The Professional Services Architect is a key member of the LATAM Professional Services organization, serving as a customer facing technical point of contact guiding and overseeing technical aspects during solution, transition, and delivery phases.
Responsibilities
Collaborate with internal and external stakeholders to understand business requirements and technical constraints during solution, transitional and delivery phases
Provide remote and onsite technical consulting expertise in the development of the solution, transition, and delivery strategies, ensuring alignment with enterprise architecture principles
Test existing systems and processes, identifying technical requirements and potential challenges during both transition and delivery
Support the design and architect solutions, considering scalability, security, and efficiency
Work closely with project teams to ensure the implementation of the solutions aligns with the overall strategy
Requirements
Bachelor's / University degree in Computer Science, Information Technology, or equivalent experience
Provide remote and onsite technical consulting expertise in the development of the solution, transition, and delivery strategies, ensuring alignment with enterprise architecture principles.
Responsibilities
Collaborate with internal and external stakeholders to understand business requirements and technical constraints during solution, transitional and delivery phases.
Provide remote and onsite technical consulting expertise in the development of the solution, transition, and delivery strategies, ensuring alignment with enterprise architecture principles.
Test existing systems and processes, identifying technical requirements and potential challenges during both transition and delivery.
Support the design and architect solutions, considering scalability, security, and efficiency.
Work closely with project teams to ensure the implementation of the solutions aligns with the overall strategy.
Requirements
Bachelor's / University degree in Computer Science, Information Technology, or equivalent experience
Design, develop, test, document, implement, and maintain DROP components across the user interface, APIs, data services, and analytical workflows
Build capabilities for customer and device assignments, cohorting, program planning, telemetry processing, baselines, performance analysis, reporting, and related demand-response workflows
Refactor and modernize existing code to improve maintainability, performance, modularity, security, and reuse
Lead design decisions, code reviews, troubleshooting, and implementation guidance while coordinating broader technical decisions with the engineering team
Mentor contributing engineers and analytical developers assuming formal people-management responsibility
Requirements
Bachelor’s degree in computer science, software engineering, data engineering, engineering, or a related technical field
Nice to have: Master’s degree in computer science, software engineering, data science, information systems, or a related field
Senior Systems Administrator responsible for operating, administering, and supporting the University’s enterprise IT infrastructure across Microsoft 365, Azure, Windows Server, and hybrid environments.
Responsibilities
Operate, administer, and support the University’s enterprise IT infrastructure
Provide incident, request, and problem resolution across Microsoft 365, Azure, Windows Server, identity, storage, and related infrastructure services
Monitor, maintain, patch, and improve systems in line with agreed service levels
Support project delivery, operational handover, documentation, and continuous improvement across on-premises, cloud, and hybrid platforms
Contribute to rostered 24/7 on-call support, scheduled maintenance, and after-hours work
Lead infrastructure operations and workplace support for the US team, balancing hands‑on technical work with people management and cross‑regional coordination.
Compensation
Base Salary for this role is expected to be between: $150,000—$200,000 USD
Responsibilities
Manage the US team: set goals, run one‑to‑ones, deliver performance reviews, and coach development
Balance hands‑on technical work with managing team workload and coverage
Support hiring and onboarding; set clear expectations for ownership and service quality
Review recurring incidents with the team and hold owners accountable for fixes
Administer and troubleshoot servers, virtualization, storage, networks, cloud, and identity services
Senior Network Administrator responsible for designing, implementing, and maintaining enterprise network infrastructure and security for a public agency client.
Responsibilities
Design and implement network architecture and security baselines
Maintain multi-year network roadmap and equipment lifecycle plan
Administer core network services (IPAM, DNS, DHCP, NTP, authentication)
Monitor network health and performance using management tools
Escalate complex network issues and perform root-cause analysis
Requirements
Bachelor's degree in Computer Science, Information Technology, Network Engineering or related field
Lead a remote SWIFT Escalation Engineering team to resolve complex customer escalations involving software defects and feature implementation.
Responsibilities
Establish the SWIFT team operating model, including responsibilities, intake standards, decision paths, delivery routines, documentation and stakeholder communication.
Support the onboarding, technical development and coordination of software development and quality assurance professionals.
Act as the primary technical point of contact for priorities, customer escalations, product defects, delivery risks and cross-functional dependencies.
Lead complex defect investigations, including issue reproduction, root cause analysis, solution architecture, software correction, peer review, testing and release validation.
Remain hands‑on with software development and troubleshooting across applications, databases, APIs, integrations, cloud services, infrastructure and deployment environments.
Requirements
Bachelor's degree in Computer Science, Software Engineering, Electronics Engineering, Information Technology or equivalent
Define and maintain the enterprise integration strategy and architecture, including standards, principles, reusable patterns, and governance using SAP Integration Suite and SAP best practices.
Lead end-to-end integration architecture and solution design across SAP Integration Suite capabilities, selecting the appropriate API, event-driven, synchronous, asynchronous, batch, file, and B2B/EDI approaches based on business needs.
Architect secure integrations across the SAP and enterprise technology landscape, including SAP S/4HANA, DRC, Ariba, BTP solutions, third-party applications, suppliers, customers, and government platforms.
Establish integration, API, event, and security governance, including identity and access, authentication, authorization, encryption, versioning, lifecycle management, reuse, privacy, and segregation of duties.
Enable AI-assisted and emerging technology solutions, including Joule and Joule Studio, by providing secure APIs, events, business context, appropriate controls, observability, and human oversight.
Requirements
Bachelor’s degree in computer science, Information Systems, Engineering, or a related discipline, or equivalent professional experience.
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