Provide 2nd and 3rd line IT support across cloud, infrastructure and end‑user services, acting as a primary escalation point and ensuring reliability and security of IT services.
Responsibilities
Provide 2nd and 3rd line IT support across cloud, infrastructure and end‑user services
Act as a primary escalation point for complex technical issues
Support user onboarding and offboarding, including laptop builds, device configuration (Windows and Mac) and mobile devices
Troubleshoot and support Microsoft 365 (Exchange, Teams, SharePoint)
Support Entra ID (Azure AD), Conditional Access and identity management
Requirements
Nice to have: PowerShell scripting or automation
Nice to have: Backup and disaster recovery (e.g. Veeam)
Nice to have: Dynamics 365 or other business systems
The Senior System Administrator will support the administration, maintenance, security, and optimization of mission-critical Windows-based infrastructure in a secure federal environment.
Compensation
Pay range: $175,000 - $220,000 depending on experience and skill set
Responsibilities
Administer, maintain, and troubleshoot Windows Server and Windows desktop environments across classified or secure enterprise networks.
Manage Active Directory, Group Policy Objects, DNS, DHCP, user accounts, security groups, organizational units, and domain controller operations.
Perform system monitoring, performance tuning, capacity planning, patch management, vulnerability remediation, and root cause analysis.
Install, configure, upgrade, and support operating systems, enterprise applications, server hardware, and virtualized infrastructure.
Develop, maintain, and execute standard operating procedures for system builds, configuration baselines, software deployments, and maintenance activities.
Requirements
Nice to have: DoD 8570/8140 IAT Level II certification
Nice to have: Security+ CE
Nice to have: virtualization platforms
Nice to have: Microsoft Endpoint Configuration Manager
The Monitoring Lead is the regional owner of detection and analysis, focused on proactively detecting, analyzing, and preventing end-user computing issues before they affect productivity using Nexthink.
Responsibilities
Monitor Nexthink dashboards, alerts and campaigns throughout the regional shift.
Identify early-warning signals across CPU, memory, disk, application crashes and boot time.
Perform root cause analysis using Nexthink Finder, device timelines, and behavioral trend analysis.
Trigger proactive remediation through automation, targeted user action or evidence-based escalation.
Act as the regional escalation point for the Service Desk and WT Engineering.
Provide 3rd line technical support for escalated issues, troubleshoot complex IT problems, lead major service outages, and support incident and problem management.
Locations (2)
Milton Keynes, England, United Kingdom
London, England, United Kingdom
Responsibilities
Provide 3rd line technical support for escalated issues
Troubleshoot and resolve complex IT problems
Perform diagnostics and root cause analysis for incidents and service requests
Provide technical coaching to 1st/2nd line engineers
Provide technical support to clients using ICE Mortgage Technology software solutions, troubleshooting software, hardware, networking, and SaaS-related issues.
Responsibilities
Provide technical support and guidance to clients using ICE Mortgage Technology products.
Resolve customer issues promptly, focusing on first-call resolution and service-level attainment.
Manage and prioritize support cases while maintaining accurate documentation in the CRM system.
Identify recurring customer-impacting issues and escalated or communicate them appropriately.
Utilize knowledge bases, troubleshooting tools, and available resources to drive issue resolution.
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