Service desk operations jobs

IT SUPPORT SERVICES TECH II

Resorts Casino Hotel · Posted Nov 10, 2026

Open

New Jersey, United States
On-site
Full-time · Associate
$22–$24 per hour

IT SUPPORT SERVICES TECH II

Resorts Casino Hotel · Posted Nov 10, 2026

Open

New Jersey, United States
On-site
Full-time · Associate
$22–$24 per hour

Director, Peraton[x] Administration and Enablement

Peraton · Posted Nov 12, 2026

Open

Full-time · Director
$146K–$234K per year
16+ years

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Lead the administration and user enablement of Peraton[x], our enterprise generative AI and agentic analytics platform, accountable for configuration, governance, and successful adoption across Peraton.

Compensation

$146,000 - $234,000. This represents the typical salary range for this position.

Responsibilities

Lead all Peraton[x] system administration, including user and program provisioning, role-based access and data-tier management, environment configuration, and platform settings.
Set and enforce administrative standards, policies, and procedures for access requests, onboarding and offboarding, project and workspace management, and knowledge-base (cortex) governance.
Oversee release readiness and change management from the administrator and end-user side.
Run the service desk and tiered user support model: ticket intake, triage, escalation to engineering, and resolution tracking against service-level targets.
Manage AI usage, cost, and license administration: track consumption and spend by program, attribute costs, and enforce usage policies.

Requirements

U.S. Citizenship Required
Nice to have: Knowledge management
Nice to have: Content governance
Nice to have: Ontologies
Nice to have: Knowledge graphs

Skills

System administration

EUS Service Operations Manager

British American Tobacco · Posted Nov 14, 2026

Open

Kuala Lumpur, Kuala Lumpur, Malaysia +1 more
8+ years

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Accountable for operational governance, service performance, transformation and continual improvement of End User Services and Global Service Desk capabilities across a global operating model.

Locations (2)

Kuala Lumpur, Kuala Lumpur, Malaysia
Selangor, Malaysia

Responsibilities

Own operational governance and service performance for End User Services and Global Service Desk services operating through a Follow-the-Sun support model.
Act as Service Owner for designated global services including Global Service Desk, Virtual Desktop Infrastructure, Windows 365, Global Print Services and Knowledge Management.
Own and govern the Incident Management process, ensuring effective management of major incidents, service degradation events and operational crises.
Manage operational customer concerns and service issues impacting business operations, ensuring appropriate collaborator communication and timely resolution.
Ensure alignment to agreed global, standardized IT Service Management processes such as Incident Management, Problem Management, Request Management, Supplier Management, Service Transition Management, Configuration & Asset Management, Knowledge Management.

IT Service Center, Global Systems Analyst Intern- Summer 2027

Encore Global · Posted Nov 11, 2026

Open

Schiller Park, Illinois, United States
Internship · Intern

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Support the Global Systems Analyst team in advancing automation and orchestration across IT operational processes.

Responsibilities

Assist in the design, development, and implementation of automation workflows within Encore’s Global Service Center systems.
Support the enhancement of ticketing and reporting systems, including FreshService and Freshdesk, through low-code/no-code automation.
Participate in cross-departmental projects involving digital services, product management, and IT operations.
Contribute to the maintenance and optimization of collaborative tools (e.g., Microsoft Teams, OneDrive, Viva Engage).
Help document processes, test automation scripts, and validate system improvements.

Requirements

Currently pursuing a degree in Computer Science, Information Systems, or a related field.
Nice to have: FreshService
Nice to have: SharePoint
Nice to have: Power Automate

Skills

automation tools FreshService Microsoft 365 SharePoint low-code/no-code automation

Tier 1 NOC Analyst (Q Clearance)

ShorePoint · Posted Nov 9, 2026

Open

Las Vegas, Nevada, United States
On-site
Full-time · Entry
1+ years

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A Tier 1 Network Operations Center (NOC) Analyst to support enterprise infrastructure health, connectivity and frontline user support. This role combines infrastructure monitoring, alert triage and incident detection with customer-facing technical support and service desk coordination.

Responsibilities

Actively monitor enterprise dashboards, network management systems (NMS) and operational telemetry (e.g., Nagios, Splunk or native NNSA telemetry suites).
Identify, triage and record link outages, packet degradation, device failovers, hardware faults and anomalous network traffic patterns across enterprise and enclave environments.
Perform first-line network troubleshooting using ping, traceroute, nslookup, Domain Name System (DNS)/Dynamic Host Configuration Protocol (DHCP) inspection, interface status verification and basic queries.
Validate the operational status of enterprise cybersecurity sensor suites and logging feeds, reporting transmission disruptions to engineering teams.
Act as the initial point of contact for enterprise users and site administrators reporting IT, connectivity, telecommunications and access issues via phone, portal and email.

Requirements

Associate degree in Computer Science
Information Technology
Cybersecurity
Nice to have: CompTIA Security+
Nice to have: Cisco Certified Support Technician (CCST)

Skills

Enterprise network and infrastructure monitoring

IT Support Analyst II

Woodward, Inc. · Posted Nov 5, 2026

Open

Spartanburg, South Carolina, United States
$27–$44 per year
3–7 years

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The IT Support Analyst II provides hands‑on technical support for end‑user devices and IT solutions in both office and production environments, collaborating with local and remote teams to resolve technical issues, support business and production needs, execute projects, and drive continuous improvement and innovation.

Compensation

Estimated annual base pay: $27.40(minimum) - $35.58(midpoint) - $43.75(maximum) Plus overtime All members included in annual cash bonus opportunity.

Responsibilities

Diagnose and resolve hardware, software, and infrastructure issues for end‑users.
Develop and update troubleshooting guides, knowledge base articles, and support procedures.
Ensure compliance with permissions practices and licensing.
Collaborate with other IT departments to implement and maintain IT standards and practices.
Perform software installations, configurations, and system upgrades.

Skills

Technical Troubleshooting Customer Support Operating Systems Expertise Communication Skills Time Management Documentation

IT Service Manager

Dexterra · Posted Nov 6, 2026

Open

Mississauga, Ontario, Canada
Hybrid
Full-time · Manager
5+ years

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An IT Service Manager to take ownership of the service delivery function, raise the bar for end-user experience, lead the Service Desk, and manage outsourced service providers to improve service levels.

Responsibilities

Lead the Service Desk and create a culture of ownership, responsiveness and follow-through.
Coach internal support staff and manage our outsourced Service Desk provider.
Take ownership of escalations, recurring issues and service challenges.
Improve support processes, service levels and the end-user experience.
Use service trends, metrics and feedback to identify problems and drive improvements.

Requirements

ITIL certification
Nice to have: ITIL/ITSM experience

Skills

IT support Service Desk operations IT service delivery IT service management incident management escalations Microsoft 365

Service Experience Manager

Nucleus · Posted Nov 6, 2026

Open

Vancouver, British Columbia, Canada +2 more
Hybrid
5+ years

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The Service Experience Manager (SEM) is a hybrid leadership role that bridges client success and technical service delivery.

Locations (3)

Vancouver, British Columbia, Canada
Calgary, Alberta, Canada
Toronto, Ontario, Canada

Compensation

Competitive Salary & Annual Vacation Time

Responsibilities

Serve as the main point of contact for assigned clients
Lead client onboarding and ensure seamless go-live experience
Proactively identify client needs and recommend solutions aligned with business goals
Handle day-to-day client requests including meetings, invoicing questions, and service escalations
Drive adoption of Nucleus standards and participate in the delivery of value through Technology Scorecards, routine audits, and other initiatives

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