Transforming central Cloud & IT services into highly reliable, observable, and automated products, taking ownership of infrastructure like Vault/PKI, CI/CD, and monitoring platforms.
Responsibilities
Clear service ownership, SLOs, and incident response workflows
Build a comprehensive observability practice with metrics, logs, alerts, and operational dashboards
Resilient and automated patterns for deployment, monitoring, backup, and recovery
Pragmatic automations to eliminate recurring operational work
Maintain highly available and secure shared services like Vault/PKI, build infrastructure, and CI/CD support systems
Lead the full product capability of CloudWatch Omni, shaping architecture, APIs, and user experience to transform AWS CloudWatch into a market-leading observability platform.
Compensation
USA, WA, Bellevue - 264,100.00 - 350,000.00 USD annually
Responsibilities
Own the end-to-end CloudWatch Omni product capability — experience, services, and APIs
Drive rapid iteration on V1 based on direct customer feedback
Shape the strategic direction of the product and market
Lead greenfield initiatives to expand Omni's capabilities
Partner closely with GTM teams to ensure customer adoption and growth
Requirements
Bachelor’s degree in computer science, Engineering, or a related technical field
Nice to have: startup experience
Nice to have: product ownership from concept to launch
The Core & Platform Engineer combines deep technical expertise with engagement in pre-sales and solutions, handling implementation for new clients and supporting complex incident resolution on the existing network.
Responsibilities
Own and resolve high-impact incidents escalated from L1/L2 teams, including root cause analysis and post-incident reviews.
Lead configuration, monitoring, and maintenance of network systems including firewalls, SD-WAN, GPON, routing and WiFi platforms.
Review and implement complex RFCs, ensuring minimal disruption and alignment with CAB processes.
Maintain detailed records of incidents, resolutions, and network changes.
Contribute to internal knowledge bases and mentor junior staff.
Support incident response, event and case management in a video operations environment, troubleshooting Linux-based applications and automating processes.
Responsibilities
Manage complex incidents and request queues
Lead troubleshooting calls with customers
Restore services to meet SLA targets
Conduct post-incident reviews and create Problem tickets
Provide status updates to technical and non-technical audiences
Requirements
Bachelor’s degree in Information Systems, Computer Science, or Engineering
Provide hands‑on operational support, engineering, maintenance, troubleshooting, and lifecycle management for enterprise telecommunications, carrier circuits, cellular services, and LMR systems.
Responsibilities
Monitor, maintain, troubleshoot, and optimize enterprise telecommunications, carrier circuit, cellular, and LMR systems.
Perform day‑to‑day incident response, problem diagnosis, service restoration, and root‑cause analysis for voice, circuit, radio, and related communication services.
Engineer, configure, test, install, upgrade, and support PBX, voicemail, VoIP, SIP, analog, digital, cellular, and LMR technologies.
Coordinate carrier circuit orders, changes, disconnects, testing, acceptance, inventory, and service activation across company locations.
Maintain accurate circuit inventories, demarcation details, account information, service IDs, configurations, diagrams, radio assets, frequencies, and technical documentation.
Requirements
Bachelor’s degree in Information Technology, Telecommunications, Electronics, Engineering, or equivalent technical experience
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