Service Governance jobs

Customer Service Governance Analyst

Navitas · Posted Nov 6, 2026

Open

Herndon, Virginia, United States +1 more
On-site
Full-time · Senior
$120K–$155K per year
7+ years

Customer Service Governance Analyst

Navitas · Posted Nov 6, 2026

Open

Herndon, Virginia, United States +1 more
On-site
Full-time · Senior
$120K–$155K per year
7+ years

Customer Success Manager

CyrusOne · Posted Nov 6, 2026

Open

France
Senior

Apply with RefersoAI Apply on careers page

The Customer Success Manager is the senior operational and relationship lead for one or more of CyrusOne's hyperscale customers across our European portfolio, owning the end-to-end, post-delivery service experience.

Responsibilities

Act as the customer's primary post-delivery contact, building trusted relationships with executive and operational stakeholders at a European and site level.
Maintain proactive, transparent communication with customer leadership.
Translate customer feedback into practical operational, technical or process improvements.
Represent the customer's operational perspective in internal forums.
Own account-level service metrics, including SLA attainment, availability, and incident response and resolution times.

Skills

Relationship management SLA management Stakeholder engagement Service governance Incident management ServiceNow Salesforce

Service Delivery Manager (Pharma) | Managed Services Operations

PwC · Posted Nov 5, 2026

Open

Warszawa, Poland
Hybrid

Apply with RefersoAI Apply on careers page

Own and coordinate the end-to-end delivery of Validation as a Service, Quality Assurance as a Service and Testing as a Service engagements.

Responsibilities

Own and coordinate the end-to-end delivery of Validation as a Service, Quality Assurance as a Service and Testing as a Service engagements.
Contribute to the development and scaling of the Pharma Testing and Quality Managed Services offering.
Establish and maintain effective service governance, including delivery processes, roles and responsibilities, reporting routines, escalation paths and regular service review meetings.
Act as the primary service delivery interface between clients, business stakeholders, validation and quality specialists, testing teams, technology experts and external suppliers.
Manage service performance against agreed SLAs, KPIs, quality requirements and operational objectives.

Requirements

Bachelor’s or Master’s degree in information technology, engineering, life sciences, quality management or a related field
Nice to have: Experience delivering managed services for pharmaceutical or life sciences clients
Nice to have: GxP-relevant systems
Nice to have: ITIL Foundation certification
Nice to have: output-based or transaction-based managed services models

Skills

Computer System Validation (CSV)

Lead, Business Management - Fixed Term Contract

PGIM Ireland · Posted Nov 5, 2026

Open

Letterkenny, County Donegal, Ireland
Hybrid
Contract · Lead
5+ years

Apply with RefersoAI Apply on careers page

Seeking a Lead, Business Management to support the delivery, governance, and continuous improvement of foundational technology services across PGIM, partnering with leadership, teams, and stakeholders.

Compensation

Annual Bonus Programme & Shop LK Vouchers / CleverCards (subject to eligibility)

Responsibilities

Support the delivery, governance, and operational oversight of foundational infrastructure technology services across PGIM.
Partner with service owners, architects, engineers, vendors, security teams, and business stakeholders to identify risks, resolve issues, and improve service outcomes.
Translate business needs and operational pain points into technology requirements, service improvements, roadmaps, backlogs, and execution plans.
Coordinate across infrastructure, cloud, workplace, endpoint, identity, network, collaboration, security, and application teams to drive cross-functional delivery.
Help define and mature service management processes, operating models, intake paths, governance cadences, and reporting routines.

Requirements

Nice to have: financial services
Nice to have: asset management
Nice to have: insurance
Nice to have: Microsoft 365
Nice to have: Azure

Skills

technology service delivery

Lead, Business Management

PGIM Ireland · Posted Nov 5, 2026

Open

Letterkenny, Ulster, Ireland
Hybrid
Contract
5+ years

Apply with RefersoAI Apply on careers page

Lead, Business Management to support delivery, governance, and continuous improvement of foundational technology services across PGIM.

