The analyst plays a critical role in supporting and enhancing Trintech’s global Workday platform across Human Capital Management (HCM), Financials (FINS), and Professional Services Automation (PSA). The role combines functional configuration expertise with strong integration and data capabilities.
Responsibilities
Maintain security roles and condition rules
Support merit, bonus, and performance cycles
Maintain supervisory organizations, job structures, compensation frameworks, and business process configurations
Configure and maintain Core HCM, Recruiting, Absence, Time Tracking, Compensation, Performance, Talent, and Learning
Support audit and compliance requirements, including internal controls
Support clinical applications such as Epic and Oracle Cerner for healthcare organizations, providing troubleshooting, testing, and workflow optimization.
Responsibilities
Contribute to day‑to‑day support of clinical applications
Assist with application configuration, maintenance, and workflow updates
Develop understanding of clinical workflows
Support application build, enhancement, and maintenance
Lead the team responsible for the systems, processes, and support capabilities that make partnerships easier to launch and scale.
Compensation
For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00.
Responsibilities
Own developer and partner onboarding: Lead the end-to-end intake process from application through launch, defining acceptance criteria, review SLAs, approval workflows, ownership, and handoffs.
Improve onboarding performance: Track application-to-launch time, conversion, drop-off points, and time in stage; identify bottlenecks and drive improvements that reduce time to integration.
Lead integration support: Oversee the team that resolves partner integration issues and establish a clear, prioritized escalation path with Product and Engineering for API issues, bugs, and feature gaps.
Scale the support experience: Build a knowledge base and self-serve troubleshooting resources that improve the partner experience, deflect repeat tickets, and allow support to scale efficiently.
Turn operational insights into product improvements: Report on ticket volume, resolution time, satisfaction, and recurring issue themes; quantify systemic problems and translate them into clear roadmap input for Product and Engineering.
Specialise in providing consulting services for Salesforce applications related to customer service and support. The role involves analyzing client requirements, implementing software solutions, and providing training and support for seamless integration and utilisation of Salesforce service applications.
Responsibilities
Analyse client requirements
Implement software solutions
Provide training and support for seamless integration and utilisation of Salesforce service applications
Enable clients to optimize customer service processes
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