Referso Jobs

Genesys Cloud Engineer (Telecom Network Engineer)

SchoolsFirst Federal Credit Union · Posted May 18, 2026

Open

Tustin, California, United States
$96K–$154K per year
5–7 years

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Genesys Cloud Engineer (Telecom Network Engineer)

SchoolsFirst Federal Credit Union · Posted May 18, 2026

Open

Tustin, California, United States
$96K–$154K per year
5–7 years

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Network VoIP Support Engineer (Remote)

vivant · Posted Nov 6, 2026

Open

Remote, South Africa
Remote
Entry
2+ years

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Compensation

Competitive base salary (based on experience)

Responsibilities

Answer incoming client calls related to VoIP, internet, or WIFI issues
Work tickets involving call quality, dropped calls, network drops, or routing problems
Run diagnostics (SIP traces, pings, traceroutes, MOS score review, packet loss checks)
Assist with PBX provisioning, phone registration, and softphone setup
Prioritize outages (phones down, internet down, WiFi down)

Requirements

Nice to have: CompTIA Network+
Nice to have: CCNA
Nice to have: VoIP certifications
Nice to have: telecom experience
Nice to have: MSP experience

Skills

SIP PBX systems SIP trunks network routing TCP/IP DNS DHCP

Tech Lead VoIP/Teams – Maîtrise technique de la chaîne voix TGITS

ALTEN · Posted Nov 6, 2026

Open

Rabat, Rabat-Salé-Kénitra, Morocco
Full-time · Senior
7+ years

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The consultant will be responsible for the technical roadmap, architecture design, N3 expert support, project management, and cross-team coordination for VoIP and Teams environments.

Responsibilities

Lead the technical roadmap with the Product Owner
Design and validate architectures according to standards
Conduct studies, POCs, migrations, and handle obsolescence
Provide N3 expert support and diagnose major incidents
Supervise SBC/trunks/Teams

Requirements

Bac+5 degree from an engineering school or equivalent university degree in computer science
Nice to have: AudioCodes
Nice to have: Oracle
Nice to have: Ribbon
Nice to have: Cisco CUCM

Skills

SIP RTP/SRTP QoS/DSCP SBC Operator interoperability Teams Phone Direct Routing SIP trunks

Network VoIP Support Engineer

vivant · Posted Sep 14, 2026

Open

Farmers Branch, Texas, United States +1 more
On-site
Full-time
$50K–$75K per year
2+ years

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Support Engineer for VoIP, networking, and connectivity issues in a 100% on‑site role.

Locations (2)

Farmers Branch, Texas, United States
Texas, United States

Compensation

Base Salary: $50,000 – $75,000 USD

Responsibilities

Answer incoming client calls related to VoIP, internet, or WIFI issues
Work tickets involving call quality, dropped calls, network drops, or routing problems
Run diagnostics (SIP traces, pings, traceroutes, MOS score review, packet loss checks)
Assist with PBX provisioning, phone registration, and softphone setup
Prioritize outages (phones down, internet down, WiFi down)

Requirements

Nice to have: CompTIA Network+
Nice to have: CCNA
Nice to have: VoIP-related certifications
Nice to have: Poly
Nice to have: Grandstream

Network VoIP Support Engineer

vivant · Posted Feb 12, 2026

Open

Remote, Mexico +5 more
Remote
Full-time · Entry
$2K–$3K per month
2+ years

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Provide first‑level VoIP and network support to U.S. customers, troubleshooting SIP, PBX, and Wi‑Fi issues and managing tickets.

Locations (6)

Mexico
Colombia
El Salvador
Costa Rica
Argentina
Guatemala

SENIOR ENGINEER - INFRASTRUCTURE & OBSERVABILITY

MAPFRE · Posted Nov 4, 2026

Open

Las Tablas, Madrid, Spain
Hybrid
Full-time · Senior
5+ years

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Senior Engineer specialized in Contact Centers ensuring the availability, performance, and scalability of technological platforms through automation, proactive monitoring, and incident management.

Responsibilities

Revisar y Analizar las configuraciones aplicadas en la plataforma Genesys Cloud con el fin de optimizar el rendimiento de la plataforma.
Identificar puntos de fallo y eliminarlos.
Definir estándares operativos, es decir, crear procedimientos de buenas prácticas, divulgarlos dentro de la organización y velar por su cumplimiento.
Diseñar mecanismos de alta disponibilidad y recuperación ante desastres.
Liderar la respuesta técnica ante incidentes críticos y degradaciones del servicio.

Requirements

Grado en Ingeniería Informática
Grado en Telecomunicaciones o similares
Nice to have: Session Border Controller (AudioCodes, Oracle, Ribbon)
Nice to have: Artificial Intelligence (LLMs, Machine Learning, prompting)

Skills

Genesys Cloud (Architect, Routing, Queues, Skills, Workforce Management, Data Actions, Trunk SIP)AWS (Lambda, Eventbridge)Python

Contact Center Senior Specialist

Orange · Posted Nov 4, 2026

Open

Gurgaon, Haryana, India
Hybrid
Full-time · Senior
5+ years

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As a Contact Center Senior Specialist, you will lead the resolution of complex incidents, optimizing telephony solutions, and shaping the future of customer interactions while fostering an engaging and efficient team environment.

Responsibilities

Troubleshoot and resolve escalated Level 2 & 3 incidents related to IVR, call routing, SIP trunks, and omnichannel interactions.
Collaborate with Genesys Support and vendors to address critical platform issues swiftly and effectively.
Manage incident responses and conduct root cause analyses (RCA) for outages and service disruptions, ensuring minimal impact on business operations.
Provide operational support on Genesys Cloud CX, NICE CX One, and Webex CC solutions while aligning with business requirements.
Develop and configure IVR flows, call routing strategies, and omnichannel interactions to enhance customer experience.

Requirements

Nice to have: AWS
Nice to have: Azure
Nice to have: Google Cloud

Skills

Genesys Cloud CX NICE CX One Webex CC IVR Call routing

Genesys Cloud Engineer (Telecom Network Engineer)

Genesys Cloud Engineer (Telecom Network Engineer)

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Responsibilities

Requirements

Skills

Network VoIP Support Engineer (Remote)

Compensation

Responsibilities

Requirements

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Tech Lead VoIP/Teams – Maîtrise technique de la chaîne voix TGITS

Responsibilities

Requirements

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Network VoIP Support Engineer

Locations (2)

Compensation

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Network VoIP Support Engineer

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SENIOR ENGINEER - INFRASTRUCTURE & OBSERVABILITY

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Contact Center Senior Specialist

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SIP trunks jobs

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Locations (2)

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Locations (6)

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