As a EUC Engineer you are a frontline ambassador for IT, making sure colleagues in Tokyo and across the region receive timely, professional support. You’ll take ownership of incidents and requests, advocate for the end user, and work with global escalation teams to restore service quickly.
Responsibilities
Provide on-site desktop support in the Tokyo office and remote support to users in other locations, resolving issues at first contact wherever possible
Triage and resolve incidents and service requests via ServiceNow, phone, email, chat, and monitoring tools
Support Windows and macOS environments, including device builds, deployments, upgrades, and administration of core EUC technologies such as Active Directory, Entra ID, and endpoint management tools
Support audio-visual systems, meeting room technology, and workstation testing and rollouts, as well as business-critical users including the trading floor and senior stakeholders
Manage vendor relationships, local procurement, and asset management, and help coordinate the IT elements of Business Continuity, Tech & Ops Risk, and Vendor Risk Management in Tokyo
A senior technical role designing, engineering, and operating enterprise backup and data protection services to support group-wide resilience and regulatory obligations.
Responsibilities
Act as a senior technical contributor within the BUR platform, designing, building and operating enterprise backup and recovery capabilities.
Serve as an SME for Backup & Recovery technologies, supporting solution design across Private Cloud and adjacent platform teams.
Lead technical design and implementation activities for backup, restore, and recovery services across VMware, physical and enterprise workloads.
Engineer and maintain resilient protection policies, including application-consistent backups, snapshots, restore workflows and recovery runbooks.
Provide Level 3 engineering support, including incident triage, complex fault diagnosis, and root cause analysis.
An Implementation Specialist focused on CMMC will lead customer implementations and deliver hands-on technical remediation for defense customers preparing for CMMC Level 2 assessments. This involves configuring Microsoft 365 GCC High and Azure Government environments.
Responsibilities
Lead end-to-end CMMC implementations from discovery and scoping through environment configuration, control validation, documentation, readiness milestones, and operational handoff.
Translate customer requirements into implementation plans with clear scope, timelines, milestones, owners, risks, dependencies, and success criteria.
Translate CMMC Level 2 and applicable NIST SP 800-171 requirements into implementation tasks, identify control gaps, and execute remediation.
Map where controlled unclassified information (CUI) and federal contract information (FCI) live across email, file sharing, cloud applications, endpoints, engineering systems, specialized equipment, facilities, and third-party providers.
Configure Secureframe workflows for control mapping, evidence automation, policies, procedures, owner assignments, remediation tracking, and readiness reporting.
Support client technology strategy and internal compliance work as a vCIO, conducting audits, providing recommendations, and managing onboarding and documentation.
Responsibilities
Conduct Best Practices Audits for prospective clients and present findings with clear, actionable recommendations
Perform recurring technical audits for existing vCIO clients, covering networks, systems, security, and technology standards
Gather technical information onsite and remotely, and document client environments
Support internal and client compliance initiatives, including tracking requirements, collecting evidence, and working with external auditors
Oversee onboarding for all service levels: lead pre-onboarding meetings, coordinate with the assigned account technician, and verify every checklist step is complete
Treyarch is looking for a talented new IT Technician to provide end user support, including software and hardware support, imaging, and desktop support in a high-paced studio environment.
Compensation
The standard base pay range for this role is $69,450.00 - $137,080.00 CAD.
Responsibilities
Provide support to the end user whether remote or on-site via slack, email or in person
Active Directory management and support
Workstation provisioning for new and existing users (Imaging, software, and hardware deployment)
Address remote and on-site hardware issues (printers, shared PCs, and video game consoles)
Assist with any software deployment and address any issues that may arise (Common software are Office 365, Zoom, Slack, Autodesk, and Adobe CC products)
Requirements
Nice to have: Previous video game studio experience
The IT Service Desk acts as the central point of contact between users and the IT organization, handling incidents, service requests, and inquiries globally.
Responsibilities
Support the central IT Service Desk in the processing of incidents, service requests and standardized IT activities for users across the global organization.
Record, classify, prioritize and process IT tickets based on the IT Service Catalogue and defined ITSM processes.
Independently resolve tickets within the defined scope or ensure complete and qualified documentation for handover to the appropriate Service Line or specialist team.
Perform Service Desk back-office activities that can be handled independently of direct end-user interaction.
Process standardized requests and workflows through the ticketing system, including Joiner, Mover and Leaver processes, access-related requests and other defined Service Desk activities.
The Infrastructure Engineer administers, develops, and supports compute, storage, and private cloud infrastructure platforms and services, while driving strategy for enterprise data management and recovery.
Responsibilities
Administer, develop, and support compute, storage, and private cloud infrastructure platforms and services
Drive strategy for enterprise data management and recovery
Act as a primary administrator for the backup data management platform
Oversee complex backup infrastructure, including Quantum tape libraries and cloud storage targets
Collaborate across Enterprise Infrastructure teams to implement scalable, secure solutions and technology roadmaps
Implementation Specialist, CMMCNewSecureframe · Remote, US
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IT Technician (Contractor)Activision Blizzard, Inc. · Vancouver, Canada