The Customer Success Manager, Channel Partner Portfolio is a senior individual contributor responsible for the strategic success, retention and expansion of Blue Mantis's most complex channel partner relationships, with an initial focus on a key national channel partner and the private equity–backed portfolio companies it serves.
Locations (2)
United States
Canada
Compensation
Compensation: $150,000 - $165,000 / year
Responsibilities
Serves as the primary customer success contact for an assigned strategic channel partner and its end customers, delivering an exceptional client experience across every interaction
Owns the customer success strategy and operating model for assigned strategic channel portfolios, establishing governance, engagement cadence, success measures and escalation frameworks
Collaborates effectively with subject matter experts and cross-functional teams to drive operational efficiency, consistency, and standardization
Partners with the Blue Mantis CSAM team to present FinOps and CSP findings, translating cost and consumption insights into business terms and clear next steps for client stakeholders
Develops executive-level relationships with channel partners and priority portfolio-company stakeholders, serving as a strategic advisor on technology, cloud optimization and services strategy
Requirements
Bachelor’s degree in Business, Technology, or a related field
Nice to have: FinOps Certified Practitioner
Nice to have: ITIL Foundation
Nice to have: Microsoft fundamentals certifications (AZ-900, MS-900)
Become a product expert and a master of our customer success process
Own the full customer lifecycle, from implementation, to driving program success (utilization, business alignment, use case development and fulfillment) and running the renewal
Effectively coordinate and lead the internal team focused on supporting each customer to ensure our customers get what they need (ProServ, Sales, Support, and Solutions Engineering)
Create and maintain a customer success plan, tracking success initiatives
Meet targets for net renewal and customer expansion, accurately forecast renewals and track their progress
Trusted advisor for Nayax’s most valuable customers and distributors, with a strong focus on the micro market segment to drive retention, growth, and customer satisfaction.
Responsibilities
Build strong, genuine relationships with micro market, smart cooler and adjacent product operators, customers, and distributors, acting as their primary point of contact.
Ensure customers maximize value from Nayax unattended retail products and services, driving increased adoption and sales volume.
Partner with customers to map goals, requirements, and strategies that align with their business objectives
Lead proactive interactions, providing suitable technological solutions and managing contract renewals
Keep customers informed about Nayax’s future products, services, micro market innovations, and industry trends.
Requirements
Nice to have: networking protocols (TCP/IP, HTTP, DNS, SSL)
The Customer Success Manager is responsible for the holistic health of a portfolio of customers - driving onboarding, product adoption and observability maturity, securing renewals, and growing net dollar retention.
Compensation
The on-target earnings range for this role is 120,000-180,000.
Responsibilities
Own a portfolio of customer accounts, building broad and deep relationships with technical users, champions, and executive stakeholders.
Drive product adoption and observability maturity, guiding customers from basic logging to advanced proactive monitoring and security posture using Coralogix’s Observability Maturity Model.
Lead customer onboarding together with Technical Account Managers and Solutions Engineers, ensuring seamless technical integration and rapid time-to-value.
Monitor customer health scores, usage/adoption data, and engagement trends; proactively identify risks and execute mitigation plans to protect renewals and reduce churn.
Run regular business reviews (QBRs) and deliver Value Realization reports that quantify ROI and business outcomes for customers.
Own the Cross-Sell & Expansion stage of the user journey, designing and executing multi-product, multi-channel lifecycle journeys to grow product breadth and monetization depth across MoneyLion's portfolio.
Compensation
The annual base salary for this position is expected to be between $140,000 and $160,000. Base salary is one component of Gen's total compensation package, which includes 401(k) match, health insurance options, disability coverage, life insurance, and unlimited paid time off.
Responsibilities
Own end-to-end strategy and the primary KPI for the Cross-Sell / Expansion pillar
Design multi-product, multi-channel journeys
Define next-best-product and propensity logic with Data Science
Build and launch journeys in our lifecycle platform (Iterable)
Run structured experiments to grow breadth and depth
Semperis is looking for a passionate and results-driven Customer Success Manager to join Americas team to manage SMB customers throughout their lifecycle, from onboarding to upselling and renewal.
Responsibilities
Designing success plans for a Book of Business of approximately 50 SMB customers throughout their lifecycle
Onboarding, implementation, upselling, cross-sell, and renewal
Achieve customer health, satisfaction, and growth targets
Acting as the voice of the customer, gather insights to provide feedback to internal teams including Product
Leading training sessions to ensure the product is meeting user needs
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