Provide technical support to colleagues across the business, resolving incidents, service requests and technical queries via phone, email, remote support and face-to-face interactions.
Provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and remotely from a facility in Corning, NY.
Responsibilities
Provide technical assistance and support for service requests/incidents
Diagnose and resolve or route tickets
Administer Active Directory
Support corporate mobile devices
Troubleshoot Cisco VPN and Citrix connectivity
Requirements
Associates Degree (preferred), HS Diploma or GED Minimum Required
Provide on‑site technical support and assistance by deploying to client program field offices for IT infrastructure and end‑user device wellness checks.
Responsibilities
Provide advanced technical, operational, and training support to end users and technical teams for PC desktop hardware, output devices, and standard/software packages.
Install, configure, and test PC desktops, laptops, output devices, and other peripherals to ensure proper functionality and compliance with organizational standards.
Configure operating systems, including applying baseline images, setting system parameters, and ensuring adherence to security and configuration policies.
Install, configure, and validate shrink‑wrap software and other application software packages, including performing version checks, license verification, and required patches or updates.
Troubleshoot incidents involving PCs, output devices, and peripheral equipment by performing detailed hardware and software diagnostics to identify root causes and implement corrective actions.
Requirements
Associate's degree (AA/AS) from an accredited college in a related discipline, or equivalent combination of education and related experience.
Assurer le support de proximité auprès des utilisateurs, diagnostiquer et résoudre les incidents matériels, logiciels et bureautiques, gérer les tickets via ServiceNow, et administrer les terminaux mobiles via Microsoft Intune.
Responsibilities
Assurer le support de proximité auprès des utilisateurs
Diagnostiquer et résoudre les incidents matériels, logiciels et bureautiques
Gérer les tickets via ServiceNow
Accompagner les utilisateurs dans la prise en main des outils informatiques
Préparer, installer, configurer et remplacer les postes de travail
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