Senior Technical Support Engineer specializing in SASE with a focus on Palo Alto Networks Prisma Access, providing out‑of‑hours coverage for European enterprise customers.
Responsibilities
Lead resolution of critical technical issues involving Prisma Access, GlobalProtect, and cloud‑managed service configurations
Debug complex routing and connectivity issues across hybrid environments, including SD‑WAN integrations and BGP peering
Perform deep‑dive packet analysis (Wireshark) and log analysis for root cause analysis
Act as a designated technical point of contact and advocate for premium enterprise accounts
Collaborate with Product Management and Engineering to influence product improvements
Requirements
Nice to have: Palo Alto Networks certifications (PCNSA, PCNSE, PCSAE)
Lead and manage the persistent External Attack Surface Management (EASM) capability within State Street’s Global Cybersecurity organization, ensuring continuous discovery, monitoring, and remediation of internet-facing assets.
Locations (3)
Quincy, Massachusetts, United States
Boston, Massachusetts, United States
Kilkenny, Ireland
Compensation
$125,000 - $215,000 Annual
Responsibilities
Own the persistent EASM capability and maintain a live inventory of internet-facing assets
Operate continuous EASM/external scanning and partner on triage of critical findings
Create documentation for perimeter assurance processes
Assist with coordinated disclosure and bug bounty programme
Represent perimeter assurance in meetings and presentations
Operate, support and maintain Keysight’s global Netskope platform – Secure Web Gateway (SWG), Cloud Access Security Broker (CASB) and Zero Trust Network Access (NPA/ZTNA) – as part of the global network operations team in a “follow the sun” model (APAC, EMEA & Americas).
Serve as an escalation point and subject matter expert for Netskope incidents, troubleshooting client steering, tunnel/connector, authentication, DNS, certificate and application access issues across user, branch and cloud traffic paths.
Monitor Netskope tenant health, Publisher/connector status, NewEdge POP connectivity and user experience; proactively identify and eliminate performance bottlenecks and steadily improve service availability.
Manage day-to-day policy and configuration changes – web/URL filtering, real-time protection and DLP policies, SaaS/IaaS CASB controls, private application onboarding, TLS inspection and certificate bypass exceptions – through established change management processes.
Administer Netskope Client deployment and lifecycle across Windows, macOS and mobile endpoints, including steering configuration, upgrades and troubleshooting.
Requirements
Bachelor's degree in Engineering, Computer Science, or Information Technology
Nice to have: Data loss prevention (DLP) policy design
Develop and implement security solutions to protect military systems, conduct risk and vulnerability assessments, and support DoD missions.
Compensation
The projected compensation range for this position is $61,900.00 to $141,000.00 (annualized USD).
Responsibilities
Develop relationships quickly and easily with others, communicating the complexities of security with a wide variety of audiences, including senior management.
Implement infrastructure and cybersecurity controls, including enhanced detection and vulnerability capabilities and improved event correlation in large enterprises.
Perform risk and vulnerability assessments in network, system, and application areas.
Leverage big data analytics and traditional security event types to identify advanced threats or indicators of compromise.
Requirements
Bachelor's degree in Cybersecurity, Computer, Electrical, Electronics Engineering, or Mathematics
Nice to have: Assured Compliance Assessment Solution (ACAS)
Nice to have: DoD Security Technical Implementation Guides (STIG)
Lead product strategy, roadmap development, and customer adoption for enterprise web proxy and Secure Web Gateway capabilities within Palo Alto Networks Next-Generation Firewall platform.
Compensation
$153,000.00 - $247,500.00/yr
Responsibilities
Define and execute a 12–18 month roadmap for enterprise Web Proxy and Secure Web Gateway capabilities
Drive end-to-end customer migration from traditional web proxy and SWG environments to NGFW-based architectures
Translate customer and technical requirements into product capabilities
Improve HTTPS inspection, TLS decryption, and security features
Define authentication and user identity experiences
Requirements
Bachelor's or Master's degree in Computer Science, Electrical Engineering, or a related technical field
This role involves designing, testing, and implementing state-of-the-art security software and hardware to ensure confidentiality, integrity, and availability of system assets.
Compensation
Summary Pay Range: $116,500 - $178,600
Responsibilities
Designs, tests, and implements state-of-the-art security software and hardware (e.g., network and application firewalls, intrusion prevention systems, secure file transfer, web proxy, identity management systems, PKI, VPN, etc.)
Assists with design, test and implementation of secure operating systems, networks, and database products using knowledge of information systems security concepts, theory, applications (e.g.,secure architectures, secure electronic data communications, network security, protection of sensitive data, etc.), and technology
Applies knowledge of technical, analytical, project management, and negotiating skills to ensure the confidentiality, integrity, and availability of all information system assets and to ensure compliance with company policies, procedures, contractual, and regulatory requirements
Develops incident response policies, procedures and analysis using knowledge of security operations concepts
Conducts risk assessments and provides recommendations for system and application design
Requirements
Nice to have: Public Key Infrastructure (PKI) Administration
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