Provide Tier I and II technical support, manage IT assets, maintain Enterprise Service Management processes, and support continuous improvement initiatives.
Compensation
The full salary range for the position is provided for transparency; however, in accordance with Government of Alberta compensation guidelines, the range in which an individual can be hired into is $58,407.00-$75,579.00.
Responsibilities
Provide Tier I and II technical support by diagnosing, troubleshooting, and resolving operational and technical incidents while meeting service level expectations and ensuring excellent customer service.
Support end users through effective issue resolution, clear communication, timely follow-up, and adherence to security, confidentiality, and organizational policies.
Manage IT assets throughout their lifecycle, including inventory maintenance, upgrades, procurement, reporting, and record management.
Maintain and support Enterprise Service Management (ESM) processes, reporting, documentation, and contract coordination activities within Digital Services.
Create and maintain technical documentation, knowledge base articles, work plans, configuration records, and reporting in systems such as Azure DevOps and the CMDB.
A Site Reliability Engineer role focused on strategizing and leading testing of production-like infrastructure with a focus on automation, scale, performance, and reliability.
Compensation
$81,600 - $115,200 CAD
Responsibilities
Strategize & lead testing of TD Bank's production like infrastructure with a focus on automation & scale
Promote and apply best practices for performance testing of scalable and reliable services across engineering
Be a subject matter expert and partner with engineering team on areas of performance and scale
Ensure timely notification and escalation of possible issues/problems, options and recommendations
Participate in root cause analysis for performance related incidences and determining how we can prevent them in the future
As a Reload Technician, you will play an important role in managing, testing, reloading, and recertifying these units before they are returned to Ciena’s finished goods inventory for future customer orders.
Compensation
Pay Range: Our Technician's are paid hourly, for this role the hourly range is $28/hr - $45/hr
Responsibilities
Perform manual and automated reload, retest, and recertification activities using Linux-based tools and scripting languages such as Python and Perl.
Execute reload and recertification tests according to established engineering documentation and procedures.
Configure and update software loads and perform traffic and system testing as required.
Record test results and maintain accurate reload and recertification logs in the appropriate databases.
Identify hardware and software failures, troubleshoot issues, and document and report problems to the appropriate teams.
Remote-based role focused on monitoring, troubleshooting deployed models, and engineering digital solutions for IoT devices and building automation to reduce energy consumption and emissions.
Compensation
Annual Base Salary Range or Hourly Base Pay Range: $66 300,00 - $94 850,00
Responsibilities
Oversee system architecture, configuration, and integration for BMS deployments
Ensure platform reliability, uptime, and performance through proactive monitoring and issue resolution
Design, develop and test control programs and sequences for IoT devices and building automation systems
Act as subject matter expert in cloud-based building automation, control logic, and communication protocols
Train and mentor team of controls specialists, fostering knowledge sharing
Requirements
Diploma in mechanical, electrical, or building environments engineering technology, or equivalent trade experience
Senior Power Electronics Control Engineer specializing in Hardware-in-the-Loop simulation and validation of Power Conversion Systems for utility‑scale Battery Energy Storage Systems.
Compensation
Compensation: $95,000 - $140,000 + annual bonus
Responsibilities
Design, develop, and maintain Hardware‑in‑the‑Loop (HIL) test environments for PCS and inverter control validation.
Build real‑time PCS simulation models, including grid models, filters, transformers, battery models, and protection interfaces.
Develop and validate inverter control algorithm firmware, protection strategies, and system behaviors under normal and abnormal operating conditions.
Execute test cases covering grid‑code compliant functionalities prior to certification testing.
Support grid code compliance activities through documented test results and traceability.
Requirements
Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, or related discipline. Advanced degrees in Power Electronics are preferred.
Senior Power Electronics Control Engineer specializing in Hardware-in-the-Loop simulation and validation of Power Conversion Systems for utility‑scale Battery Energy Storage Systems.
Compensation
Compensation: $95,000 - $140,000 + annual bonus
Responsibilities
Design, develop, and maintain Hardware‑in‑the‑Loop (HIL) test environments for PCS and inverter control validation.
Build real‑time PCS simulation models, including grid models, filters, transformers, battery models, and protection interfaces.
Develop and validate inverter control algorithm firmware, protection strategies, and system behaviors under normal and abnormal operating conditions.
Execute test cases covering grid-code compliant functionalities prior to certification testing.
Support grid code compliance activities through documented test results and traceability.
Requirements
Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, or related discipline.
Nice to have: Advanced degrees in Power Electronics
Nice to have: Experience with MATLAB/Simulink, PSCAD or model‑based design workflows
Nice to have: Experience developing automated regression frameworks for inverter validation
Nice to have: Experience supporting product development subject to IEC/UL / IEEE grid‑interconnection standards
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