Ticketing platform jobs

Salary Range: $68,250 - $87,750 Please note that new employees are placed in the range between $70,200 - $78,000 to allow for an equitable starting salary process and continual salary growth during an employee’s time at The Trustees.

Responsibilities

Support and Service Desk
Serve as first-line support for hardware, software, network, and access issues via our ticketing system, phone, and in person
Triage and resolve Tier 1 requests: password and MFA resets, application installation, printer and peripheral setup, conferencing and A/V issues
Escalate appropriately, with clear documentation
Maintain a high standard of written communication in tickets — clear and understandable

Skills

IT support

Customer Support Associate

Dotmatics · Posted May 18, 2026

Open

Remote, Canada
Remote
Full-time
5+ years

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Provide technical and account-level support for Dotmatics software products, managing customer cases, escalations, and account relationships in a remote environment.

Responsibilities

Own resolution of incoming and escalated support cases including basic product troubleshooting, license transfers, account setup, software installation and activation, quoting and order processing, and requests that require deeper investigation or judgment
Partner with Sales on compliance, quoting, and order processing for key accounts, when applicable
Work across multiple software products and support platforms
Collaborate with Finance, DevOps, Product, and Quality Assurance to drive timely, complete resolution of technical and account-level issues
Write clear, thoughtful responses to complex customer situations and work with the team to determine the best path to resolution

Requirements

Nice to have: lab environment
Nice to have: analytics
Nice to have: statistics
Nice to have: chemistry
Nice to have: molecular biology

Skills

Zendesk ticketing platform customer cases

Associate, Customer Support (Retail Exchange Support)

Gemini · Posted Nov 10, 2026

Open

Singapore, Singapore
Hybrid
Full-time · Associate
3–4 years

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The Customer Support Associate is a vital part of creating a successful CS operation at Gemini, resolving priority customer inquiries and triaging with internal stakeholders for long-term fixes.

Compensation

We take a holistic approach to compensation at Gemini, which includes: Comprehensive health plans covered at 100% for employees and dependents; Long-term incentive in the form of a new hire equity grant; Paid Parental Leave; Competitive paid time off

Responsibilities

Own high-priority and escalated customer cases from intake to resolution
Act as the customer’s point of contact with teams across Gemini
Handle escalations from the front-line support team and management
Coach and train front-line agents on the most common escalation topics
Partner with department heads to keep runbooks and procedures accurate and up to date

Skills

customer support ticketing platform Zendesk crypto fintech blockchain financial markets

Enterprise Analytics Quality & Reliability Analyst

Armanino LLP · Posted Nov 10, 2026

Open

Denver, Colorado, United States
$75K–$110K per year
2–3 years

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Compensation

For certain states require us to disclose the pay range and benefits summary for job openings. For Colorado, Washington, Illinois, New York, Southern California, and Northern California residents, the compensation range for this position: $75,000-$110,000.

Responsibilities

Independently validate new and changed Enterprise Analytics solutions before business user acceptance testing
Perform source-to-output reconciliation and focused data-quality testing
Create and execute practical test plans, regression checks, release checklists, and pass/fail documentation
Monitor daily Microsoft Fabric pipelines, notebooks, data freshness, semantic model refreshes, connections, and scheduled analytics activity
Serve as the first line of response for production issues

Requirements

Bachelor's degree in Computer Science, Information Systems, Data Analytics, Business Analytics, or a related field
Nice to have: Microsoft Fabric components such as lakehouses, warehouses, notebooks, data pipelines
Nice to have: monitoring, capacity concepts
Nice to have: dimensional modeling concepts
Nice to have: analytics governance concepts

