A hands-on Tier 2 Support / Help Desk / Desktop Support role in an MSP environment offering growth into networking and higher-level infrastructure work.
Locations (2)
Whitestown, Indiana, United States
Zionsville, Indiana, United States
Responsibilities
Provide Tier 1/Tier 2 desktop and technical support.
Troubleshoot Microsoft 365, Windows, hardware, software, and networking issues.
Support Cisco Meraki and Ubiquiti networking environments.
Build, configure, wipe, and reimage PCs.
Troubleshoot video conferencing and connectivity issues.
Providing remote IT support, handling system updates, troubleshooting, and business application support while maintaining high standards of IT service.
Compensation
Pay rate starts at $7.03 per hour and vary by experience and location.
Responsibilities
Resolve Workstation operating system issues of any kind
Printer issues of any kind
Standard business application support
Line-of-business application issues for common applications (SAGE ERP, QuickBooks)
Basic M365 Administration
Requirements
Nice to have: Experience with Managed Service Providers (MSPs)
This position is responsible for supporting all the tools that makeup our enterprise data security program, working closely with endpoint security engineering, cyber defense, and insider risk operations.
Compensation
204,546.00 – 233,064.00 USD per year
Responsibilities
Work to support engineering teams by executing changes to the data security tooling environments
Work with end users via ticketing system and troubleshooting sessions to remediate any potential issues/blocks caused by data security tooling
Serve as first tier support for all data security tooling issues
Serve as a point of contact with the vendor and internal resources
Develop and maintain data security tooling documentation
The role supports 24/7 MSP operations outside normal U.S. business hours, primarily handling ticket backlogs, OS/computer updates, network infrastructure work, and occasional incoming support calls.
Responsibilities
Triaging and working tickets in an assigned queue.
Answering occasional after-hours phone calls and emails for support requests.
Assisting end users with routine requests such as password resets, account lockouts, MFA resets, and Outlook and Microsoft 365 issues.
Working scheduled tickets remotely, including application installs, configuration changes, and remote diagnostics.
Working RMM and NOC alert tickets in Kaseya, such as offline devices, low disk space, failed services, and failed backups.
Requirements
IT help desk experience (including NOC/RMM)
CompTIA A+
CompTIA Network+
Microsoft 365 certifications
Nice to have: Managed Service Provider (MSP) experience
Provide frontline technical support to internal end users via phone, chat, and ticketing system, diagnosing and resolving technical issues.
Responsibilities
Conduct IT guided user onboarding sessions using provided onboarding checklist for new contractors and employees.
Provide exceptional support to new contractors and employees via Zoom Workplace platform during self-service user onboarding sessions.
Provide exceptional frontline support to established contractors and employees via phone and internal helpdesk portal with a positive, professional attitude.
Gather information from end users to accurately diagnose and resolve common technical issues.
Escalate complex or unresolved issues in a timely manner as appropriate.
Requirements
Relevant degree in the technology field or a minimum of two years’ equivalent work experience
As an IT Support III, you’ll be a key member of Axon’s IT Support team, providing hands-on technical support across our employees, devices, applications, and workplace technology.
Responsibilities
Provide frontline technical support for Axon employees across Mac, Windows, Linux, mobile devices, applications, and peripherals.
Work within the shared IT Support queue, owning assigned incidents and requests through resolution and targeting first-touch resolution whenever possible.
Troubleshoot hardware, software, connectivity, account access, and endpoint issues using established support processes and enterprise tools.
Escalate complex issues when necessary, providing clear documentation of the issue, troubleshooting performed, impact, and next steps.
Monitor employee support channels and provide timely, professional responses to incoming requests in accordance with defined SLAs.
Requirements
Associate’s degree in Information Technology
Bachelor’s degree in Computer Science
Bachelor’s degree in a related field
Nice to have: Multi-site or global environment experience
This role involves providing onsite technical support for live expert programs and retail locations, focusing on break/fix, hardware refreshes, and root cause analysis for computer issues.
Compensation
Pay Range: $20.00 - $27.00 Per Hour
Responsibilities
Provide tier 2 technical assistance for end-users.
Manage hardware repairs and warranty processes.
Support the deployment and maintenance of retail IT infrastructure.
Diagnose and resolve complex hardware and software issues.
Track and manage IT assets throughout their lifecycle.
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