Provide technical support, onboarding, and troubleshooting for enterprise clients of Keeper Security’s cybersecurity platform.
Responsibilities
Maintain a daily pipeline of incoming tickets, chats, and calls to resolve platform inquiries, account setup requests, and foundational product questions
Host live troubleshooting calls with clients to guide them through platform features and resolve technical roadblocks
Master the core Keeper Security product suite, developing deep knowledge across web, desktop, and mobile vault platforms
Troubleshoot standard technical issues including password resets, multi factor authentication reconfiguration, user permissions, and basic platform error messages
Follow established standard operating procedures and identify when issues require escalation to Senior Customer Support Representatives or Junior Systems Support Engineers
Provide Level 1 technical support to users via phone, email, or chat, including troubleshooting hardware and software, resetting passwords, and escalating issues.
Compensation
$37,440 per year
Responsibilities
Provide general IT end‑user support
Utilize excellent customer service skills
Interact via telephone, e‑mail, chat, and one‑on‑one with customers to diagnose technical issues
Provide first‑level support including resetting passwords and troubleshooting hardware and software
Escalate unresolved issues to the next level of support
Provide Level 1 technical support to English and Spanish speaking users, handling requests via phone, email, or chat, troubleshooting hardware and software, and escalating unresolved issues.
Compensation
$18 per hour
Responsibilities
Provide general IT end‑user support
Utilize excellent customer service skills and exceed customers’ expectations
Interact via telephone, e‑mail, chat and one on one with customers to identify and diagnose technical issues and problems
Provide first level support including resetting passwords, troubleshooting hardware remotely (laptops, iPads, desktops, printers, etc.), troubleshooting software (proprietary software and other applications utilized by the client), and other “how‑to” questions
Properly escape unresolved issues to the next level of support with strong supporting documentation
Provide Level 1 technical support to users via phone, email, or chat, troubleshooting hardware and software issues and ensuring proper ticket documentation.
Compensation
$37,440 per year
Responsibilities
Provide general IT end‑user support
Utilize excellent customer service skills and exceed customers’ expectations
Interact via telephone, e‑mail, chat, and one‑on‑one with customers to identify and diagnose technical issues
Provide first‑level support including resetting passwords, troubleshooting hardware remotely, troubleshooting software, and answering how‑to questions
Escalate unresolved issues to the next level of support with strong supporting documentation
Provide Level 1 technical support to users via phone, email, or chat, handling password resets, hardware and software troubleshooting, and escalating unresolved issues.
Compensation
$18 per hour
Responsibilities
Provide general IT end‑user support
Utilize excellent customer service skills and exceed customers’ expectations
Interact via telephone, e‑mail, chat, and one‑on‑one with customers to identify and diagnose technical issues
Provide first level support including resetting passwords, troubleshooting hardware remotely, troubleshooting software, and other “how‑to” questions
Properly escape unresolved issues to the next level of support with strong supporting documentation
Provide Level 1 technical support to English and Spanish speaking users, handling requests via phone, email, or chat, and escalating unresolved issues while maintaining documentation and meeting performance metrics.
Compensation
$18 per hour
Responsibilities
Provide general IT end‑user support
Utilize excellent customer service skills and exceed customers’ expectations
Interact via telephone, e‑mail, chat and one on one with customers to identify and diagnose technical issues
Provide first level support including resetting passwords, troubleshooting hardware remotely and software
Properly escalate unresolved issues to the next level of support
National Customer Care Representative dedicated to making a positive difference by addressing donor inquiries and providing scheduling assistance through various channels.
Locations (2)
Phoenix, Arizona, United States
Arizona, United States
Compensation
Pay: $17.50- $20.10 per hour + Shift and bilingual premium pay opportunity
Responsibilities
Investigate, diagnose, and troubleshoot donor inquiries and issues, offering suitable solutions and alternatives while adhering to response times and guidelines to ensure timely resolution follow up.
Cultivate lasting relationships with donors and prospective donors through interactive communication channels, including website, chat, text, email and phone.
Identify recurring system or application issues and elevate to leadership team.
Resolve escalated issues related to donor portal, donor store, and website troubleshooting.
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