Responsibilities

Support delivery, governance, and operational oversight of foundational infrastructure technology services
Partner with service owners, architects, engineers, vendors, security teams, and business stakeholders to identify risks, resolve issues, and improve service outcomes
Translate business needs and operational pain points into technology requirements, service improvements, roadmaps, backlogs, and execution plans
Coordinate across infrastructure, cloud, workplace, endpoint, identity, network, collaboration, security, and application teams to drive cross‑functional delivery
Help define and mature service management processes, operating models, intake paths, governance cadences, and reporting routines

Requirements

Nice to have: financial services
Nice to have: asset management
Nice to have: insurance
Nice to have: Microsoft 365
Nice to have: Azure

Skills

technology service delivery technology operations infrastructure

Production Support Principal

AMP Career Site · Posted Nov 4, 2026

Open

Melbourne, Victoria, Australia
Senior

Apply with RefersoAI Apply on careers page

Senior leadership role overseeing production support for AMP’s North platform, ensuring stability, resilience, and operational performance.

Responsibilities

Lead end-to-end accountability for platform stability and performance
Serve as senior escalation point for major incidents
Drive operational excellence and partner accountability
Influence improvements in monitoring, observability, resilience, recovery and automation
Balance technology change with platform stability

Skills

Production Support Technology Operations Platform Operations Site Reliability Engineering Incident Management Problem Management Change Management Release Management Operational Resilience

SAP Program Manager

Diverse Lynx · Posted Nov 4, 2026

Open

$70–$70 per hour
15+ years

Apply with RefersoAI Apply on careers page

Lead SAP program and delivery management for enterprise IT initiatives.

Compensation

$70/HR ON W2

Responsibilities

Lead SAP AMS/Support and SAP Transformation programs
Manage SAP ECC and SAP S/4HANA implementation/transformation
Apply SAP Activate, Agile and Waterfall delivery methodologies
Govern service SLAs/KPIs and continuous improvement
Engage customers and executive stakeholders

Skills

SAP/enterprise IT SAP AMS/Support SAP Transformation SAP ECC SAP S/4HANA SAP Activate Agile Waterfall service governance SLA/KPI management

IT Consultant M365 Collaboration & Infrastructure Applications

Continental Group Sector ContiTech · Posted Nov 3, 2026

Open

Timișoara, Timiș, Romania
Hybrid
Full-time · Senior

Apply with RefersoAI Apply on careers page

Senior IT Consultant responsible for ownership and modernization of Microsoft 365 collaboration and infrastructure services, driving automation, standardization, and continuous improvement across the enterprise.

Compensation

The 13-th salary – Paid once a year, in December; Meal tickets - With a value of 40 Ron; Private Health Insurance – Health is the most important, so we offer you a medical subscription through Signal Iduna; Referral bonuses - We encourage colleagues to refer new candidates to us and, at the same time, to get the chance to receive a bonus;

Responsibilities

Own and maintain M365 collaboration and infrastructure services
Lead optimization, standardization and harmonization projects
Ensure stable, secure, efficient, and compliant operation of services
Provide input to solution designs and architectural decisions
Drive automation, modernization, and cost efficiency initiatives

Requirements

Degree in Computer Science
Degree in Information Systems
Nice to have: Experience with custom-built or internally developed applications

Skills

Microsoft 365 collaboration services ITIL processes Service governance Architecture

Customer Service Governance Analyst

Customer Service Governance Analyst

Locations (2)

Compensation

Responsibilities

Requirements

Skills

Customer Success Manager

Responsibilities

Skills

Service Delivery Manager (Pharma) | Managed Services Operations

Responsibilities

Requirements

Skills

Lead, Business Management - Fixed Term Contract

Compensation

Responsibilities

Requirements

Skills

Lead, Business Management

Responsibilities

Requirements

Skills

Production Support Principal

Responsibilities

Skills

SAP Program Manager

Compensation

Responsibilities

Skills

IT Consultant M365 Collaboration & Infrastructure Applications

Compensation

Responsibilities

Requirements

Skills

Benefits

Benefits

Benefits

Benefits