Customer Success Security Engineer responsible for implementing, monitoring, and supporting security technologies across customer environments, delivering strategic security outcomes and ensuring high-quality service delivery.
Responsibilities
Escalate and report to the Head of Security Engineering
Manage and ensure the delivery of the Customer Success service offering
Conduct operational reviews for customers
Assist in the implementation, monitoring, and support of security technologies
Senior network security engineer who will be engaged in the implementation and support of network security solutions for our customer environments, including firewalls, Identity and Access Management (IAM), secure web gateway, SASE, and CASB solutions.
Responsibilities
Pre-sales evangelism, design, and supporting sales activities.
Supporting Statement of Work scoping and creation, writing applicable portions of Statement of Work documents, and supporting proposal activities.
Post-sales implementation / Solutions Delivery of projects, including documentation and knowledge transfer for customer's designated personnel.
Support of incidents / tickets escalated to the senior engineer level, assisting customers with trouble tickets and working to provide resolution.
Technical collaboration with colleagues to consult for design and support.
Lead the SASE Engineering organization, establishing strategy, roadmap, and operational excellence for secure access, network security, and communications security platforms.
Compensation
Compensation range: The salary range for this position is: $164,780.00 - $314,960.00.
Responsibilities
Lead the SASE Engineering organization and establish the engineering strategy and multi-year technology roadmap for secure access, network security, and communications security platforms, infrastructure, integrations, and services.
Ensure the security, reliability, resiliency, availability, scalability, and recoverability of critical SASE and communications security services by establishing engineering standards, platform health metrics, lifecycle management, capacity planning, performance expectations, and operational readiness practices.
Partner across Cybersecurity, Network, Infrastructure, Cloud, and application engineering teams to translate connectivity and security requirements into scalable engineering capabilities.
Lead the modernization and convergence of network and security capabilities toward a SASE architecture, including SD-WAN, Secure Web Gateway, Zero Trust Network Access, cloud-delivered security, email protection, policy automation, and the reduction of legacy security infrastructure and point solutions.
Develop, review and communicate information security risk management policies and procedures in partnership with the Chief Information Security Officer (CISO) and other senior leaders.
Coordinate and evaluate penetration testing, vulnerability assessments, and red/blue/purple team exercises
Requirements
Bachelor’s degree in Electrical Engineering, System Engineering, Computer Science, Computer Engineering, Information Technology, or Management Information Systems
Entry to mid-level Associate IT Cybersecurity Analyst supporting enterprise cybersecurity infrastructure and operations.
Compensation
Pay Range Minimum: $68,436.68
Pay Range Maximum: $135,761.08
Responsibilities
Protect enterprise information and operations from disruption
Provide support, administration, and maintenance of IT systems
Perform limited portions of broader assignments
Implement device and system configurations
Perform routine systems work related to network defense
Requirements
Bachelor’s degree in computer science, computer engineering, software engineering, information technology, computer information systems, MIS, or engineering
Bachelor's degree in Information Security, Information Technology, Computer Science, Business Administration, Information Systems/Management, or related field; OR 4 years of relevant education and/or experience.
Nice to have: 10+ years progressive leadership experience in information security, network security, or cybersecurity engineering
Nice to have: Experience leading enterprise-scale SASE, SD-WAN, Secure Web Gateway, Email Security, or Zero Trust programs
Nice to have: Deep knowledge of platforms such as Cato, Proofpoint, Blue Coat/Symantec, Zscaler, Palo Alto Prisma Access, Netskope
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