Skills

Microsoft Fabric Power BI

Arts & Culture Operations Coordinator / Executive

MGM China · Posted Oct 13, 2026

Open

2+ years

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Responsibilities

Supervise and manage operation including duties of the team, handling guest inquiry, quality control, service excellence, attraction maintenance, etc and ensure the attraction experience is delighting to guest
Drive and maintain friendly and welcoming service to all guests and able to provide various solutions to meet different customer expectations
Organize information including visitation records, guest feedbacks and comments, operational incidents, sales performance in a detailed, presentable, and accurate manner in all aspects of behaviors, actions, attitude and appearance
Fully comprehend MGM and its arts and culture mission and vision, and present its milestones and interpret the artworks in the property convey this vision, while ensure the operation of the attraction and various activities supports it
Conduct training and coaching part time staff or related stakeholders regarding the attraction, MGM and various activities

Requirements

Bachelor's degree or above, preferably in communications, events, hospitality or related discipline

Skills

event marketing hospitality guest service Art Guide Docent software for administrative procedures ticketing platform analytics tools Business Chinese Business English

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Customer Service Representative - Primary Care - North Knoxville

Community Health Systems · Posted Sep 14, 2026

Open

Powell, Tennessee, United States
1–2 years

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The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions.

Responsibilities

Responds to customer inquiries via phone, email, live chat, and written correspondence
Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately
Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions
Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures
Accurately updates and maintains customer records and case notes in the system

Requirements

Associate Degree or coursework in Business, Communications, or a related field

Skills

Google Suite ServiceNow ticketing platform soft phone software ERP such as Oracle

Customer Service Rep - Checkout - Powell

Community Health Systems · Posted Nov 9, 2026

Open

Powell, Tennessee, United States
1–2 years

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Responsibilities

Responds to customer inquiries via phone, email, live chat, and written correspondence
Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately
Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions
Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures
Accurately updates and maintains customer records and case notes in the system

Requirements

Associate Degree or coursework in Business, Communications, or a related field

Skills

Google Suite ServiceNow ticketing platform soft phone software ERP

Senior Customer Advocate (Pooling)

Boldr · Posted Nov 9, 2026

Open

Pasig, Metro Manila, Philippines +1 more
Hybrid
Full-time · Senior
2–3 years

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Deliver timely and professional support to customers across inquiries and channels, investigate and resolve issues, process orders and account updates, and ensure high service standards.

Locations (2)

Pasig, Metro Manila, Philippines
Tacloban City, Leyte, Philippines

Responsibilities

Manage customer tickets, troubleshooting, escalations and investigation
Perform problem tracking and ensure issues are prioritized, documented, tracked, and resolved
Research and resolve order-related queries across platforms
Process customer account and order updates
Ensure proper and timely escalation of issues

Requirements

Bachelor’s degree in any field
Nice to have: eCommerce platforms
Nice to have: logistics platforms

Skills

customer service

SharePoint Support Analyst

Avacone · Posted Nov 5, 2026

Open

Basel, Basel-City, Switzerland

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Provide day‑to‑day technical support for SharePoint Online and related Microsoft 365 collaboration services.

Responsibilities

Triage, investigate, and resolve SharePoint incidents and service requests within agreed service levels.
Troubleshoot site access, permissions, external sharing, document library behavior, search, version history, and OneDrive sync issues.
Fulfill approved requests for site provisioning, access changes, and library or list configuration in line with internal governance policies.
Diagnose issues involving SharePoint, Microsoft Teams, and OneDrive. Escalate complex incidents to the appropriate platform, identity, or security team with clear reproduction steps and diagnostic findings.
Maintain accurate ticket records and create knowledge base articles, troubleshooting guides, and support procedures.

Requirements

Nice to have: SharePoint admin center
Nice to have: Microsoft 365 service health monitoring
Nice to have: Power Automate workflows
Nice to have: Power Apps
Nice to have: SharePoint Online Management Shell

Skills

SharePoint Online Microsoft 365 SharePoint sites document libraries lists metadata versioning search permissions external sharing OneDrive sync Microsoft Teams Microsoft Entra ID IT service management ticketing platform troubleshooting

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