Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks.
Responsibilities
Completes broad scope of technical tasks including installation/commissioning, maintenance and evaluation of customers equipment and systems among others (after PM100).
Determines priorities of tasks and actions and schedules measures accordingly.
Supports customer remotely and onsite, and provides 2nd and 3rd level user support in case of arising issues.
Contributes to or conducts the maintenance and improvement of internal tools, equipment, processes, and data repositories.
Contributes to or executes activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management (partly before PM100).
The Systems Specialist is responsible for supporting, maintaining, and improving the organization’s IT systems and infrastructure, focusing on system administration, troubleshooting, and user support.
Compensation
The likely hourly rate for this position is between $47.00 - $63.60.
Responsibilities
Monitor, manage, and maintain servers, operating systems, and key applications.
Apply patches, updates, and configuration changes to systems in accordance with change management procedures.
Perform routine system health checks, capacity planning, and performance tuning.
Provide advanced technical support for escalated issues from help desk/Tier 1 teams.
Diagnose and resolve system, application, and network-related problems.
Provide day-to-day Help Desk and end-user support, including responding to calls, tickets, service requests, incidents, and technical issues.
Provide Tier 2 support and serve as an escalation resource for more complex hardware, software, application, access, connectivity, and other technology issues.
Take ownership of technical issues and work proactively with users, other IT teams, and vendors through resolution.
Install, configure, maintain, troubleshoot, and support computers, mobile devices, peripherals, applications, and other company technology.
Support the deployment, configuration, management, maintenance, and lifecycle of end-user technology using imaging, endpoint-management, software-deployment, remote-support, and related technologies.
Requirements
Bachelor's degree in Information Technology, Computer Science, a related field, relevant technical certifications, or equivalent practical experience.
Nice to have: relevant technical certifications and continued technical education
Support active customer sites for the AutoStore system, performing preventive maintenance, troubleshooting, commissioning, testing, documentation, and training.
Responsibilities
Support active customer sites to achieve highest system availability
Occasionally perform commissioning and testing of all hardware and software aspects of the AutoStore system prior to handover
Support through troubleshooting and resolution of issues remotely via ticketing system and on-site at customer locations
Create detailed documentation of best practices, SOPs, and issue-resolution techniques
Provide initial and as-needed training for customer end users and maintenance personnel on the AutoStore and Kardex-supplied subsystems
Provide onsite and remote technical support for hardware, software, and connectivity issues, troubleshoot and resolve end‑user problems, and maintain IT assets.
Compensation
The pay range for this position is $15.00 - $25.00/hr.
Responsibilities
Provide onsite and remote technical support for hardware, software, and connectivity issues.
Diagnose and resolve problems involving desktops, laptops, printers, mobile devices, and peripheral equipment.
Install, configure, deploy, and maintain Windows and macOS devices.
Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
Manage user accounts and permissions within Active Directory and related enterprise systems.
Requirements
Nice to have: Device imaging and deployment solutions such as SCCM, MECM, or Windows Autopilot
Nice to have: macOS devices
Nice to have: Mobile Device Management (MDM) platforms such as Intune, Jamf, Ivanti/MobileIron, or AirWatch
Nice to have: iOS and iPhone devices
Nice to have: Virtual Desktop Infrastructure (VDI) environments
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