Referso Jobs

Senior Technology Consultant

TELUS · Posted Nov 4, 2026

Open

Montréal, Quebec, Canada
Full-time · Senior
7+ years

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Senior Technology Consultant

TELUS · Posted Nov 4, 2026

Open

Montréal, Quebec, Canada
Full-time · Senior
7+ years

Apply with Referso

Technology Architect

Accenture · Posted Nov 6, 2026

Open

Pune, Maharashtra, India
12+ years

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Design and deliver technology architecture for a platform, product, or engagement, focusing on cloud-based contact center solutions.

Responsibilities

Drive end-to-end ownership of a team responsible for the design, development, and implementation of cloud-based contact center transformation initiatives
Lead and manage proposal responses to client RFPs and RFIs
Collaborate with market unit leaders to identify emerging client demands
Build and expand the practice by actively participating in talent acquisition and mentoring current team members
Lead delivery of complex contact center transformation programs

Requirements

15 years full time education

Skills

Amazon Connect Contact Center AWS Lambda API Gateway DynamoDB S3 CloudWatch IAM policies

Engineer-Packet Core

Ericsson · Posted Nov 6, 2026

Open

Noida, Uttar Pradesh, India
2+ years

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Engineer-Packet Core

Responsibilities

Ensure configuration/upgrades/updates on various PS Core nodes monitoring and review of TT, CR and AT on daily basis
Ensure MSTOP Processes are followed in the Workplace
Ensure Password policies, security policies and audits are properly & periodically followed
Contribute in the creation and improvements to procedures and routines within the department / group
Ensure configuration/Trouble Tickets/Troubleshooting/Security Compliances on various Core nodes on Ericsson Network Architecture

Skills

Protocol expertise (SS7, ISUP, BICC, SIGTRAN, INAP, CAP, TCAP, MAP, SCCP, SIP, SDP, GTP, Diameter signaling)Call flows and Call scenarios Multiple Test Cases Hands on experience on AXE 810, APZ 214 01/03, APG 43L, M-MGw GMPv3 & GMPv4, SIS-BC, BSP-BC Hands on experience on Huawei MSOFTX3000, UMG8900, SE2900

IT Support Center Supervisor

Paul Hastings · Posted Nov 5, 2026

Open

New York, New York, United States +1 more
Full-time
$95K–$135K per year
3+ years

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Oversee day‑to‑day operations of the firm’s outsourced IT Support Center, ensuring high‑quality, customer‑focused support services and managing escalations.

Locations (2)

New York, New York, United States
Washington, District of Columbia, United States

Compensation

The salary wage range for Washington, D.C. that we expect to pay for this position is a minimum of $95,300 and a maximum of $135,000 annually.

Responsibilities

Serve as primary operational liaison with outsourced provider
Oversee daily service delivery and SLA compliance
Monitor ticket queues and staffing coverage
Attend operational reviews and track action plans
Manage operational escalations

Requirements

Nice to have: cloud‑based contact center platform
Nice to have: law firm experience
Nice to have: ITIL Foundation
Nice to have: ServiceNow certification

Senior Google CCAIP Engineer

Miratech · Posted Nov 5, 2026

Open

Remote, United States
Remote
Full-time · Senior
5+ years

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The role focuses on building, configuring, and testing customer contact center solutions on Google's Contact Center AI (CCAI) Platform.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.

Requirements

Nice to have: SIP
Nice to have: SIPREC
Nice to have: call recording
Nice to have: quality management integrations
Nice to have: Genesys Cloud CX

Skills

Google Cloud Contact Center AI Platform (CCAIP)

Customer Service Engineer - Voice

Orange Business · Posted Nov 5, 2026

Open

Gurgaon, Haryana, India
Hybrid
Full-time

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Provide 24×7 technical support to Orange Wholesale Voice customers, troubleshooting complex Voice and VoIP issues and coordinating with internal and external teams.

Responsibilities

Take end-to-end ownership of customer complaints
Log, analyze, and manage customer complaints in OCEANE
Assess incident impact and prioritize
Diagnose and resolve Voice and VoIP service issues
Handle faults related to ASR, NER, CLI, audio quality, PDD, IVR, traffic loops, spam, one-way audio

Requirements

Degree in Telecommunications, Computer Science, or related field

Skills

VoIP technologies international call routing call flows protocols network signaling incident management systems NOC 2nd level technical teams

Customer Service Engineer - Voice

Orange · Posted May 20, 2026

Open

Gurgaon, India
Hybrid

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Provide 24×7 technical support to Orange Wholesale Voice customers, troubleshooting complex VoIP and voice incidents and coordinating with internal and external teams.

Responsibilities

Take end-to-end ownership of customer complaints and drive them to resolution
Log, analyze, and manage customer complaints in OCEANE
Assess incident impact and prioritize effectively
Diagnose and resolve Voice and VoIP service issues
Engage and escalate complex technical issues to internal network teams and external carrier providers

Requirements

Bachelor's degree in Telecommunications or Computer Science
Nice to have: Knowledge of French

Skills

VoIP technologies International call routing Call flows Protocols (SIP, SS7, IN, RTP/RTCP, UDP/TCP)Network signaling Incident management systems

Technology Architect

Accenture Infrastructure and Capital Projects, LLC · Posted Nov 3, 2026

Open

Gurugram, Haryana, India
12+ years

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Lead the design, architecture, migration and deployment of Genesys Cloud CX solutions for enterprise-level contact center environments.

Responsibilities

Architect and design Genesys Cloud CX solutions
Translate business and functional requirements into scalable technical solutions
Align platform designs with compliance, security, and operational standards
Oversee technical implementation of Genesys Cloud features
Configure and manage integrations with third-party platforms

Requirements

Bachelor's degree in Computer Science, Engineering, Telecommunications, or related field
Nice to have: ITIL processes
Nice to have: Agile/Scrum methodologies
Nice to have: Experience in regulated industries such as healthcare or finance
Nice to have: Genesys Cloud Certified Professional

Skills

Genesys Cloud CX Design Genesys Cloud CX Administration IVR design Call flows Routing

Senior Technology Consultant

Senior Technology Consultant

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Technology Architect

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Engineer-Packet Core

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IT Support Center Supervisor

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Senior Google CCAIP Engineer

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Customer Service Engineer - Voice

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Customer Service Engineer - Voice

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Technology Architect

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Call flows jobs

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