Join our team at Hims and Hers Health, Inc. (Hims & Hers) as an IT Operations Engineer. We’re a groundbreaking multi-specialty telehealth platform, revolutionizing healthcare accessibility. With a focus on developing and providing hardware and software support, as well as security and communication throughout the facility. Your role directly impacts how we connect consumers to licensed healthcare professionals, making better health easily attainable.
Locations (2)
Gilbert, Arizona, United States
Mesa, Arizona, United States
Compensation
Competitive salary & equity compensation for full-time roles
Responsibilities
Communicate well and work closely with the management team to ensure the needs of the facility are met
Uphold a customer-first approach to IT and interface daily with employees
Ensure the stability, integrity, and efficient operation of in-house information systems that support core organizational functions at Hims and Hers Health
Maintain essential IT operations, including operating systems, security tools, email systems, laptops, software, and hardware related to operations
Implement security policies and procedures to keep our systems and employees safe
Requirements
Bachelor’s degree in Computer Science
Bachelor’s degree in Information Systems
Nice to have: label printer and scanning technology (Zebra, Sato Etc.)
Lead strategy and management of complex network solutions across multiple customer environments for the U.S. Army and DoW.
Compensation
$112,000 - $179,000. This represents the typical salary range for this position.
Responsibilities
Help lead strategies to manage, maintain, deploy, troubleshoot, and support networks for multiple customer environments.
Lead the planning, execution, and implementation of new network solutions.
Design, document, and maintain complex networks supporting Windows Server 2019/2022, MS SQL 2019, Windows 11, VMware, Oracle Linux 8.x–9.x, and Oracle systems.
Configure and administer Cisco Nexus, Catalyst, ASR/ISR, and Firepower platforms, plus Palo Alto firewalls.
Monitor and tune network performance, harden the network, and report on security and operational status.
Provide expert-level third-line network operations support across a highly resilient and secure enterprise infrastructure, acting as a key escalation point for critical incidents and driving operational excellence.
Responsibilities
Provide third-line support for complex enterprise network environments
Lead troubleshooting activities across technologies including VRF, BGP, OSPF, EIGRP and Cisco ACI
Manage and maintain enterprise network infrastructure consisting of Cisco Catalyst 3700, 3900, 4500 and 9000 series switches, Cisco Nexus 7000 and 9000 platforms, Cisco ASR, Cisco Catalyst Center and Wi-Fi 6/7 wireless networks
Monitor network performance and proactively identify opportunities to improve stability, availability and capacity
Analyse capacity and performance reports and recommend improvements to network quality and operational efficiency
Provide technical support for hardware, software, and network issues, monitor enterprise infrastructure, and manage incidents for FCC systems in a 24x7 rotation.
Compensation
USD $70,600.00/Yr. Up to USD $75,000.00/Yr.
Responsibilities
Provide technical support for hardware, software, and network issues
Monitor the Enterprise infrastructure, including applications and services
Work within the incident management process, implementing best practices
Perform initial diagnosis and drive service restoration
Engage internal and external support teams for incident resolution
Requirements
Bachelor’s degree in Information Technology
High school diploma or GED with 4+ years of relevant experience
Senior Network Operations Engineer responsible for third-line support, incident management, and network performance optimization in a large-scale enterprise environment.
Responsibilities
Provide third-line support for complex enterprise network environments
Lead troubleshooting activities across technologies including VRF, BGP, OSPF, EIGRP and Cisco ACI
Manage and maintain enterprise network infrastructure consisting of Cisco Catalyst, Nexus, ASR, Catalyst Center and Wi-Fi 6/7 wireless networks
Monitor network performance and proactively identify opportunities to improve stability, availability and capacity
Analyse capacity and performance reports and recommend improvements
Requirements
Professional networking certification such as CCNP
Nice to have: automation and scripting technologies such as Python and Ansible
Design, deploy, and maintain network systems for a classified customer in the Intelligence Community, including transport and encryption solutions, virtualization, and infrastructure management.
Compensation
Full-Time Salary Range: $149603 - $254317
Responsibilities
Design and implement transport and encryption solutions
Maintain existing systems through troubleshooting, repair, upgrade, and replacement
Provide IT engineering support, hardware and software configuration management
Manage infrastructure, plan upgrades, consolidate bandwidth, and optimize network availability
Engineer and integrate Voice & Video (V&V) systems for a classified customer in the Intelligence Community, providing expertise in V&V interconnection, hardware/software selection, and secure network implementation.
Compensation
Full-Time Salary Range: $149603 - $254317
Responsibilities
Engineer and integrate V&V systems with customer enterprise, partner networks, and publicly available services
Provide detailed information for hardware and software selection and implementation techniques
Serve as the expert in all areas of V&V interconnection and interfacing
Collaborate to engineer and integrate V&V solutions for VoIP and VTC
Requirements
Bachelor's Degree
Master's Degree
Nice to have: designing implementing maintaining Software Defined Networking
Nice to have: leading and managing a team of junior network professionals
Nice to have: designing implementing maintaining VMWare and Nutanix based virtual infrastructure
Lead the design, migration and ongoing operation of a global enterprise network, consolidating a multi-vendor environment onto a unified Fortinet platform and managing network infrastructure across international sites and data centers.
Responsibilities
Lead the design and implementation of the target-state network architecture, including SD-WAN, next-generation firewall, and wireless
Own the global WAN, including carrier circuit strategy, provisioning, performance and contract transitions across North America, Mexico, the UK and Asia-Pacific
Establish and maintain firewall policy, segmentation standards, change control and configuration documentation for all sites and data centers
Lead site migrations, serving as the on-site technical lead for Monterrey and remote lead for international locations
Support the separation of our colocation data centers and the subsequent migration of workloads to AWS, including hybrid connectivity to Azure and AWS
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