Manage, support, and optimise the end-user computing environment, focusing on the transition from Microsoft Endpoint Configuration Manager (MECM) to Microsoft Intune and Windows Autopilot.
Responsibilities
Maintain and continuously improve the organisation's MECM environment, including laptop imaging, software deployment and patch management.
Contribute significantly to the migration from MECM to Microsoft Intune and Windows Autopilot.
Ensure existing MECM functionality is successfully preserved and enhanced within the Intune environment.
Support the development and management of Microsoft Store applications, enterprise software catalogues and role-based software deployment.
Develop and maintain remote operating system repair and recovery capabilities.
Requirements
Bachelor's Degree in Information Technology, Computer Science or a related discipline
The Senior Team Lead, IT Data Centre Operations is an entry level management role, responsible for collaborating to set standards and ensures the delivery of services to clients for a 24 x 7 x 365, Network Operations Centre that provides remote level I and level II technical support to users worldwide.
Compensation
The starting pay range for this role is $29.81-$54.81.
Responsibilities
Supervises and provides technical guidance for 24/7 technical staff and develops training plans for NOC teams and facilitates cross-training and peer mentoring
Ensures approved policies, standards and procedures are followed in the NOC
Operates as any lower-level NOC Technician; responsible for assuming the workload and shift requirements for personnel if required
Manage scheduling for Network Operations teams
Oversees and monitors the performance of assigned computing systems through subordinates; ensures systems are managed to client SLA requirements
Requirements
Bachelor’s degree or equivalent in Information Technology or Technology Engineering or related field
As a CTS Technical Assistant, you are the first tier of technical support for installed presentation and conferencing technology in classrooms, conference rooms, auditoriums, and other supported spaces and your efforts are instrumental to the success of teaching and learning at UW.
Compensation
Starting Pay: $13.00 - $15.00, depending on experience
Responsibilities
Responding to support calls from classrooms
Direct in-person support of technology in classrooms
Just-in-time support of campus meetings
Assisting with preventive maintenance
Technology hardware replacement
Requirements
High School Diploma or GED
Nice to have: Incident management (help desk) system experience
Support enterprise-wide endpoint protection and Microsoft Defender security operations in a hands-on L2 role, involving alert investigation, threat analysis, and troubleshooting Defender agents and policies.
Responsibilities
Provide L2 operational support for Microsoft Defender alerts, incidents, and service requests
Investigate endpoint detection alerts, malware detections, suspicious activity, and security incidents using Microsoft Defender for Endpoint
Analyze device timelines, alert evidence, process activity, and investigation data to assess the scope and potential impact of threats
Join a global IT operations team providing first-level support for enterprise Windows endpoint environments, maintaining device availability, monitoring endpoint health, and supporting routine provisioning activities using Microsoft Intune and SCCM/MECM.
Compensation
Salary, healthcare coverage, paid leave, shift allowances, and other specific compensation or benefits are not disclosed in the job description.
Responsibilities
Provide first-level support for Windows endpoint incidents and service requests
Perform routine checks of device health, availability, connectivity, and configuration
Support device enrollment and provisioning activities by following approved procedures
Conduct initial checks on Intune and SCCM/MECM policy synchronization and device compliance issues
Assist with Windows Autopilot enrollment and endpoint lifecycle activities
Junior IT Analyst to support the day-to-day operation and administration of the organization’s technology environment, providing technical support, managing IT assets and user accounts, and contributing to infrastructure security.
Compensation
Salary information is not specified in the job description.
Responsibilities
Maintain accurate records of IT assets, including laptops, mobile phones, and peripherals
Prepare, configure, and deploy workstations according to internal standards
Manage technical onboarding and offboarding processes
Administer Microsoft 365 licenses
Manage users, groups, and permissions across Microsoft 365 and Entra ID (Azure AD)
Requirements
Technical or higher education in Information Technology, Information Systems, Computer Networks, or a related field
We are seeking a motivated and energetic Desktop Support/Helpdesk Technician to join our IT support team. This hands-on role requires physical activity, including setting up and moving desktops, laptops, and other hardware.
Responsibilities
Provide on-site and remote technical support for desktops, laptops, printers, and mobile devices
Install, configure, and troubleshoot hardware and software issues
Move and set up IT equipment, including desktops, monitors, and peripherals, as needed
Respond to service desk tickets in a timely and professional manner
Support user account management, including password resets and access requests
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