The Manager, Endpoint Management is responsible for directing and overseeing a specialized team charged with ensuring the secure, reliable, and efficient operation of endpoint devices—including laptops, desktops, and smartphones—throughout the Tollway Authority's enterprise.
Lead the delivery and continuous improvement of IT operations and support services across key systems within The Hartford International.
Responsibilities
Lead the delivery and continuous improvement of IT operations and support services across key systems within The Hartford International.
Manage and prioritise the system enhancement pipeline in partnership with business stakeholders, balancing operational requirements with available resources.
Provide subject matter expertise on core business systems, their functionality and the data held within them.
Establish and monitor operational performance metrics, including service response times, system performance and user satisfaction, and recommend improvements where required.
Take local ownership of infrastructure and desktop support services, working with Group IT and shared-services teams to maintain effective service delivery.
As a Product Deployment Specialist, your role consists of supporting clinic staff in the optimal use of our web-based electronic medical record (EMR), while ensuring a successful implementation adapted to the reality of each clinic.
Responsibilities
Be an integral part of the onboarding team by helping to define the needs of new customers.
Plan and prepare the technological park required for the deployment of MEDFAR’s products.
Implementation of functional interfaces required for the deployment of our products.
Develop IT clinical processes related to the deployment ensuring optimal use of our EMR product.
Participate in remote and on-site project deployments depending on size or complexity using tailored tools.
Requirements
Post-secondary studies in the field of health, education, health software, or project management
Provide day-to-day Help Desk and end-user support, including responding to calls, tickets, service requests, incidents, and technical issues.
Provide Tier 2 support and serve as an escalation resource for more complex hardware, software, application, access, connectivity, and other technology issues.
Take ownership of technical issues and work proactively with users, other IT teams, and vendors through resolution.
Install, configure, maintain, troubleshoot, and support computers, mobile devices, peripherals, applications, and other company technology.
Support the deployment, configuration, management, maintenance, and lifecycle of end-user technology using imaging, endpoint-management, software-deployment, remote-support, and related technologies.
Requirements
Bachelor's degree in Information Technology, Computer Science, a related field, relevant technical certifications, or equivalent practical experience.
Nice to have: relevant technical certifications and continued technical education
Provide first‑level technical support and incident resolution for end users.
Responsibilities
Provides first level technical support for incoming requests to the service desk via telephone, web portal, email, and chat
Prioritizes incidents and service requests according to defined criteria to meet defined SLAs, escalates incidents with accurate documentation to suitable technicians or technology verticals
Uses remote assistance tools and diagnostic utilities to aid in troubleshooting
Identifies, writes, and enacts Service Desk scripts, user guides, and online solutions to common end‑user problems
Records, tracks, and documents the service desk incident‑solving steps through to final resolution
Requirements
High School Diploma or GED required
Associate’s degree in Computer Science or related field preferred
Nice to have: General IT Service Desk Experience
Nice to have: Experience working in Casino or Gaming industry
Nice to have: Familiarity with Infrastructure, Messaging, Security, and Mobility platforms
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