy across NCSA's expanding portfolio of products, services and sales channels.
Establish and lead a scalable revenue optimization function, including the strategic roadmap, operating processes, analytical frameworks and governance necessary to drive sustainable commercial performance.
Identify and execute opportunities to generate incremental revenue, improve customer lifetime value and optimize financial performance across products and customer segments.
Lead the development and optimization of pricing models, product packaging, bundling, promotional strategies, discount structures and payment options.
Partner with Product, Sales and Marketing to shape product offerings, improve cross-selling and upselling opportunities and optimize customer purchasing experiences.
Manages rooms and function space inventory and ensures inventory is allocated and restricted properly to maximize revenue and profits for hotels in the market.
Responsibilities
Manages room authorizations, rates and restrictions
Manages function space authorizations, restrictions and rental
Manages rooms inventory to maximize cluster rooms revenue
Maintains the transient rooms inventory for the hotel(s) and responsible for maximizing transient revenue
Releases group rooms back into general inventory and ensures clean booking windows for customers
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