Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
Provide support to client identified VIPs
Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Technical Services Engineer supporting Microsoft-centric customer environments, providing 2nd and 3rd line technical support, monitoring and optimizing infrastructure, and contributing to automation and service improvement initiatives.
Responsibilities
Provide 2nd and 3rd line technical support across Microsoft-centric customer environments
Monitor, maintain, and optimise customer infrastructure, cloud platforms, and security solutions
Troubleshoot complex incidents and collaborate with customers and third-party providers
Support the deployment, configuration, and delivery of infrastructure, hardware, software, and project-based solutions
Maintain accurate technical documentation, ticket updates, and service records through ConnectWise and other service management platforms
Provide workforce management support for a Technical Help Desk environment operating on a 24/7 and 365 basis, including scheduling, forecasting, capacity planning, reporting, and workforce optimization.
Compensation
Pay Rate: C$30.00–C$35.00 / Hour (CAD)
Responsibilities
Build and maintain schedules for help desk agents
Manage vacation planning and workforce allocation
Perform capacity planning activities on weekly, monthly, and annual horizons
Monitor real-time operational performance and staffing requirements
Manage attendance exceptions and schedule adherence
Requirements
Nice to have: Power BI
Nice to have: Power Automate
Nice to have: Additional workforce management platforms
Nice to have: Technical Help Desk workforce management experience in large enterprise environments
Service Desk Analyst serves as the first point of contact for all IT support requests across HealthEdge's global employee base, triaging, troubleshooting, and resolving hardware, software, and connectivity issues.
Responsibilities
Serve as the first point of contact for IT support requests via phone, chat, and email
Triage and categorize incoming tickets, resolving T1-scope issues within defined SLA targets
Troubleshoot common issues across Windows and macOS endpoints, M365 applications, printers, VPN, and peripherals
Escalate unresolved or complex issues to T2/T3 with full documentation and context
Follow established runbooks and knowledge base articles to deliver consistent, repeatable resolutions
Monipuolinen IT-asiantuntijarooli, jossa yhdistyvät paikallinen IT-infrastruktuuri, tuotantoympäristö sekä käytännönläheinen loppukäyttäjätuki.
Responsibilities
Ylläpidät, valvot ja kehität paikallista IT-infrastruktuuria, kuten LAN-, WLAN- ja WAN-verkkoja, palvelin- ja virtualisointiympäristöjä sekä muita infrastruktuuripalveluja.
Selvität infrastruktuurin häiriöitä ja suorituskykyongelmia sekä osallistut laitteiden, järjestelmien ja ratkaisujen elinkaaren hallintaan.
Tuet paikallisen tuotantoympäristön IT- ja OT-ratkaisuja yhteistyössä muiden tiimien kanssa.
Responsable de verificar y certificar la calidad del enlace en servicios de Internet por fibra óptica, brindando soporte remoto a los técnicos de campo.
Responsibilities
Brindar soporte técnico remoto a instaladores de campo durante la instalación o soporte de servicios de fibra óptica.
Certificar el correcto funcionamiento del servicio verificando niveles, parámetros técnicos y configuraciones en línea.
Realizar configuraciones lógicas en plataformas de gestión (iMaster NCE) para equipos como ONT/ONU/MDU, Switches, Media Converter, Transceiver, entre otros.
Ejecutar altas, bajas y modificaciones de cuentas y equipos en Siebel y plataformas internas.
Procesar y gestionar cambios de domicilio, mudanzas y migraciones de clientes entre diferentes tipos de conexión.
Requirements
Estudiante universitario en carreras como Ingeniería Informática, Análisis de Sistemas, Redes o afines
Lead AI transformation and implementation engagements for monday.com customers, designing and building tailored solutions using agents, vibe-coded applications, and other advanced capabilities of the monday AI work platform.
Compensation
Competitive salary, benefits, bonus potential, and equity eligibility for many roles
Responsibilities
Lead AI transformation and implementation engagements
Build strong relationships with client stakeholders
Consult on business process design
Design sophisticated workflows and relational data structures
Actively leverage monday AI and external Generative/Agentic AI tools
The GCC Analyst acts as a coordination and escalation point, working closely with internal technical teams and external customers to support service reliability and customer experience.
Responsibilities
Monitor data center infrastructure and customer systems during assigned shifts
Triage alerts, incidents, and service requests in line with defined procedures
Coordinate incident response by engaging the appropriate technical teams
Track incidents through to resolution, ensuring clear and timely communication
Manage customer requests and escalations in line with SLAs
Requirements
Nice to have: Experience in international Business to Business environment
Nice to have: IT, data centers, or telecommunications experience
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