Diseñar, implementar y medir el modelo de experiencia de Zurich para sus canales y aliados, para que cada interacción genere lealtad, crecimiento del negocio y una propuesta de valor diferenciada en el mercado.
Responsibilities
Diseñar y mantener el modelo de experiencia de la Dirección, con estándares comunes y adaptaciones por segmento
Mapear los journeys de punta a punta — vinculación, cotización, emisión, servicio, siniestros, renovación y fidelización —, identificar puntos de dolor y proponer mejoras
Diseñar, ejecutar y medir programas de incentivos, beneficios y reconocimiento
Construir y ejecutar planes de relacionamiento por segmento, incluidos eventos y experiencias exclusivas para aliados y brokers estratégicos
Administrar las mediciones de experiencia (NPS, rNPS y otros indicadores de satisfacción y esfuerzo), analizar resultados y cerrar el ciclo con planes de acción
Provides advanced executive support to the Interim Dean and Associate Deans, coordinating complex calendars, communications, and projects within the College of Liberal and Creative Arts.
Compensation
Anticipated Hiring Range $5,274.00 - $5,488 Per Month ($63,288.00 - $65,856 Annually)
Responsibilities
Coordinate executive calendars and meeting schedules
Prepare and edit executive correspondence and presentations
Manage confidential documentation and records
Assist with front‑office coverage and visitor services
Support faculty affairs and administrative processes
Coordinate program evaluation activities for the Chef Ann Foundation, managing surveys, data collection, and reporting to support nationwide school food initiatives.
Compensation
Compensation ranges between $50,692 - $63,948 per year
Responsibilities
Facilitate project management for evaluation projects, including assigning tasks, creating workflows, scheduling meetings, taking notes, and coordinating across CAF teams
Coordinate administration of evaluation instruments such as scratch-cooking worksheets, qualitative interviews, and case studies
Manage program survey administration, including survey development in Qualtrics, distribution, response-rate monitoring, and data cleaning
Guide the development of Scratch-Cooking Worksheets, including menu input, item categorization, worksheet review, and database synchronization
Support the Senior Coordinator, Research & Evaluation with data collection, analysis, reporting, and dissemination of evaluation findings
Requirements
Bachelor’s degree in Public Health, Sustainable Food Systems, Nutrition, Evaluation, or a related field
Master’s degree in Public Health, Sustainable Food Systems, Nutrition, Evaluation, or a related degree
The Human Subject Project Specialist coordinates the day-to-day implementation of a grant-funded research project examining language input and development in DeafBlind children.
Compensation
$25.14 - $35.24
Responsibilities
Coordinate participant recruitment
Manage screening and enrollment processes
Schedule research visits/interviews
Administer language assessments
Maintain recruitment records
Requirements
Bachelor's degree in speech-language pathology, psychology, education, human development, communication sciences and disorders, or a related field
Master’s degree in speech-language pathology, psychology, education, human development, communication sciences and disorders, or a related field
Nice to have: Knowledge and cultural competence interacting with DeafBlind communities
Nice to have: Strong organizational and project-management skills
The Data & Reporting Specialist collects, validates, and reports program data for Family Resource Center (FRC) services, ensuring accurate and timely reporting to funders and providing data insights to FRC leadership.
Compensation
Expected Hourly Pay Rate:
$27.00
Responsibilities
Contract Reporting & Compliance
Data Collection, Quality & Systems
Analysis, Outcomes & Communication
Collaboration & Administrative Support
Requirements
Bachelor’s degree in Social Sciences, Public Policy, Human Services, Business Administration, Data Science, Statistics, or a related field
Nice to have: Power BI
Nice to have: Tableau
Nice to have: SQL
Nice to have: Evaluation tools and measures for family support and early education programs
Market Research Analyst to support U.S.-based organizations in SaaS, Retail, eCommerce, Consumer Goods, Technology, and Digital Services industries by transforming data into actionable insights for strategic business decisions.
Responsibilities
Conduct qualitative and quantitative market research to identify industry trends, customer needs, and growth opportunities.
Human Centered Design & UX Analyst supporting digital health tools for the Department of Veterans Affairs.
Compensation
USD $130,000.00 - USD $140,000.00 /Yr.
Responsibilities
Supports HCD and HFE studies and assessments using appropriate methods including interviews, focus groups, direct and indirect observation, contextual inquiry, card sorting, journey mapping, empathy mapping, personas, usability testing, Voice of Customer, workshops, design sprints, and ideation sessions, both virtual and in person
Helps plan, conduct, and analyze user research to develop insight into user behaviors, needs, and pain points, and translates findings into actionable recommendations
Supports scheduling and coordination of clinical subject matter expert and Veteran participation, including preparing recruitment requests and assessment schedules in coordination with the VA lead
Obtains participant consent for recording and ethnographic capture, and maintains accurate interview notes where participants decline recording
Develops and maintains HCD artifacts including journey maps, service blueprints, personas, empathy maps, affinity maps, user flow diagrams, process maps and workflows, information architecture diagrams, wireframes, and low-fidelity prototypes
Requirements
Bachelor's degree
Nice to have: Department of Veterans Affairs experience
Especialista de ExperienciaNewZurich Insurance Company Ltd. · Bogotá, Colombia
Executive Assistant to the DeansNewSan Francisco State University · San Francisco, US
Coordinator, Program EvaluationNewChef Ann Foundation · Remote, US
Project ManagerNewGovcio LLC · Remote, US