Assist patients with scheduling appointments, communicating with care teams, and managing access to services.
Compensation
The pay scale is $18.24 - $26.24 USD.
Responsibilities
Promptly answer, screen, schedule, and process medical service requests and telephone inquiries with strict adherence to confidentiality agreements, policies and procedures for multiple providers and clinic locations to include Pediatric, Family Medicine, and Internal Medicine in a centralized team setting.
Collecting and entering patient demographic and insurance information into the electronic medical record system to ensure accurate registration prior to care.
Clearly compose and direct patient messages via telephone encounters and in-basket messages to appropriate clinical care team members, documenting accurate information in patient charts.
Handle all patient issues in accordance with best practices, escalating as needed.
Successfully meet individual and team performance metrics to achieve efficient time management and a positive patient experience.
Supports administrative, business, and educational needs of the KUSM‑Salina campus, managing Phase II medical education programs, clinical rotations, student assessment, faculty engagement, and partnerships with community-based clinical training sites.
Compensation
Pay Range: $60,800.00 - $91,200.00
Responsibilities
Plan, implement, and administer Phase II curriculum for medical students
Ensure completion and documentation of Phase II competencies
Coordinate learning experiences for M3 and M4 students
Prepare and distribute clerkship materials
Provide planning and scheduling support for 3rd and 4th year students
Requirements
Bachelor’s degree in business, education, or a related field
The Operations Manager ensures CMC's south/central markets deliver consistent high-quality care by optimizing schedules, relationships, and strategies to drive patient access and business performance.
Locations (2)
Phoenix, Arizona, United States
New Mexico, United States
Responsibilities
Serve as the primary coordinator for nursing facilities in Arizona and New Mexico, including a PACE Center, managing all scheduling and operational support for those accounts
Support growth of CMC services to additional states across the nation by partnering with Comprehensive Mobile Insurance Care (CMIC) to identify, onboard, and launch services through new facility partnerships
Build and maintain strong relationships with facility contacts, field teams, and internal CMC partners; serve as a key point of contact for day-to-day problem solving and develop processes to execute service recovery and ensure high customer satistfaction
Optimize scheduling across assigned nursing facilities to increase patient volume and maximize clinical capacity
Provides complex scheduling support for medical imaging and related services in a customer experience center.
Locations (2)
Coon Rapids, Minnesota, United States
Minneapolis, Minnesota, United States
Compensation
Pay Range: $23.22 to $31.83 per hour
Responsibilities
Provides scheduling support for procedural and orders-based services
Performs coordinated complex scheduling support with an emphasis on customer service to enhance the customer experience
Assists patients and clinical professionals by coordinating access to complex hospital, clinic, specialty service scheduling, registration or prior authorizations
Coordinates all post discharge outpatient services ordered by health care team
Ensures data collection entries are accurate and complete
Support the recruiting team by scheduling interviews, managing candidate communication, maintaining accurate candidate data in Ashby, and improving recruitment processes.
Responsibilities
Schedule interviews across time zones
Guide candidates through each step
Keep candidates, recruiters, and hiring managers informed
Partner with recruiters and hiring managers to keep interviews organized
Keep candidate records in Ashby accurate and up to date
Drive performance of the Comprehensive Mobile Insurance Care product by actively targeting services to improve Medical Loss Ratio (MLR); identify gaps in covered services and work with facility and internal partners to close them
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