Lead and build the Technology Operations function, improving service quality, operational control and cost visibility while reducing friction for engineering teams.
Responsibilities
Establish and lead the Technology Operations function
Translate Technology strategy into operational priorities
Own incident, change, problem and request management
Improve service management maturity
Oversee internal support and workplace technology services
Support Warehouse Management and Supply Chain Business Process Owners, key users and project teams in maintaining SAP WM & EWM solutions aligned to the global template.
Provide expert functional support across core WM and EWM processes including Inbound/Outbound Processing, RF Framework, Warehouse Task/Order management, Internal Warehouse Movements, Physical Inventory, and Yard Management.
Manage specialized EWM functions such as Slotting, Wave Management, and Production Integration. Provide end-to-end functional support in an AMS environment including incident management, service requests, defect resolution and root cause analysis in line with agreed service levels.
Conduct impact analysis and testing to support quality delivery of warehouse-specific changes and enhancements.
Support WM & EWM processes with strong integration across Sales, Supply Chain, Manufacturing, and Reporting domains. Monitor warehouse system performance, operational issues and user feedback to ensure stable and efficient day-to-day warehouse operations.
Requirements
Bachelor’s or Master’s degree preferably in Engineering, Information Technology, Supply Chain Management or a related field.
Lead, mentor, and manage the IT Helpdesk team to deliver reliable, timely, and professional support within a defense‑sector environment.
Compensation
Competitive Remuneration package directly dependent on the candidate's qualifications and experience.
Responsibilities
Lead, mentor, develop, and evaluate the IT Helpdesk team
Oversee incident management, service requests, ticket prioritization, technical escalations, and SLA compliance
Maintain accurate IT asset inventories and oversee provisioning, configuration, maintenance, and lifecycle management of corporate workstations, laptops, and peripherals
Identify operational inefficiencies, recurring incidents, service gaps, and opportunities for improvement
Develop, propose, prioritize, and implement continuous improvement initiatives
Requirements
Bachelor’s degree in Information technology or Computer science or related field
Responsible for day-to-day administration, maintenance, and health of the ServiceNow platform, including upgrades, releases, and support for ITSM, ITOM, SAM, CMDB/CSDM, and Workflow Data Fabric.
Compensation
The applicable salary or hourly wage range for this full-time role is $81,537.00 - $110,315.00 per year
Responsibilities
Perform daily health checks and monitor alerts across production and non production instances
Own platform upgrades, patching, and release management
Manage instance clones and sub production environments
Install, maintain, and troubleshoot MID Servers
Activate plugins and manage platform configuration
Requirements
Nice to have: ServiceNow Certified System Administrator (CSA)
Nice to have: ServiceNow Certified Application Developer (CAD)
Responsible for planning, managing, and executing training and communication plans globally and within EMEA markets regarding technology changes, launches and adoption, with a focus on Power Automate, Power Apps and Power BI tools.
Compensation
Competitive salary & incentive pay
Responsibilities
Meeting and communicating with stakeholders to understand and meet their requirements
Plan, prepare and deliver virtual and in-person instructor-led training for end users
Create support materials and marketing collateral, including videos and user guides
Work with subject-matter experts to ensure quality and accuracy of training and communication content
Determine appropriate channels to share information with end-users
Lead and manage SAP platform operations, troubleshooting production issues, coordinating with SAP and AMS teams, and strengthening monitoring and root‑cause analysis.
Responsibilities
Independently troubleshoot and resolve complex SAP production and platform issues.
Manage critical incidents and coordinate resolution with SAP, AMS, and internal teams.
Perform technical analysis and drive root‑cause analysis and permanent fixes.
Strengthen system monitoring, alerting, performance tracking, and proactive issue detection.
Support SAP Basis administration, system health checks, database monitoring, and platform maintenance.
Service Manager responsible for managing digital service management in a multi-vendor environment, ensuring smooth transition from projects/development to continuous service.
Responsibilities
Ensure digital service applications function as intended by collaborating with business owners, ICT solution owners, and external vendors.
Develop and actively develop service management processes, practices, and responsibilities.
Lead operational cooperation with vendors and coordinate resolution of incidents, problems, and service requests across vendors.
Track ticket progress, identify dependencies and role clarity issues, and handle escalations.
Ensure the transition from project to continuous service.
Lead product management for Service Operations, driving ServiceNow platform enhancements and AI-enabled solutions to improve incident management and knowledge management.
Lead a multidisciplinary regional service delivery team to deliver workplace technology services across Western Canada, driving service excellence, automation, and employee experience.
Compensation
Salary range (but not limited to):
128,300 - 156,800
Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):
15%
Share plan & other savings: up to 12% of salary or even more
Responsibilities
Lead, coach and inspire a multidisciplinary regional service delivery team responsible for onsite and remote technology support
Lead your team in understanding business needs, employee needs and service pain points, effectively translating them into impactful regional strategies and concrete improvement opportunities
Detail and execute the regional service roadmap with your team to improve workplace support, service request fulfilment, device lifecycle activities, collaboration technology and onsite technology readiness
Foster a “service ownership mindset” and elaborate data-driven strategies in close collaboration with teams in Service Desk, Workplace Technology, Cybersecurity, Network, Infrastructure, Asset Management and business operations
Build and foster alignment across regional stakeholders around service priorities, execution plans, operational standards and the delivery of a consistent employee experience across offices and remote locations
Requirements
Bachelor’s degree in Information Technology, Computer Science, business administration, service management or a related field, or any equivalent combination of education and experience
Own the Service Operations product portfolio spanning Incident Management, Major Incident Management, Problem Management, and Knowledge Management
Drive ServiceNow platform enhancements, integrations, upgrades, and product capabilities
Lead product backlog and feature definition, including writing user stories, acceptance criteria, process requirements, and business outcomes
Align product with business priorities, user needs, operational risks, technical feasibility, and organizational OKRs
Evaluate and enable generative AI, agentic AI, automation, virtual agents, and intelligent workflows
Requirements
Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, Management Information Systems, or a related field
Nice to have: Master's degree in Business Administration (MBA)
Nice to have: ServiceNow Certified System Administrator (CSA)
Nice to have: Certified Implementation Specialist (CIS)
Nice to have: Certified Application Developer (CAD)
Service Manager, Business ApplicationsNewAlko Oy · Helsinki, Finland