Independently support the IT infrastructure environment and/or facilities. Role may focus on maintenance, support and documentation/troubleshooting. Typically work as part of a team to implement IT solutions to business problems. Participate in projects.
Locations (3)
Cambridge, Massachusetts, United States
Somerville, Massachusetts, United States
Boston, Massachusetts, United States
Compensation
This position is salary grade level 056. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.
Responsibilities
Provide advanced technical support, systems administration, network administration, and infrastructure support
Administer, monitor, maintain, and troubleshoot Windows servers, workstations, virtual environments, storage systems, printers, and related infrastructure
Support Microsoft Active Directory, Group Policy, DNS, DHCP, file and print services, user accounts, security groups, and access permissions
Assist with administration of Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, Intune
Install, configure, test, upgrade, replace, and troubleshoot desktop computers, laptops, mobile devices, peripherals, operating systems, and software
Requirements
Bachelor’s degree (or equivalent combination of education, certifications, and relevant work experience) in Information Technology, Computer Science, Network Administration, Cybersecurity, or a related field
The Systems Engineer II will build, run, and improve the platforms that connect Torus sites: provisioning and operating systems, secure remote access, telemetry collection, and the integration of industrial controllers and facility equipment into our central monitoring environment.
Compensation
$100,000 - 160,000
Responsibilities
Provisioning and operating systems
Administer and operate MAAS for bare-metal provisioning
Build and maintain standardized OS images and cloud-init configurations for Linux hosts
Automate OS patching, configuration management, and baseline compliance
Secure remote access and connectivity using Tailscale
Requirements
Bachelor's degree in IT, computer science, engineering, or a related field, or equivalent practical experience
Senior Technical Support Engineer responsible for troubleshooting and resolving complex customer technical issues for Microsoft Azure App Services and related web applications.
Responsibilities
Own, troubleshoot and solve customer technical issues
Manage customer experience over phone and web
Collaborate with subject matter experts and engineering teams
Escalate cases as needed
Create and maintain incident management requests
Requirements
Bachelor's Degree in Computer Science, Information Technology (IT), or related field
Nice to have: AZ 900/AI 900 certification
Nice to have: Experience supporting large geographically distributed enterprise environments with 1000+ users
Senior Technical Support Engineer responsible for troubleshooting and resolving complex customer technical issues for Microsoft Azure App Services customers.
Responsibilities
Own, troubleshoot and solve customer technical issues
Identify cases requiring escalation
Create and maintain incident management requests
Contribute to case deflection initiatives and automation
Provide ramp activities, knowledge sharing, technical coaching and mentoring
Requirements
Bachelor's Degree in Computer Science, Information Technology (IT), or related field
Nice to have: Experience supporting large and complex geographically distributed enterprise environments with 1000+ users
Senior Solution Architect serving as a technical authority for complex enterprise opportunities, owning architecture across telephony, networking, VDI, public cloud, APIs, and AI-powered solutions.
Responsibilities
Lead technical discovery, architecture, whiteboarding, customized demonstrations, trial engagements, and value assessments
Own end-to-end enterprise voice architecture across SIP trunking, WebRTC, Session Border Controllers, media paths, codec strategy, transcoding, failover, and carrier interconnect
Drive network architecture decisions across OSPF, BGP, MPLS, SD-WAN, NAT/CGNAT, QoS, and firewall concepts
Architect VDI and AWS solutions using technologies including EC2, Lambda, and EventBridge
Design API and integration architectures spanning RESTful APIs, webhooks, event-driven patterns, authentication, and error handling
Requirements
Bachelor's degree in Electrical Engineering, Computer Science, or a related field
Collins Aerospace is seeking an experienced SAP Batch Administration Specialist to support and optimize enterprise batch processing environments across SAP and non-SAP platforms. The role involves monitoring, scheduling, administering, and troubleshooting business-critical batch jobs.
Responsibilities
Administer, monitor, and optimize enterprise SAP and non-SAP batch processing environments.
Manage enterprise scheduling solutions, including Redwood RunMyJobs (RMJ), to ensure reliable execution of business-critical jobs.
Monitor SAP background jobs and RMJ workflows, identify failures, and initiate recovery activities based on business impact and severity.
Schedule, modify, and maintain recurring batch jobs across daily, weekly, monthly, and event-driven processing cycles.
Collaborate with SAP Basis, Infrastructure, Network, SAP Security, and Functional Application teams to resolve operational issues.
Level 1 NOC Analyst / Network Support Technician providing frontline monitoring, troubleshooting, and incident support for enterprise and industrial network environments.
Compensation
$30.00 - $35.00/hr
Responsibilities
Monitor network alerts, dashboards, and infrastructure health.
Investigate network outages, degradation, and connectivity incidents.
Perform initial root-cause analysis and Level 1 troubleshooting.
Validate whether an issue is isolated to an endpoint, local network, WAN, VPN, DNS/DHCP service, firewall, or upstream infrastructure.
Gather logs, symptoms, timestamps, affected systems, and troubleshooting results before escalation.
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