A role focused on maintaining and supporting clients' existing IT environments, with an emphasis on Azure server support, Intune tools and configurations, conditional access policies, and Group Policy administration.
Compensation
Starting at $38/hr ($80K salary), OT eligible, with strong potential for rapid growth and promotion.
Responsibilities
Provide daily support for corporate clients across local and wide area networks.
Maintain and optimize existing IT environments, ensuring reliability and performance.
Troubleshoot, analyze, prioritize, and resolve technical issues in collaboration with internal teams.
Support and administer Azure-based servers and services.
Configure and manage Intune tools, including device policies, application deployment, and compliance settings.
Provide customer support and technical assistance to users supporting a Research, Development, Test and Evaluation Program at the Naval Surface Warfare Center Dahlgren Division.
Compensation
Targeted salary range is $70,000 to $75,000 annually based on qualifications and experience.
Responsibilities
Assist users with account creation requests in AD, password resets, and token/PKI credential troubleshooting specific to the JWICS environment.
Perform initial troubleshooting on hardware, peripherals (monitors, secure KVM switches), and software connectivity issues before escalating.
Log all user inquiries, incidents, and service requests accurately into the designated IT Service Management (ITSM) tool (ServiceNow).
Provide desktop support to users with standard desktop applications, email configuration, and mapping secure network drives or printers.
Escalate unresolved local issues to ONI Hopper or DIA service desks, providing complete diagnostic logs and user details.
Requirements
High School Diploma
BA/BS degree
Nice to have: DoD Directive 8570/8140 Information Assurance Technical Level II certification
Thisis is an entry-level Systems Administrator role with a strong focus on end-user support, endpoint administration, and customer service, providing opportunities for growth into broader infrastructure responsibilities.
Responsibilities
Serve as the primary provider of Tier 1 technical support for end users in a Windows 11 and Microsoft 365 environment.
Respond to, troubleshoot, and resolve service desk tickets related to hardware, software, account access, printers, mobile devices, and business applications.
Deliver exceptional customer service while maintaining regular communication and follow-up with users throughout the support process.
Perform employee onboarding and offboarding activities, including laptop deployment, mobile device setup, account provisioning, desk setup, and badge coordination.
Create, maintain, and support user accounts in Active Directory, Microsoft Entra ID, Microsoft 365, and other business systems.
Requirements
Bachelor’s degree
Associate’s degree
technical diploma in Computer Science, Information Systems, or related field
The Field Support Technician is responsible for moderately complex tasks typically relating to network monitoring, operations, installation and/or maintenance for local, off-site and/or remote locations, providing level 2 technical support.
Compensation
PAY RANGE: $24.0 - $34.25 Hourly
Responsibilities
Provides level 2 technical support in a professional manner to customers by researching and answering questions, troubleshooting problems, maintaining hardware performance and documenting and closing tickets efficiently.
Simulates or recreates user problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems.
Documents and updates troubleshooting procedures, operating manuals and user guides.
Completes tasks via email, ticket system or remotely with some phone contact and/or travel to site locations to troubleshoot equipment hardware and software problems.
Requirements
Bachelor’s degree in Information Technology, Computer Science or a related field
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