Provide Tier I and II technical support, manage IT assets, maintain Enterprise Service Management processes, and support continuous improvement initiatives.
Compensation
The full salary range for the position is provided for transparency; however, in accordance with Government of Alberta compensation guidelines, the range in which an individual can be hired into is $58,407.00-$75,579.00.
Responsibilities
Provide Tier I and II technical support by diagnosing, troubleshooting, and resolving operational and technical incidents while meeting service level expectations and ensuring excellent customer service.
Support end users through effective issue resolution, clear communication, timely follow-up, and adherence to security, confidentiality, and organizational policies.
Manage IT assets throughout their lifecycle, including inventory maintenance, upgrades, procurement, reporting, and record management.
Maintain and support Enterprise Service Management (ESM) processes, reporting, documentation, and contract coordination activities within Digital Services.
Create and maintain technical documentation, knowledge base articles, work plans, configuration records, and reporting in systems such as Azure DevOps and the CMDB.
A Site Reliability Engineer role focused on strategizing and leading testing of production-like infrastructure with a focus on automation, scale, performance, and reliability.
Compensation
$81,600 - $115,200 CAD
Responsibilities
Strategize & lead testing of TD Bank's production like infrastructure with a focus on automation & scale
Promote and apply best practices for performance testing of scalable and reliable services across engineering
Be a subject matter expert and partner with engineering team on areas of performance and scale
Ensure timely notification and escalation of possible issues/problems, options and recommendations
Participate in root cause analysis for performance related incidences and determining how we can prevent them in the future
Lead and support classified information system lifecycle activities as a Principal Computer Systems Analyst.
Compensation
Primary Level Salary Range: $89,400.00 - $134,200.00
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives.
Responsibilities
Perform as a Principal Computer Systems Analyst in support of classified government contracts
Communicate effectively at all levels of the organization, with internal or external customers, in written and oral format
Establish and maintain high levels of customer satisfaction according to defined objectives while adhering to established policies
Report task statuses as required for all recurring and non-recurring efforts in written and oral format
Oversee and lead the reliable operations of multi-user computer systems working with system engineers, PC desktop technicians, networking engineers, project managers, end users, and IT/Cyber management
Lead technical design and delivery for strategic enterprise deployments, architect solutions, and mentor forward deployed engineers while influencing product strategy and customer success.
Compensation
For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits.
Responsibilities
Lead technical design and delivery for strategic enterprise deployments, including SSO and identity architecture, multi-system integrations, and security and compliance reviews
Architect and build complex, production-grade automations and workflows with Flow’s natural-language builder across tools such as Okta, Microsoft Teams, Slack, Jira, Workday, Zoom, Microsoft 365, and ServiceNow
Design knowledge and retrieval strategies across document sources such as SharePoint, Google Drive, Box, Notion, and the ServiceNow knowledge base
Solve problems the product does not yet handle by designing and documenting scalable workarounds, and convert them into reusable patterns, reference architectures, and product capabilities
Lead proof-of-concept and strategic evaluation efforts, partnering with sales and executive stakeholders to demonstrate value and win competitive engagements
Requirements
Nice to have: service desk offerings
Nice to have: AI-native or cloud-native enterprise products
Lead technical design and delivery for strategic enterprise deployments, architect solutions, and mentor forward deployed engineers while influencing product strategy for ServiceNow Flow.
Compensation
For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits.
Responsibilities
Lead technical design and delivery for strategic enterprise deployments
Architect and build complex, production-grade automations and workflows
Design knowledge and retrieval strategies across document sources
Solve problems the product does not yet handle
Lead proof-of-concept and strategic evaluation efforts
Requirements
Nice to have: service desk offerings
Nice to have: AI-native or cloud-native enterprise products
Lead technical design and delivery for strategic enterprise deployments, architect solutions, and mentor forward deployed engineers while influencing product strategy and customer success.
Compensation
For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits.
Responsibilities
Lead technical design and delivery for strategic enterprise deployments
Architect and build complex, production-grade automations and workflows
Design knowledge and retrieval strategies across document sources
Solve problems the product does not yet handle
Lead proof-of-concept and strategic evaluation efforts
Requirements
Nice to have: service desk offerings
Nice to have: AI-native or cloud-native enterprise products
Nice to have: product-led growth or consumption-priced software
Nice to have: building an onboarding or implementation motion
Responsible for handling the pipeline work to get our software safely and securely deployed to our cloud environment, allowing the development staff to concentrate on developing the next great feature to delight our members.
Compensation
PAY RANGE: $108,,000 to $126,000 annually (I16) plus a 15% annual target bonus
Responsibilities
Provision, configure, administrate, automate, monitor, and support enterprise Cloud services
Enforce continuous compliance to operation and security standards
Perform operational Architecting for platform upgrades, server patching, monitoring, configuration, and troubleshooting
Provide periodic off-hours on-call support for production and development environments
Manage security logging, monitoring, and alert triage and participate in security incident response and investigation
Requirements
Bachelor's Degree in Computer Science, Computer Architecting, or related technical field